Booking.com 客户常见问题解答

To check your booking, please log into your Booking.com account and navigate to the "Booking" section. If you don't see your reservation there, it may not have been completed. You can also check your spam or junk email folder for the confirmation email. If you’re still having trouble, there’s a link to the most up-to-date contact information right here on this page for assistance.

If the accommodation specifies "pay on arrival," you'll typically need to provide your payment details at the time of booking, but the actual payment will be made in person upon arrival at the property. You can usually pay via credit/debit card, cash, or sometimes other methods as specified by the property.

If your current booking has a no-refund policy, you might not be able to cancel it. However, you can try contacting the property directly to inquire about upgrading to the room you want. Sometimes, properties may allow changes even with a no-refund policy if you discuss it with them. Additionally, you can check if there are available options to modify your booking through your account on the Booking.com website or app.

If you’ve entered the wrong email address for your booking, you may not be able to view your reservation. Unfortunately, bookings are linked to the email provided during the process. We recommend checking your original confirmation email, if you have it, to confirm the details. If you are unable to find your booking, please refer to the most up-to-date contact information available on this page for further assistance.

There is a link to the most up-to-date contact information right here on this page that you are viewing.