Comcast is a major provider of Internet, cable and telecommunication services in the United States. These services are sold under the Xfinity brand name in the United States. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.
People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. These reasons include
There are several ways that you can get in touch with a Comcast representative by phone:
The Comcast voicemail system will direct your call to the appropriate department. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative.
When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Ensure that you have the correct phone number for the division you need before calling.
Many customers have expressed dissatisfaction with Comcast's customer service. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It should be noted, however, that others have had positive experiences with Comcast as well.
Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service.
Noteworthy Customer Service Cases
In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number.
Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. The journalist recorded the call and uploaded it to the Internet so that others could listen. The recording went viral and many other people posted stories about their own negative experiences with Comcast.
It should be noted that Comcast media reports of this case seriously and pledged to do a better job with training its customer service team.
Most customer care issues can be resolved over the phone, including:
Issues that can't be handled directly or immediately with Comcast customer service include issues with malfunctioning or outdated equipment that needs to be repaired or replaced. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. Customer service agents can schedule repair appointments and direct customers in returning equipment, however.
While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call.
If you find yourself frustrated by Comcast phone-based customer service, consider taking the following actions:
这是Comcast的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Comcast座席的工具。该电话号码是Comcast的最佳电话号码，因为像您这样的331,158客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答800-934-6489的呼叫的客户服务部门解决的常见问题包括Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service和其他客户服务问题。您要呼叫的Comcast呼叫中心有South Carolina, Pennsylvania, Colorado, New Hampshire名员工，并且根据客户而开放Mon-Sat, 7 AM to 9 PM。 Comcast总共有10个电话号码。与Comcast代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管800-934-6489是Comcast最好的免费电话号码，但是共有14种方法可以与他们联系。根据其他Comcast个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其要求新服务部门的877-228-8567电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过877-228-8567来购买要求新服务。如果您认为此信息不正确或知道与Comcast联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Comcast.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.