Verizon FiOS Phone Number

Calling Verizon FiOS customer service faster by GetHuman

800-837-4966
Customer service
888-910-4366
新客户
Current Wait: 36分钟 (33m avg)
Hours: Mon-Sun 8am-9pm EST; best time to call: 8:35am
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Get to a live person fastest: 按#而不是输入电话号码或帐号,请输入邮政编码。按2。然后按1以获得技术支持,2进行销售或帐户更改,3断开连接,4进行付款选项或5进行计费。
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Reasons customers like you called recently

Flashing picture. Rebooted several times to no avail.This has Ben a recurring problems...
New customer with internet service. Hi speed plan is not hi speed.
Need to move my fios termination box to my garage. Currently, it's in my basement. Can...
I do not have an issue I would like to speak to customer service
I just want to know how I can look at my monthly bill, fir at least the last three...
Exposed wires outside. Safety issue! I’ve tripped twice and twisted my ankle. Wires nee...
Having problems with dvr
Just want to change my card information so I can make percentages
I pay for ***mbs. I frequently test my FiOS speed and it never exceeds **mbs. This is s...
I ordered an am paying for you tube tv and can’t set up the tv to work with it how do I...
I never received my phone bill in the mail for April. Can you send me a duplicate bill...
I am trying to submit my lease for a waiver of the early termination fee, but am gettin...
I submitted information for promotional discount and haven’t received an email or verif...
Last evening I added HBO to my account and I would like to cancel it. My aim was to get...
My service isn’t working
See more recent reasons for calling

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How to call Verizon FiOS

Our Editor's Notes on Verizon FiOS's Phone-Based Customer Care

Verizon FiOS is a bundled wireless communication service that provides home phone, Internet and television service to its customers. With over five million customers in nine states, Verizon FiOS operates a busy customer service operation that includes phone-based customer care.

Why do People Call Verizon FiOS Customer Service?

Many people prefer to ask questions and resolve issues via a conversation with a customer service representative. The reasons why people call Verizon FiOS are varied and include:

  • Starting new service
  • Adding or changing services
  • Questions about available services
  • Canceling services
  • Requesting technical support
  • Billing questions and issues
  • Scheduling technician appointments
  • Transferring service due to relocation
  • Arranging for the return or repair of equipment

Tips for Calling Verizon FiOS Customer Support

Many people find calling customer service to be a frustrating experience, even when the customer service is of high quality. Here are some tips for getting the best results from your call to Verizon FiOS customer support:

  • Be sure to have your account number handy when calling Verizon FiOS customer service. Your customer service representative may have an easier time locating your account if you can read the number it him or her over the phone. You can find your account information on your bill or from your online account dashboard.
  • If you are calling for technical support, be aware that the phone representative may have to run remote diagnostic tests on your equipment. If you are calling about your television service, make sure you are calling from a place where you can see your TV and use your remote control.
  • Similarly, if you are calling about your Internet service, make your call from a room where you can access your computer and your router.
  • Verizon FiOS offers a phone call-back service. You can avoid waiting on hold by requesting a call from the next available customer service agent from Verizon's website or mobile app. You can also schedule a call for a time that suits you best.
  • If you call Verizon FiOS customer service and find yourself in an automated voice mail menu, keep pressing 0. You'll eventually be connected to a live agent.

How do Consumers Feel About Verizon FiOS Phone-Based Customer Service?

Customers have mixed feelings about Verizon FiOS customer service, which isn't unusual: Many large companies struggle to maintain consistent customer service throughout their organizations.

One major consumer advocacy website's "consumer choice" poll gave high marks to Verizon FiOS within its Subscription TV category.

On the other hand, a writer for a major IT publication reported in December of 2019 that he was given abysmal customer service by Verizon FiOS when he wanted to cut the cord and purchase stand-alone Internet service. He was put on hold for long periods of time and was quoted one price, only to be told that the original quote was wrong and that he'd have to pay a much higher amount each month.

What Kind of Things Can Verizon FiOS Customer Service Resolve?

Most consumer issues can be resolved through a call to Verizon FiOS customer care. These issues include starting, ending, changing, and transferring service, technical support, and questions about your bill.

While problems with equipment and wiring can often be diagnosed, and sometimes even resolved over the phone, some situations require a technician visit or sending equipment in for repair. A telephone representative can offer guidance and instructions, but a resolution won't happen over the phone.

What if my Call to Verizon FiOS is Unsuccessful?

There are few things more frustrating than waiting to speak to a customer service representative only to have to end the call feeling that nothing got accomplished during your conversation. There are, however, things that you can do to address the issue, including calling back or getting in touch with Verizon FiOS through other means.

First, though, take a few minutes to jot down some notes from the previous call. This can be useful when trying to escalate your concern with Verizon FiOS.

Next, write down what your issue is, what you've tried to do to resolve it and what you'd like Verizon FiOS to do for you. By having this information in front of you when you reconnect with Verizon, you'll be better able to stay on point and communicate your situation.

Once you have your completed notes in front of you, try one of the following:

Call back: Verizon FiOS representatives are people and some are better at their jobs than others. The next agent you talk to may be able to resolve your issue or send it to someone who can.

Try live chat: Verizon FiOS offers a live chat option from its website and mobile app. If you are more comfortable communicating in writing, live chat may be for you. Text-based communication also provides you with a record that can be useful if you need to escalate your case.

Reach out via social media: Verizon FiOS maintains a presence on multiple social media platforms. These platforms are monitored by customer care specialists 24/7. As with live chat, you'll have the benefit of a text-based record of your conversation with the agent.

Customer Number 800-837-4966 - by the Numbers

拨打电话800-837-4966
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间美国东部时间周一至周日上午8点至晚上9点
最佳拨号时间上午8:35
将迷宫导航到人类按#而不是输入电话号码或帐号,请输入邮政编码。按2。然后按1以获得技术支持,2进行销售或帐户更改,3断开连接,4进行付款选项或5进行计费。
平均等待
当前等待36
排名(电话号码中)1
排名(总体)1
替代方法电话,facebook,网站
沟通质量74%
帮助质量57%
客户票5,675
信息最后更新Sun Apr 11 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon FiOS's Best Toll-Free/800 Customer Phone Number

这是Verizon FiOS的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Verizon FiOS座席的工具。该电话号码是Verizon FiOS的最佳电话号码,因为像您这样的126,522客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答800-837-4966的呼叫的客户服务部门解决的常见问题包括Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan和其他客户服务问题。您要呼叫的Verizon FiOS呼叫中心有India, Singapore, Philippines, Colorado, Texas, North Carolina名员工,并且根据客户而开放Mon-Sun 8am-9pm EST。 Verizon FiOS总共有9个电话号码。与Verizon FiOS代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Verizon FiOS - by phone or otherwise

尽管800-837-4966是Verizon FiOS最好的免费电话号码,但共有11种方法可以与他们联系。根据其他Verizon FiOS个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其新客户部门的888-910-4366电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过888-910-4366来购买新客户。如果您认为此信息不正确或知道与Verizon FiOS联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Verizon FiOS.

What is GetHuman's Relationship to Verizon FiOS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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