Amazon 客户常见问题解答

To update your phone number for account access, log into your Amazon account and go to Your Account. Navigate to the "Login & Security" section and select "Edit" next to your phone number. Follow the prompts to enter your new phone number. You may need to verify the new number via a code sent to it. If you're unable to access your account, further options may be available on the login page.

Если вы забыли пароль и у вас изменился номер телефона, вы можете попробовать восстановить доступ к своей учетной записи. На странице входа в Amazon выберите "Забыли пароль?" и следуйте инструкциям. Возможно, вам предложат варианты восстановления доступа с использованием электронной почты или других методов. Если номер телефона не привязан к вашей учетной записи, следуйте указаниям на сайте для обновления данных.

To change your email address when your old email is no longer active, go to the account settings and select the option to update your email. You may need to verify your identity, possibly through a text message or another method if you can no longer access the previous email. Follow the on-screen instructions to complete the change. If you encounter any issues, there is a link to the most up-to-date contact information right here on this page.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To get a free shipping label for a return, go to Your Orders, select the item, and choose the reason for return. If the item is eligible for free return, a prepaid shipping label will be provided.