Verizon FiOS is a bundled wireless communication service that provides home phone, Internet and television service to its customers. With over five million customers in nine states, Verizon FiOS operates a busy customer service operation that includes phone-based customer care.
Many people prefer to ask questions and resolve issues via a conversation with a customer service representative. The reasons why people call Verizon FiOS are varied and include:
Many people find calling customer service to be a frustrating experience, even when the customer service is of high quality. Here are some tips for getting the best results from your call to Verizon FiOS customer support:
Customers have mixed feelings about Verizon FiOS customer service, which isn't unusual: Many large companies struggle to maintain consistent customer service throughout their organizations.
One major consumer advocacy website's "consumer choice" poll gave high marks to Verizon FiOS within its Subscription TV category.
On the other hand, a writer for a major IT publication reported in December of 2019 that he was given abysmal customer service by Verizon FiOS when he wanted to cut the cord and purchase stand-alone Internet service. He was put on hold for long periods of time and was quoted one price, only to be told that the original quote was wrong and that he'd have to pay a much higher amount each month.
Most consumer issues can be resolved through a call to Verizon FiOS customer care. These issues include starting, ending, changing, and transferring service, technical support, and questions about your bill.
While problems with equipment and wiring can often be diagnosed, and sometimes even resolved over the phone, some situations require a technician visit or sending equipment in for repair. A telephone representative can offer guidance and instructions, but a resolution won't happen over the phone.
There are few things more frustrating than waiting to speak to a customer service representative only to have to end the call feeling that nothing got accomplished during your conversation. There are, however, things that you can do to address the issue, including calling back or getting in touch with Verizon FiOS through other means.
First, though, take a few minutes to jot down some notes from the previous call. This can be useful when trying to escalate your concern with Verizon FiOS.
Next, write down what your issue is, what you've tried to do to resolve it and what you'd like Verizon FiOS to do for you. By having this information in front of you when you reconnect with Verizon, you'll be better able to stay on point and communicate your situation.
Once you have your completed notes in front of you, try one of the following:
Call back: Verizon FiOS representatives are people and some are better at their jobs than others. The next agent you talk to may be able to resolve your issue or send it to someone who can.
Try live chat: Verizon FiOS offers a live chat option from its website and mobile app. If you are more comfortable communicating in writing, live chat may be for you. Text-based communication also provides you with a record that can be useful if you need to escalate your case.
Reach out via social media: Verizon FiOS maintains a presence on multiple social media platforms. These platforms are monitored by customer care specialists 24/7. As with live chat, you'll have the benefit of a text-based record of your conversation with the agent.
这是Verizon FiOS的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Verizon FiOS座席的工具。该电话号码是Verizon FiOS的最佳电话号码，因为像您这样的126,522客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答800-837-4966的呼叫的客户服务部门解决的常见问题包括Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan和其他客户服务问题。您要呼叫的Verizon FiOS呼叫中心有India, Singapore, Philippines, Colorado, Texas, North Carolina名员工，并且根据客户而开放Mon-Sun 8am-9pm EST。 Verizon FiOS总共有9个电话号码。与Verizon FiOS代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管800-837-4966是Verizon FiOS最好的免费电话号码，但是共有11种方法可以与他们联系。根据其他Verizon FiOS个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其要求新服务部门的866-240-9306电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过866-240-9306来购买要求新服务。如果您认为此信息不正确或知道与Verizon FiOS联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Verizon FiOS.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.