DirecTV is a provider of satellite television services. Acquired by AT&T in 2015, DirecTV has over 20 million subscribers. Prospective and current customers have the option of setting up new accounts or managing their current services using DirecTV's telephone customer service.
Consumers call DirecTV customer service for a range of reasons, including:
While many of these issues can be managed online, some customers prefer speaking with a live person. DirecTV understands this and offers extended hours for customer service calls every day of the week.
General customer service and new customer set-up are available every day from 8 am to 12 am eastern time. Technical support is available 24 hours a day, seven days a week. Telecommunication Relay Service (TRS) is also available. This information applies to residential accounts: Business accounts are set up and serviced by a different division.
At one time DirecTV was well known for high levels of customer satisfaction and there are many reports online from DirecTV users who are happy with their overall service, as well as their experience with phone-based DirecTV customer service.
On the other hand, some feel that the quality has slipped since the AT&T merger. Some individuals have complained that DirecTV customer service does not provide consistent care to its customers.
Another complaint is that the DirecTV phone systems do not keep appropriate records of calls. Failure to keep detailed call logs can result in customers having to tell their "story" to multiple agents, which can be frustrating.
There have been some media reports about DirecTV offering pay-per-view and sports channel deals and then not honoring the deal, charging the customer instead. In one case, a customer was promised a free sports channel and was charged for it. After requesting cancelation of service, the customer was charged an early termination fee.
Another case involved a customer whose roof was damaged by DirecTV. DirecTV offered to pay for repairs but repeatedly ignored requests for compensation after the customer had hired the approved contractor and paid the repair bill herself. Telephone representatives were particularly inept at handling the case, promising to call back and failing to do so.
In these cases, DirecTV was eventually able to work things out with customers, though third parties had to get involved.
Many issues, including technical and equipment problems, can be managed via DirecTV's customer service call center. These issues include:
What Can't be Managed Over the Phone?
While many reception issues can be diagnosed and addressed remotely, others require repairs or equipment replacement. In such cases, a phone representative will help to arrange for a technician visit or a way to send back malfunctioning equipment.
DirecTV advises callers with technical support questions to call from a room where they can be in front of their television set with a receiver in hand. This makes it easier for the representative to work with the caller to determine and, hopefully, resolve any issues with reception and equipment.
Like many companies, DirecTV can use caller ID to identify you when calling, provided that your phone number is associated with your account. In cases where you are calling from a phone that is not associated with your account, it can be helpful if you have a recent bill handy so that you can provide the representative with your account number.
Sometimes, and despite your best efforts, you may find it impossible to get your issues resolved with DirecTV over the phone. If you are in this situation, don't fret: You have other options for communicating with DirecTV customer service.
Another option is to call back. Customer service representatives are individuals and some may be better than others at understanding and resolving your concerns.
这是DirecTV的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到DirecTV座席的工具。该电话号码是DirecTV的最佳电话号码，因为像您这样的226,548客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答800-531-5000的呼叫的客户服务部门解决的常见问题包括Cancel Account, Dispute a Charge, Service Outage, Technical Support, Payment Inquiry和其他客户服务问题。您要呼叫的DirecTV呼叫中心有Colorado, Idaho, Montana, Texas, Oklahoma, Philippines名员工，并且根据客户而开放Mon-Sun 8am-12am EST。 DirecTV总共有7个电话号码。与DirecTV代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管800-531-5000是DirecTV最好的免费电话号码，但是共有12种方法可以与他们联系。根据其他DirecTV个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其新客户部门的800-756-0134电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过800-756-0134来购买新客户。如果您认为此信息不正确或知道与DirecTV联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for DirecTV.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.