Upon calling this number, I was connected with a recording that thanked me for contacting Comcast for Business. I was notified that my call could be recorded or monitored and that I could learn more about the company's privacy policy online. The recording then asked me to say, in a few words, what type of help I needed.
When I asked how to become a customer, the voice recognition system easily recognized my request. However, the voice-activated menu wasn't very intuitive or logically laid out.
I was then asked to enter or say the ZIP Code in which I have or want Comcast service. When I entered my ZIP Code as requested, the recording told me it could not find my account; this was somewhat confusing as it never asked for an account number. After that, however, it asked me to enter these details. Entering my phone number gave me a confirmation that no account existed for me. I was then asked if I wanted to become a customer.
When I said yes, I was notified that service was not available in the area I selected. Then, I was asked if I would like to connect with an agent anyway. I selected yes and waited about 10 minutes to be connected with a representative. I did call in the evening, outside of traditional business hours — you may have to wait longer if you're calling during peak hours.
When the agent answered, they sounded pleasant. I asked them several questions about the areas in which Comcast provides business service and how to get it installed. I had to clarify my question when the agent simply said that no service was available for my ZIP Code. For this reason, I think their answers may have been scripted.
The representative took a few seconds to pull up the information I requested and provided some nearby areas where I could get Comcast business service. They also gave me details about the type of equipment available and the time it would take to schedule a service call. When I asked about the average time it takes to get technician service for hardware issues, the agent responded that this varied depending on the number of technicians and service requests in my area. The representative was knowledgeable about the costs associated with service and installation but did not offer me any type of promotion.
The person I spoke to had a thick accent and was a little difficult to understand, but eventually answered all my questions to my satisfaction. Overall, between the menu and the agent I spoke to, my experience with Comcast's business customer service was a little frustrating at times.
该Comcast电话号码在8中排名#4,因为331,158 Comcast个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-391-3000的原因是为了解决Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service之类的问题而联系Comcast Business Accounts部门。据我们所知,Comcast在South Carolina or Pennsylvania or Colorado or New Hampshire设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Comcast有8个电话号码和12不同的获取客户帮助的方式。我们已经收集了有关800-391-3000以及在像您这样的客户的帮助下致电或联系Comcast的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Comcast应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-391-3000无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Comcast Business Accounts座席可以通话时给您回电。它在此处不可用,但是当Comcast以外的公司将来出现客户服务问题时,请留意此事。一旦与Comcast的Business Accounts部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-391-3000是Comcast最受欢迎的电话号码(4),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-266-2278是他们总体上最好的客户电话号码,并且我们汇总了他们12的联系支持人员的总方式,供您查看。当您尝试通过致电Comcast获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为42%,而他们的总体帮助得分为31%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。