Amazon Phone Number

Calling Amazon customer service faster by GetHuman

888-280-4331
Customer service
Current Wait: 2分钟 (1m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
退回订单缺少送货无法登入退款订单提出指控A different issue
Get to a live person fastest: 不要按或说任何话或按0

Reasons customers like you called recently

I am being charged for amazon prime I signed up at Christmas for free for one week and...
a few seconds ago
I have an Amazon gift card in email, I can*NOT use it because the internet problem. Ple...
13 minutes ago
Can not watch insignia tv
20 minutes ago
I have a prime tv and I can not watch it by antenna and the internet . Can you tell me...
22 minutes ago
Received phone call that someone tried to charge $*** on my debit card that I use with...
22 minutes ago
I received three pair’s of shoes yesterday and one pair of shoes today and they all are...
25 minutes ago
I think I am being scammed Please call me at *** *** **** .I am very concerned about s...
37 minutes ago
Today is June, *rd, ****. August **, ****, I purchased (*) Amazon HD fire *th, generati...
39 minutes ago
I placed an order on May **th. I have not received my order. Please call me at...
41 minutes ago
where is my order. Was suppose to be the **th of may. Tracking changed it to June *rd...
42 minutes ago
hi i have just ordered something and my account now has a temporary block on it i also...
an hour ago
I'm waiting since May ** for a vest I ordered when I talked with someone last Friday I...
an hour ago
Name is Melissa Burson*email: *****@***.com**Need Help please!*Looking to have my accou...
an hour ago
I received an empty package
an hour ago
i need help with my account
an hour ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Amazon's Phone-Based Customer Care

Amazon is an international e-commerce company headquartered in the United States. With hundreds of millions of customers all over the world, Amazon receives a lot of customer service calls each and every day.

Why Do People Call Amazon Customer Support?

People call Amazon customer support for a range of reasons, including:

  • Questions about the status of an order
  • Requests for refunds or exchanges
  • Help with updating account information
  • Questions about charges to debit, credit or gift cards
  • Technical support
  • Help with Prime membership or services
  • Addressing instances of identity theft or fraud
  • Help with Amazon gift cards

Best Practices for Calling Amazon Customer Service

While it is possible for customers to call Amazon customer service directly, the company prefers it if you begin your query through its online system.

  • After visiting the "Contact Us" page, you can request a callback. You'll be taken to another page in which you will be asked a series of questions regarding your concern. From there, an Amazon representative will call you to address your issue.
  • If you do decide to call Amazon directly, be aware that Amazon will send you a verification text to which you must respond before you can talk to a representative.
  • Make sure you have details about your concern in front of you before calling. If you are calling about an order, have the order number handy, along with a list of the products in that order.
  • Be prepared to take notes during the call. These can be helpful if you need to escalate your case.

How Do People Feel About Their Calls to Amazon Customer Support?

Amazon generally has a good reputation for providing quality customer service, though some people feel that service levels have become uneven in recent years. Agents usually work to identify problems, correct them and, when appropriate, provide some kind of compensation, usually in the form of a product credit.

Tip: Amazon typically sends out a request for a review of customer service calls and chats soon after a session ends. If you indicate your dissatisfaction, Amazon may reassign your case to a higher-tier representative.

What Kind of Issues Can Amazon Customer Support Resolve?

Amazon customer service can resolve many issues, including approving requests for refunds and exchanges, initiating returns, investigating charges and addressing issues of identity theft and fraud. Customer service reps can also provide technical support and assist members with using online streaming services and Kindle ebooks.

What Can't Be Resolved by Phone With Amazon?

While most issues can be resolved by phone with Amazon, there are some situations that may require a different approach:

  • An Amazon phone representative can approve a return and send you a paid shipping label that you can use to return a product. You will still, however, have to package the item and either arrange for a pickup or bring it to a depot or business that will ship it back to Amazon. In some areas, Amazon partners with other retail stores that can accept your return package.
  • In some instances, Amazon may have difficulty delivering a package directly to your home. The most common reason for this is that you and your family are away during the day and cannot sign for packages. If this is the case, you may be able to arrange to have your package delivered to an Amazon locker at a local business.
  • Amazon uses some third-party shippers to deliver packages. If your package seems to be in limbo, Amazon can attempt to intervene but does not have the same kind of control over the situation than it does over its own contracted delivery persons.
  • Third-party sellers use the Amazon platform to sell products to consumers. If you made a purchase through a third-party seller, you may experience delays as Amazon customer service will urge you to work things out with the merchant, only intervening after a specific amount of time has passed.

What Can I Do If I Am Unhappy With My Call to Amazon?

If your call to Amazon does not go well, don't give up. You may be able to achieve a resolution that works for you.

  • Check your email after your call: You may find an email from Amazon asking you about your customer service experience. Indicating your displeasure will often trigger a response from Amazon and an automatic escalation of your case.
  • If you didn't take notes during your call, jot down what you remember. These details can be useful when re-contacting Amazon.
  • Call Amazon again. A different representative may have the skills and knowledge to understand and resolve your case.
  • Try contacting Amazon via live chat. You may find it easier to communicate in writing. You'll be offered the opportunity save a copy of the chat. Do this: The record will be useful as you try to work out your problem with Amazon.

Customer Number 888-280-4331 - by the Numbers

拨打电话
888-280-4331
可以回叫
没有
真人接听的电话
您呼叫的部门
客户服务
呼叫中心时间
24小时7天
最佳拨号时间
上午8:30
将迷宫导航到人类
不要按或说任何话或按0
平均等待
当前等待
排名(电话号码中)
1
排名(总体)
1
替代方法
电话,电子邮件,聊天,网站,Facebook,Twitter
沟通质量
53%
帮助质量
52%
客户票
74,379
信息最后更新
Mon Jun 01 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Amazon's Best Toll-Free/800 Customer Phone Number

这是Amazon的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Amazon座席的工具。该电话号码是Amazon的最佳电话号码,因为像您这样的1,820,712客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答888-280-4331的呼叫的客户服务部门解决的常见问题包括Return an Order, Missing Delivery, Can't Login, Refund an Order, Dispute a Charge和其他客户服务问题。您要呼叫的Amazon呼叫中心有Arizona, Washington, North Carolina, India名员工,并且根据客户而开放24 hours, 7 days。 Amazon总共有1个电话号码。与Amazon代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Amazon - by phone or otherwise

尽管888-280-4331是Amazon最好的免费电话号码,但共有7种方法可以与他们联系。根据其他Amazon个客户的说法,与他们的客户支持团队联系的下一个最佳方法是,将上述问题告知GetHuman,然后让我们找人帮助您。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过cis@amazon.com来使用Customer Service。如果您认为此信息不正确或知道与Amazon联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Amazon.

What is GetHuman's Relationship to Amazon?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Amazon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Chase Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Verizon Wireless Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Chase or Verizon Wireless. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Amazon Contact Info

More Company Phone Numbers

移动?在1个通话中设置服务

致电我们的免费礼宾部,我们将在您的新家庭区域比较服务和计划,并在同一天免费安排所有设置!一次通话即可为您提供更好的服务,让我们为您轻松安排时间。
免费通话:888-959-6783
我们的服务是独立的,因此可以比较许多提供商的计划并安排多名技术人员
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!