Netflix Customer FAQ

To cancel your Netflix account, log in to your account on the Netflix website or app. Go to the "Account" section, and find “Cancel Membership” under the Membership & Billing settings. Follow the prompts to complete the cancellation process. You will receive a confirmation email once your account is canceled.

The error TVQ-PB-101 (E114) usually indicates a problem with your internet connection or the Netflix app. We recommend checking your internet connection to ensure it's stable. Restart your device and the router to refresh the connection. If the issue persists, make sure the Netflix app is up to date. You can also try signing out of your Netflix account and then signing back in. If none of these solutions work, there is a link to the most up-to-date contact information right here on this page for further assistance.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To retrieve your Netflix password, visit the Netflix login page and click on "Need help?" or "Forgot Password." Enter your email address or phone number and follow the instructions to reset your password via email or text message.

When you're having trouble with your Netflix app, the issue might be due to a network connectivity problem, a device problem, or an issue with your Netflix app or account. You can try these fixes in order: First, try fully exiting the Netflix app and closing any other application running in the background, then restart your device. After your device is back on, try relaunching Netflix. If that doesn't work, check to make sure both your Netflix app and your device's software are up-to-date. Lastly, try disconnecting and then reconnecting to your internet. If none of these steps work, there could be a more specific issue at play.