Calling Verizon was more difficult than I imagined, but not because the system was difficult. There were just some breakdowns along the way that made it more challenging. I suspect that Verizon could use better quality assurance with its customer care line because if it had that, then it would probably improve the system. The wait time to talk to someone is also long, which is understandable given how many different reasons people may have to call Verizon.
I was just calling to see what they would offer me to buy out my AT&T contract, but I am sure that there are a lot of different concerns. Verizon offers in-car internet, television internet, phone lines and plenty of other services and I am sure that technical support is a constant buzz. Of course, you would think that for sales calls they would offer a bit more prompt service, but that doesn't seem to be the case, at least not in the afternoon hours, which is when I called.
When I first called this number, the first thing I discovered was that this number is no longer active. I had it stashed somewhere, but I guess it's time to update their information because the line said, "This number is no longer active. To reach Verizon, please call 800-922-0204." I had to call twice because I wasn't prepared to write down a new number, and the number wasn't repeated. This led me to call the second number, and that was answered with this message, "Welcome to Verizon, I am the Verizon assistant. Your call may be monitored or recorded for quality assurance and security." It then informed me, "Starting with the area code, please enter or say the number you are calling about. If you are not yet a customer, press pound."
I was not a customer, so I pressed pound and got a new list of options that included: "To become a Verizon mobile customer, or for a prepaid account, press 1. Make a payment on a disconnected account, press 2. For help with a TV, press 3. Help getting the mobile number for a device, press 4. Check the status of a recycling or replacement request, press 5. For your connected car Wi-Fi, press 6. Anything else, press 7."
This would have been fine, except no matter how many times I pressed 1, the system would not recognize it. Instead, it just repeated the same options a second time, told me it didn't recognize my response and hung up on me. So when I called back and went through it again, I tried pressing 7, which did work. I don't know if this affected my wait time, though, as I spent almost 15 minutes waiting to talk to someone. Overall, it wasn't the smoothest experience.
该Verizon Wireless电话号码在7中排名#2,因为179,604 Verizon Wireless个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电866-221-4096的原因是为了解决Cancel or Change Account, Device Support, Account Access, Lost or Broken Phone, Dispute a Charge之类的问题而联系Verizon Wireless Technical Support部门。据我们所知,Verizon Wireless在New York or New Jersey or Georgia or India设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Verizon Wireless有7个电话号码和12不同的获取客户帮助的方式。我们已经收集了有关866-221-4096以及在像您这样的客户的帮助下致电或联系Verizon Wireless的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Verizon Wireless应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,866-221-4096无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Verizon Wireless Technical Support座席可以通话时给您回电。它在此处不可用,但是当Verizon Wireless以外的公司将来出现客户服务问题时,请留意此事。一旦与Verizon Wireless的Technical Support部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然866-221-4096是Verizon Wireless最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-922-0204是他们总体上最好的客户电话号码,并且我们汇总了他们12的联系支持人员的总方式,供您查看。当您尝试通过致电Verizon Wireless获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为68%,而他们的总体帮助得分为87%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。