Comcast Phone Number

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Current Wait: 47分钟 (29m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 8:30am
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服务中断开票流或下载问题设备故障取消服务A different issue
Get to a live person fastest: 每次要求输入电话号码时按0#,然后等待。对于现有客户,您必须始终输入属于帐户持有人的社交号码的后4位,然后按1,然后按2。
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Reasons customers like you called recently

Trying to pay something on my bill
11 minutes ago
Hello. The internet speed is so much down, so it can’t support * zooms. The modem has b...
14 minutes ago
My cable is not working did automated plus I reset it need to speak to A customer ser...
26 minutes ago
need to cancel my service. I am moving to a non-comcast address.
36 minutes ago
I need to cancel services.
an hour ago
Hello, I just want to have my husbands name taken off my account because he just passed away.
an hour ago
I would like to add a premium channel but first I need to know if I can cancel subscrip...
an hour ago
I want to speak to someone not that dam computer
2 hours ago
We are continually bothered by ROBOT Calls and unnecessary calls from insurance salesma...
2 hours ago
I want to transfer my cable to my new address ** Hill Avenue from *** Perry street Apt *
2 hours ago
equipment failure for tv
2 hours ago
No service. We are using a generator but the cable is out. Ref code SOaOO
3 hours ago
MY Remote Control Speaker sensitivity to talk to change to a station that I would like...
3 hours ago
terrible customer service!!
3 hours ago
Been on seasonal hold. Want to reactivate service
4 hours ago
See more recent reasons for callingHelp me with my issue
How to call Comcast

Our Editor's Notes on Comcast's Phone-Based Customer Care

Comcast is a major provider of Internet, cable and telecommunication services in the United States. These services are sold under the Xfinity brand name in the United States. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Comcast?

People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. These reasons include

  • Starting, changing or disconnecting service
  • Upgrading service or adding on new services
  • Technical support and questions
  • Scheduling repair calls
  • Billing issues and payments

There are several ways that you can get in touch with a Comcast representative by phone:

  • Call Comcast's toll-free number.
  • Visit Comcast's website and set up an appointment for a call-back from Comcast customer service. This can be useful if you don't want to have to wait on the line for a representative.
  • Dial 611 from a Comcast mobile or landline phone.

The Comcast voicemail system will direct your call to the appropriate department. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative.

When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Ensure that you have the correct phone number for the division you need before calling.

How do Consumers Feel About Comcast Phone Customer Service?

Many customers have expressed dissatisfaction with Comcast's customer service. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It should be noted, however, that others have had positive experiences with Comcast as well.

Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service.

Noteworthy Customer Service Cases

In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number.

Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. The journalist recorded the call and uploaded it to the Internet so that others could listen. The recording went viral and many other people posted stories about their own negative experiences with Comcast.

It should be noted that Comcast media reports of this case seriously and pledged to do a better job with training its customer service team.

What Can Be Accomplished with Comcast Phone-Based Customer Service?

Most customer care issues can be resolved over the phone, including:

  • Billing and payment issues
  • Starting, adding, changing or canceling services
  • Scheduling installations and repairs
  • Testing Internet speeds and resetting connections

Issues that can't be handled directly or immediately with Comcast customer service include issues with malfunctioning or outdated equipment that needs to be repaired or replaced. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. Customer service agents can schedule repair appointments and direct customers in returning equipment, however.

What if Calling Comcast Telephone Customer Service Doesn't Work?

While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call.

If you find yourself frustrated by Comcast phone-based customer service, consider taking the following actions:

  • Contact Comcast via live chat on its website. Some people find that they communicate better via text-based chat. In addition, chat provides users with a paper trail that can be useful if the situation escalates and there is a need for a record of previous communications.
  • Comcast can also be reached via its social media accounts on various platforms. In some cases, it may be easier for consumers to get their concerns addressed through these channels. Comcast is active on Reddit, Twitter and Facebook. In addition, you may be able to get assistance on its support forums, which can be found on the Comcast website.
  • Visit an Xfinity retail store. It may be easier to resolve your issues if you can speak to a representative in person. Call the store ahead of time to find out whether one of their reps can provide assistance.
  • Try calling back later. Another representative may be able to assist you more efficiently.

Customer Number 800-266-2278 - by the Numbers

拨打电话
800-266-2278
可以回叫
真人接听的电话
您呼叫的部门
客户服务
呼叫中心时间
周一至周六,上午7点至晚上9点
最佳拨号时间
上午8:30
将迷宫导航到人类
每次要求输入电话号码时按0#,然后等待。对于现有客户,您必须始终输入属于帐户持有人的社交号码的后4位,然后按1,然后按2。
平均等待
当前等待
47
排名(电话号码中)
1
排名(总体)
1
替代方法
电话,聊天,推特,网站
沟通质量
51%
帮助质量
50%
客户票
20,160
信息最后更新
Mon Jun 01 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Comcast's Best Toll-Free/800 Customer Phone Number

这是Comcast的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Comcast座席的工具。该电话号码是Comcast的最佳电话号码,因为像您这样的331,158客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答800-266-2278的呼叫的客户服务部门解决的常见问题包括Service Outage, Billing, Streaming or Download Trouble, Equipment Trouble, Cancel Service和其他客户服务问题。您要呼叫的Comcast呼叫中心有South Carolina, Pennsylvania, Colorado, New Hampshire名员工,并且根据客户而开放Mon-Sat, 7 AM to 9 PM。 Comcast总共有11个电话号码。与Comcast代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Comcast - by phone or otherwise

尽管800-266-2278是Comcast最好的免费电话号码,但共有15种方法可以与他们联系。根据其他Comcast个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其新客户部门的866-203-0432电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过866-203-0432来购买新客户。如果您认为此信息不正确或知道与Comcast联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Comcast.

What is GetHuman's Relationship to Comcast?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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