Booking.com is an online travel booking agency that lists over 28 million properties. With customers all over the world, it isn't surprising that Booking.com receives a lot of requests for customer service.
People who are planning trips and vacations contact Booking.com for a range of reasons, including:
Booking.com only provides phone assistance to customers who have booked travel on the site and can provide a confirmation number and PIN when calling in. This information is provided via email after making a reservation.
If you have not made a reservation or don't have your confirmation email, you'll have to use Booking.com's web-based customer service.
In addition to having your confirmation email in front of you, you'll also need any additional correspondence between you and Booking.com or your travel vendor. It's also wise to have pen and paper handy so that you can take notes, including confirmation or cancelation numbers, during your call.
Reminder: Booking.com is a third-party booking engine, not a travel vendor. This means that customer service representatives for Booking.com may be limited as to how much they can do for you. While an agent may be able to intercede on your behalf, you may still find yourself subject to the restrictions placed on your transaction by the vendor itself.
The issue of working with a third-party booking agency can also significantly delay response times, as Booking.com representatives may have to spend time contacting a vendor and then relaying information to you.
There seems to be a range of opinions when it comes to Booking.com's phone-based customer service. While there are individuals who are perfectly satisfied with the service they've received, there are also reports of extremely poor service. Common complaints include Booking.com not honoring prices and promotions, as well as failure to complete promised refunds.
Notable Media Cases
A journalist reported multiple cases of Booking.com failures, including quoting a nightly rate for a room and then, with no warning, tripling the rate right before the traveler was set to arrive in town. In another case, Booking.com offered a promotional deal to tourists at a specific location, only to sharply reduce the offer months later leaving travelers scrambling to rethink their budgets.
In both cases, it took third-party intervention to secure acceptable resolutions for both customers.
Booking.com customer support can resolve many issues and concerns experienced by travelers who use the Booking.com site. These include questions about bookings that have already been made, questions about changes to reservations, canceling reservations and mediating between vendors and customers.
Booking.com phone support is not available to those who have not booked travel with Booking.com. Site users who have general questions but do not yet have a reservation must contact Booking.com through its website customer service portal.
Because Booking.com is a third-party booking service, it may not be possible for Booking.com to persuade vendors to provide refunds or other forms of compensation in situations where a transaction agreement makes it clear that the customer is not entitled to a refund or compensation.
If you get off the phone feeling frustrated after a call to Booking.com customer service, don't give up. A resolution may still be possible.
Review the notes that you took during the call. If you weren't able to take notes, do so now. Write down or type out what you remember from your conversation with a Booking.com customer service representative. This information can be useful if you have to escalate your case.
Try calling Booking.com back. You may reach a more experienced or better-trained customer service agent who actually able to provide real assistance.
Another option is to try connecting through Booking.com's customer service portal on its site. Booking.com also has a presence on some social media platforms, including Facebook and Twitter. Social media specialists may be able to assist you.
You might also have better luck contacting the actual travel vendor (hotel, car, airline) to see if its representatives can resolve your issue. Another possibility is contacting your credit card company and initiating a chargeback.
这是Booking.com的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Booking.com座席的工具。该电话号码是Booking.com的最佳电话号码，因为像您这样的174,768客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答888-850-3958的呼叫的客户服务部门解决的常见问题包括Refund My Booking, Change My Booking, Question About A Booking, Overcharge on Account, Complaint About My Stay和其他客户服务问题。您要呼叫的Booking.com呼叫中心有Toronto, Indonesia名员工，并且根据客户而开放24 hours, 7 days。 Booking.com总共有2个电话号码。与Booking.com代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管888-850-3958是Booking.com最好的免费电话号码，但是共有5种方法可以与他们联系。根据其他Booking.com个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其国际客户服务部门的203-320-2609电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过customer.service@booking.com来购买Customer Service。如果您认为此信息不正确或知道与Booking.com联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Booking.com.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Booking.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.