Metro PCS Phone Number

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888-863-8768
Customer service
Current Wait: 45分钟 (17m avg)
Hours: Mon-Sat 9am-7pm EST; best time to call: 9:00am
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Reasons customers like you called recently

Need code or way to unlock my old lg phone so I can use it again*Switching from old met...
How can I recover text from a disconnected phone
Hello*Is it possible to retrieve texts from a recently disconnected phone?
Im trying to switch my phone and the phone im calling from isnt metro so it wont let me...
Inquiry about service for seniors
Need my phone service stated back up
Phone is having issue with internet
Need to find out what phone number my credit card was used to purchase plan.
My phone is off, I need to speak with a representative so I can give them my Affordable...
Not receiving messages
I have not received payment back after over payment as promised
My phone did factory reset automatically I lost everything need help
screen to my phone is broken i am unable to use it any longer cant access anything in m...
And because of the inapt ability of the phone just the beginning and it’s been a nightm...
A problem with my phone I’m having somebody else’s phone right now but I really need to...
See more recent reasons for calling

Help me with my issue

How to call Metro PCS

Our Editor's Notes on Metro PCS's Phone-Based Customer Care

Metro PCS is a prepaid phone service, also known Metro by T-Mobile. As one of the largest and oldest prepaid mobile phone brands, it isn't surprising that Metro PCS gets a lot of requests for customer service each and every day.

Why Do People Call Metro PCS Customer Support?

People call Metro PCS Mobile Customer support for a range of reasons, including:

  • Ordering up new service
  • Making changes to existing service
  • Canceling phone service
  • Buying new devices
  • Inquiries about billing issues
  • Troubleshooting and technical support
  • Returning, upgrading, or replacing a device

Best Practices for Calling Metro PCS Customer Service

There are several things that you can do to help ensure that your call to Metro PCS customer service is handled quickly and professionally:

Make sure that you are calling the correct number. If calling from your Metro PCS phone, dial *611 for customer service or *99 to pay your bill. If you have purchased premium support for your handset, you will need to contact Assurant, the support provider, for service.

When calling, make sure you have relevant documentation handy. This may include billing statements, contracts, and communications between you and Metro PCS about your issue.

If calling for technical support with your device, try calling from a different phone or your computer so that you can troubleshoot with the customer service representative.

Have pen and paper nearby so that you can take notes during your call.

How do Consumers Feel About Calling Metro PCS Customer Service?

Online and news media sources do not report a pattern of dissatisfaction among Metro PCS users. It appears as though customers are generally satisfied with the level of customer support that they receive.

What Kind of Issues can a Metro PCS Customer Service Representative Resolve?

Issues that can be resolved by Metro PCS customer service agents include account setup, changes and cancelations, technical support, billing inquires and requests for information about the features and benefits you receive with your plan.

What Can't Be Resolved With a Call to Metro PCS Customer Service?

Metro PCS can resolve most issues, but not all. If you are having difficulties using a third-party financial product, such as a debit card, with your Metro PCS service, the customer service representative may not be able to resolve the issue.

Another common issue is an incompatibility between your device and Metro PCS service. A representative may be able to suggest a workaround but ultimately a third-party incompatibility will be your responsibility to resolve.

What Should You Do If You Have an Unsuccessful Call with Metro PCS?

If your call to Metro PCS customer service does not result in your question being answered or your issue getting resolved, don't give up. Unsuccessful calls to Metro PCS customer service happen for many reasons.

Here are some steps that you can take to help ensure that your issue is resolved:

  • Review any notes that you took during your first call. You may be able to identify areas of miscommunication or misunderstanding.
  • Call Metro PCS back. The next person you speak to may have more training or experience than the first agent you connected with. This new agent may be better able to understand and resolve your concerns.
  • If a second call doesn't work, try getting in touch another way. One option is to connect via an online support ticket or through social media. These options can also provide you with a transcript of your communications, which can be helpful as you escalate your case.
  • Visit a Metro PCS retail store. A store clerk or manager may be able to resolve your concern in the store or advocate for you with Metro PCS corporate.

Customer Number 888-863-8768 - by the Numbers

拨打电话888-863-8768
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间美国东部时间周一至周六上午9点至晚上7点
最佳拨号时间上午9:00
将迷宫导航到人类直接面向人类
平均等待
当前等待45
排名(电话号码中)1
排名(总体)1
替代方法电话,网页,facebook,twitter
沟通质量50%
帮助质量30%
客户票26,491
信息最后更新Wed Sep 21 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS's Best Toll-Free/800 Customer Phone Number

这是Metro PCS的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Metro PCS座席的工具。该电话号码是Metro PCS的最佳电话号码,因为像您这样的716,676客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答888-863-8768的呼叫的客户服务部门解决的常见问题包括Account Restricted, Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service和其他客户服务问题。您要呼叫的Metro PCS呼叫中心有Dallas名员工,并且根据客户而开放Mon-Sat 9am-7pm EST。 Metro PCS总共有4个电话号码。与Metro PCS代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Metro PCS - by phone or otherwise

尽管888-863-8768是Metro PCS最好的免费电话号码,但是共有7种方法可以与他们联系。根据其他Metro PCS个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其公司办公室部门的214-265-2550电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过214-265-2550来购买公司办公室。如果您认为此信息不正确或知道与Metro PCS联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Metro PCS.

What is GetHuman's Relationship to Metro PCS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Metro PCS Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Metro PCS contacts
Metro PCS电话号码BEST
Metro PCS服务台
Twitter上的Metro PCS
FB / Messenger上的Metro PCS
General customer information

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