Calling Verizon's *611 from your cell phone is a very painless process if you're currently a Verizon customer. Once you're connected to the automated system, you're given the option to hear the recording in English or Spanish, followed by a message indicating that your account has been verified based on your recognized device.
There's no menu of options offered, but rather, you must speak words into the phone saying exactly what you need, whether that's sales, support or account assistance. Since I decided to get information about possibly adding a phone line for my teen son, I said the word 'sales' and was instantly connected to a representative.
After the rep asked for my name and what help I needed, I explained I was looking for an inexpensive phone or prepaid option that my teen could use. She asked a few questions such as what kind of phone I had in mind and price range. After stating that I wasn't sure what phone I wanted, I shared what I thought would be a preposterous price parameter of no more than $30 per month. She said I would be put on a brief hold while she audited my account for potential devices and plan alternatives.
In less than five minutes, she returned with some good news. My account status revealed a promotion currently available for a free android phone with an added line of no more than $25 per month. The representative explained that I could take advantage of this deal today but I could also visit a store to see the phone in person after agreeing to the contract. However, I would have to pay a one-time fee of $10 over the phone to access the promotion. She continued to share that while the phone would be free, I would pay for the added line and the shared data plan would be split among my family's three lines/phones. In addition, there would be a one-time fee increase on our next bill for the phone activation.
This sounded like a great deal to me but told her I needed more time to consider it and actually see/hold the phone before agreeing to any new additions. She understood, yet she explained that this promotion was only available today and only with her as my sales representative. While this was disappointing to hear, I shared my gratitude for her assistance but remained firm that I would not rush into a decision. She accepted my decision, and the call ended. Immediately, I received a text from Verizon to rate my experience with its customer support rep.
Overall, it was a decent experience. I do wish I was given more time to consider the promotion. Keep in mind, if you aren't a Verizon wireless customer and want to speak to someone about sales, dialing *611 won't work. This is a shortcut for customers. You'll need to call a customer service number found on Verizon's website.
该Verizon Wireless电话号码在7中排名#5,因为179,604 Verizon Wireless个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电*611的原因是为了解决Cancel or Change Account, Device Support, Account Access, Lost or Broken Phone, Dispute a Charge之类的问题而联系Verizon Wireless Customer Service部门。据我们所知,Verizon Wireless在New York or New Jersey or Georgia or India设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Verizon Wireless有7个电话号码和12不同的获取客户帮助的方式。我们已经收集了有关*611以及在像您这样的客户的帮助下致电或联系Verizon Wireless的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Verizon Wireless应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,*611无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Verizon Wireless Customer Service座席可以通话时给您回电。它在此处不可用,但是当Verizon Wireless以外的公司将来出现客户服务问题时,请留意此事。一旦与Verizon Wireless的Customer Service部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然*611是Verizon Wireless最受欢迎的电话号码(5),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-922-0204是他们总体上最好的客户电话号码,并且我们汇总了他们12的联系支持人员的总方式,供您查看。当您尝试通过致电Verizon Wireless获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为85%,而他们的总体帮助得分为68%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。