Time Warner Phone Number

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800-892-2253
Customer service
Current Wait: 129分钟 (89m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: 不论提示如何,请持续按0

Reasons customers like you called recently

Need to cancel time warner
Have been billed $***.** for each of the last two months, have no idea why. **John Denn...
I'm currently spring cleaning and I found a modem & cable box from Spectrum. Do you nee...
Internet connectivity problems occur consistently and on a regular, almost daily basis...
I neex internet service
need to change the time that we receive calls from our Yealink phones
I would like to transfer my phone number and service to another carrier, a paid service...
Over half of my channels won't come on
I am being charged for magazine subscriptions I do not want. I want to cancel any and a...
my box won't let me connect to the television and online it says it comes up with a con...
My cable box won't let me download anything it won't let me get connected. And when I t...
My box won't let me connect. When
I have a Time Warner Cable box that doesn't seem to work. It tells me to connect and wh...
This is text **, Im being charged for cable services that I don't have, why are you ch...
I have been charged every month for a cable bill, but I don't have cable I haven't had...
See more recent reasons for calling

Help me with my issue

How to call Time Warner

Our Editor's Notes on Time Warner's Phone-Based Customer Care

Time Warner (Spectrum), also known as Charter Spectrum, is a wireless, cable television and Internet service provider. With customers in 41 states, Time Warner (Spectrum) operates a busy customer service department.

Why do Consumers Call Time Warner (Spectrum) Customer Service?

While there are plenty of online customer service options, many people still prefer to ask questions, manage service and resolve problems over the phone. Here are some common reasons why people call Time Warner (Spectrum) customer care:

  • Starting new service
  • Changing or canceling service
  • Technical support questions
  • Upgrading devices or adding new devices to a plan
  • Billing questions and issues
  • Transferring service to a new residence
  • Scheduling and rescheduling installation and service calls

When to Call

Time Warner (Spectrum) offers support from its U.S. call centers 24 hours per day, seven days per week.

Best Way Use Time Warner (Spectrum) Phone Customer Service

Here are some tips for effectively using the Time Warner (Spectrum) customer service phone system:

  • Calls are answered by a voice-activated system, but you can hit *99 and use a touch-tone system instead if you wish.
  • Time Warner (Spectrum) offers a dedicated line for people who are relocating and need to transfer service to their new home. If you are moving, use this line to find out whether you can take your service with you.
  • Make sure you have the information necessary to help the customer representative find your account. You'll need your account number (which should be on your bill. You can also find your account number online via the Time Warner (Spectrum) website.
  • Have a pen and paper handy so that you can take notes during your call.

How do People Feel About Calls to Time Warner (Spectrum) Customer Service?

As you might expect, customers express a range of opinions about the quality of Time Warner (Spectrum) phone-based customer service. While some people feel

One area of particular frustration is the company's billing practices. Many people feel that their bills are too high and often make good faith attempts to negotiate a better deal with customer service representatives.

Unfortunately, there are reports of Time Warner (Spectrum) not making the necessary changes to a customer's account after verbally agreeing to a lower price or additional services. This may indicate that the company's customer service systems are not recording verbal agreements between customers and representatives correctly.

Media Cases

In one case, a woman who is disabled became very upset at the way she was treated by Time Warner (Spectrum) when it came to negotiating her bill. She wanted a specific package at an advertised price but was constantly told by representatives that she would have to pay twice the advertised amount.

After contacting company executives, the customer was able to negotiate the price she wanted on the advertised service package.

What Can Be Accomplished Via Time Warner (Spectrum) Phone-Based Customer Service?

Most customer issues can be addressed in a phone call to Time Warner (Spectrum) customer service. These issues include service starts, transfers, changes and cancelation. They also include billing issues and technical support.

What Can't be Handled Over the Phone?

Repairs and replacement of devices and equipment must be dealt with by either shipping or bringing the items to a repair center. However, customer care representatives can provide instructions on how to ship items or tell callers where they can bring an item for service.

What Can I do if my Call to Time Warner (Spectrum) is Unsuccessful?

There are situations in which your best efforts at communicating effectively with a telephone customer service representative fails. While this is frustrating, there are often things that you can do to address the situation and get a resolution to your concern or complaint.

Call again: Problems with customer service representatives can be the result of inexperience, poor training or a simple personality clash. Call again and speak to a different representative in hopes of getting a different outcome.

Try live chat: Time Warner (Spectrum) offers a live chat option via its website. If you are the kind of person who communicates better in writing than over the phone, live chat may be a good option for you. This method also provides you with a written record of your conversation.

Reach out over social media: Contacting Time Warner (Spectrum) via its social media accounts is another option. As with live chat, you'll have a record of what the representative has told you, which is important if you have to escalate your case.

Visit a retail store: Visiting a Time Warner (Spectrum) retail store allows you to talk to an associate in person. This can be an excellent approach if you are having problems with equipment or a device, as the associate can inspect it on the spot. You may also find that it is easier to work out your issues face-to-face.

Customer Number 800-892-2253 - by the Numbers

拨打电话800-892-2253
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间美国东部时间周一至周五上午9点至下午5点
最佳拨号时间上午9:05
将迷宫导航到人类不论提示如何,请持续按0
平均等待
当前等待129
排名(电话号码中)1
排名(总体)1
替代方法电话,聊天,电子邮件,Facebook,Web,Twitter
沟通质量71%
帮助质量74%
客户票3,129
信息最后更新Tue Jul 27 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Time Warner's Best Toll-Free/800 Customer Phone Number

这是Time Warner的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Time Warner座席的工具。该电话号码是Time Warner的最佳电话号码,因为像您这样的35,976客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答800-892-2253的呼叫的客户服务部门解决的常见问题包括Lower my bill, Technical Support, Upgrade Account, Cancel Service, Account Access和其他客户服务问题。您要呼叫的Time Warner呼叫中心有California, Texas名员工,并且根据客户而开放Mon-Fri 9am-5pm EST。 Time Warner总共有10个电话号码。与Time Warner代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Time Warner - by phone or otherwise

尽管800-892-2253是Time Warner最好的免费电话号码,但是共有18种方法可以与他们联系。根据其他Time Warner个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其新客户部门的888-615-0301电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过888-615-0301来购买新客户。如果您认为此信息不正确或知道与Time Warner联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Time Warner.

What is GetHuman's Relationship to Time Warner?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Time Warner. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Time Warner Contact Info

All Time Warner contacts
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