DirecTV Phone Number

Calling DirecTV customer service faster by GetHuman

888-238-3712
Customer service
Current Wait: 28分钟 (14m avg)
Hours: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; best time to call: 9:30am
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Reasons customers like you called recently

Had new roofing and need to reinstall dish.
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installation*wiring question
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my tv has been on vacation suspension and I would like it turned on now...account...
i want to receive a credit back to the card you used for auto pay. The amount due is...
this is the *rd time I have attempted this. I terminated my service with directtv in...
I'm contacting you today about my bill.As I stated to you guys before I live on a fixed...
Can I chat with a representative
I need a supervisor to call me to discuss a PROBLEM that I have been having for the pas...
How. As n I get ESPN for * night?
I have a billing issue*Thanks Mitz
I’ve tried to log into my directv but it says my password has expired. I tried forgot p...
I cannot log into directv. It says my password has expired. When I try to reset my pass...
For the *th weekend in a row I have turned on my Sunday ticket to watch the games and m...
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How to call DirecTV

Our Editor's Notes on DirecTV's Phone-Based Customer Care

DirecTV is a provider of satellite television services. Acquired by AT&T in 2015, DirecTV has over 20 million subscribers. Prospective and current customers have the option of setting up new accounts or managing their current services using DirecTV's telephone customer service.

Why Do Consumers Call DirecTV Customer Support?

Consumers call DirecTV customer service for a range of reasons, including:

  • Ordering new service
  • Changing or canceling service
  • Technical issues with current service
  • Billing issues

While many of these issues can be managed online, some customers prefer speaking with a live person. DirecTV understands this and offers extended hours for customer service calls every day of the week.

When is DirecTV Customer Service Available by Phone?

General customer service and new customer set-up are available every day from 8 am to 12 am eastern time. Technical support is available 24 hours a day, seven days a week. Telecommunication Relay Service (TRS) is also available. This information applies to residential accounts: Business accounts are set up and serviced by a different division.

How Do People Feel About DirecTV Phone Customer Service?

At one time DirecTV was well known for high levels of customer satisfaction and there are many reports online from DirecTV users who are happy with their overall service, as well as their experience with phone-based DirecTV customer service.

On the other hand, some feel that the quality has slipped since the AT&T merger. Some individuals have complained that DirecTV customer service does not provide consistent care to its customers.

Another complaint is that the DirecTV phone systems do not keep appropriate records of calls. Failure to keep detailed call logs can result in customers having to tell their "story" to multiple agents, which can be frustrating.

Media Reports

There have been some media reports about DirecTV offering pay-per-view and sports channel deals and then not honoring the deal, charging the customer instead. In one case, a customer was promised a free sports channel and was charged for it. After requesting cancelation of service, the customer was charged an early termination fee.

Another case involved a customer whose roof was damaged by DirecTV. DirecTV offered to pay for repairs but repeatedly ignored requests for compensation after the customer had hired the approved contractor and paid the repair bill herself. Telephone representatives were particularly inept at handling the case, promising to call back and failing to do so.

In these cases, DirecTV was eventually able to work things out with customers, though third parties had to get involved.

What Kind of Issues can DirecTV Customers Handle Over the Phone?

Many issues, including technical and equipment problems, can be managed via DirecTV's customer service call center. These issues include:

  • Setting up and changing service
  • Canceling service and arranging for equipment return
  • Billing issues
  • Reports of technical and equipment issues, such as poor reception or sound
  • Scheduling technician appointments

What Can't be Managed Over the Phone?

While many reception issues can be diagnosed and addressed remotely, others require repairs or equipment replacement. In such cases, a phone representative will help to arrange for a technician visit or a way to send back malfunctioning equipment.

Technical Support Phone Tips

DirecTV advises callers with technical support questions to call from a room where they can be in front of their television set with a receiver in hand. This makes it easier for the representative to work with the caller to determine and, hopefully, resolve any issues with reception and equipment.

General Support Tips

Like many companies, DirecTV can use caller ID to identify you when calling, provided that your phone number is associated with your account. In cases where you are calling from a phone that is not associated with your account, it can be helpful if you have a recent bill handy so that you can provide the representative with your account number.

What Can You Do if DirecTV Phone Reps Can't Help?

Sometimes, and despite your best efforts, you may find it impossible to get your issues resolved with DirecTV over the phone. If you are in this situation, don't fret: You have other options for communicating with DirecTV customer service.

  • Visit the DirecTV website and request a live chat or post your issue on the site's community forum. Text-based communication has the advantage of providing you with a paper trail, which might be useful in further conversations.
  • Contact DirecTV on Twitter or Facebook. DirectTV customer service is managed on Twitter by @ATTHelp. As with live chat or community forum posts, social media communication can provide you with a written record of your communications.
  • Visit an AT&T retail store in your area. Call in advance if you need to set an appointment, or to clarify that their staff can work with you on a DirecTV issue.

Another option is to call back. Customer service representatives are individuals and some may be better than others at understanding and resolving your concerns.

Customer Number 888-238-3712 - by the Numbers

拨打电话888-238-3712
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间美国东部标准时间:周一至周五上午8点至凌晨1点,星期六上午8点至晚上10点,星期日上午8点至晚上10点
最佳拨号时间上午9:30
将迷宫导航到人类按2订购新服务,按1进行客户服务,或按3收听当前促销
平均等待
当前等待28
排名(电话号码中)1
排名(总体)1
替代方法电话,聊天,Facebook,Twitter,Web
沟通质量73%
帮助质量41%
客户票74,412
信息最后更新Tue Oct 20 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

DirecTV's Best Toll-Free/800 Customer Phone Number

这是DirecTV的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到DirecTV座席的工具。该电话号码是DirecTV的最佳电话号码,因为像您这样的226,548客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答888-238-3712的呼叫的客户服务部门解决的常见问题包括Dispute a Charge, Cancel Account, Service Outage, Technical Support, Payment Inquiry和其他客户服务问题。您要呼叫的DirecTV呼叫中心有Colorado, Idaho, Montana, Texas, Oklahoma, Philippines名员工,并且根据客户而开放Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST。 DirecTV总共有7个电话号码。与DirecTV代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting DirecTV - by phone or otherwise

尽管888-238-3712是DirecTV最好的免费电话号码,但共有11种方法可以与他们联系。根据其他DirecTV个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其客户服务部门的800-531-5000电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过800-531-5000来购买客户服务。如果您认为此信息不正确或知道与DirecTV联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for DirecTV.

What is GetHuman's Relationship to DirecTV?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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