To better assist you, we'll need to get some information from you in order to locate your Verizon Wireless account. So let's get started. To enter your nine digit Social Security number or tax ID number, press one."
With this phone number, it seems like Verizon really doesn't want people using the phone to get assistance. When I dialed, the automated system took forever to recognize anything I was saying. I'm not sure if it was picking up on small sounds or just running into issues, but it couldn't get a sentence out before claiming there was an error.
When I finally got through, it said that because my number was attached to a Verizon account, I needed the account PIN to move forward. After a few tries of asking, the system sent me a text with a code asking me to enter that before it would let me get to the main menu. I put the code in, and the system finally allowed me through.
At that point, I asked to check if my phone line was eligible to get an upgrade. The system said that my number was not listed as an account owner and I would need the account owner's permission before it would allow me to check anything. I chose not to involve my wife and instead asked to speak to a representative.
When I did, the system sent me a text for the virtual assistant and said I could use the link in the text, but doing so would automatically hang up the phone. Not wanting to do that, I ignored the text and waited. The system told me again that I should check my text messages for the virtual assistant, but I held another minute until I got connected to a representative.
The representative proved just as unhelpful as the automated system. When he welcomed me onto the call, he failed to understand my first name three times until I had to spell it out for him. I then asked if I was eligible for an upgrade, and he said that to even check, I would need the account owner on the line. I told him she was asleep, and he said there was nothing he could do without that. He asked if there was any way I could get her on the line, and I told him that I could wake her up but didn't want to. After a few seconds of silence, I hung up.
Overall, I was not impressed with either the system or the in-person assistance I received. The system just isn't very good; it gets confused too easily, doesn't allow for much real assistance and flat-out asked me to stop using them over another method twice. The representative was no better. I get that he was just following directions, but it seems really strange to me that a customer can't even ask questions about their account unless they're the account owner. Needing the account owner to approve changes is fine, but needing them to ask a question makes no sense.
To me, this system seemed awkward and not consumer-friendly. As an actual Verizon customer, I don't want to use it again.
该Verizon Wireless电话号码在7中排名#6,因为179,604 Verizon Wireless个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-852-1922的原因是为了解决Cancel or Change Account, Dispute a Charge, Account Access, Lost or Broken Phone, Device Support之类的问题而联系Verizon Wireless Account Recovery部门。据我们所知,Verizon Wireless在New York or New Jersey or Georgia or India设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Verizon Wireless有7个电话号码和12不同的获取客户帮助的方式。我们已经收集了有关800-852-1922以及在像您这样的客户的帮助下致电或联系Verizon Wireless的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Verizon Wireless应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-852-1922无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Verizon Wireless Account Recovery座席可以通话时给您回电。它在此处不可用,但是当Verizon Wireless以外的公司将来出现客户服务问题时,请留意此事。一旦与Verizon Wireless的Account Recovery部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-852-1922是Verizon Wireless最受欢迎的电话号码(6),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-922-0204是他们总体上最好的客户电话号码,并且我们汇总了他们12的联系支持人员的总方式,供您查看。当您尝试通过致电Verizon Wireless获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为79%,而他们的总体帮助得分为60%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。