Cox Communications Phone Number

Call Cox Communications customer service faster with GetHuman

800-234-3993
Customer service
855-680-3750
新客户
Current Wait: 21分钟 (15m avg)
Hours: Mon-Fri 8am-8pm, Sat 9am-6pm EST; best time to call: 8:45am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: 适用于罗德岛州,新罕布什尔州和康涅狄格州的客户。按1,然后按0#,然后按0#,然后按1。

Reasons customers like you called recently

Got a delinquent bill from Convergent whom I assume is a collection agency for Cox...
Hello Team,**We are observing the below mention circuit is flapping frequently.**Kindly...
Would like to know if there is modem upgrade for individuals that are part of the Cox C...
Why can I not get all my Chanel’s in bed rooms
I need help paying my bill I just started * jobs and my son is in school and we need th...
My cox Internet is not working
I was told i was eligible for the emergency broadband and cannot find a way to contact...
What is by balance due for ********? acct numer ******* *********
I signed up for Cox Internet yesterday October * I paid my $** deposit and I’m supposed...
I want to watch the new Addams Family * on demand
Need information on installing a phone line for a resident at a LongTerm Care *Center...
I change my wifi password two days ago. since them I cannot logon to any of my streami...
To be announced always on
I no longer receive paper bills and am not sure what my monthly statement looks like or...
I transferred my internet service to Verizon and I want to transfer my Emergency Broadb...
See more recent reasons for calling

Help me with my issue

How to call Cox Communications

Our Editor's Notes on Cox Communications's Phone-Based Customer Care

Cox Communications is a major telephone, internet, home automation and cable television provider in the United States. With over 6.2 million customers, Cox Communications offers a range of customer support options, including phone-based support from its domestic call centers.

Why do People Call Cox Communications Customer Service?

The reasons why people call Cox Communications are varied and include:

  • Requests to start new service
  • Requests to change or cancel services
  • Technical support
  • Purchasing or upgrading equipment and devices
  • Billing and account questions
  • Transferring service to a new address

What is Cox Complete Care Technical Support?

Cox Communications offers a premium technical support service to its customers. Participants pay a monthly fee for priority 24/7 phone and live chat support every day of the year. This fee also includes technician visits. Technical support does not include billing or other account issues.

When Can I Call Cox Communications Customer Support?

There are different hours and phone numbers for each customer care department at Cox Communications:

Sales (including new service and devices): Monday - Friday, 8 am - 8 pm, Saturday, 9 am - 6 pm. Department is closed on Sunday.

Account services, billing, technical support: Monday through Friday, 8 am through 8 pm, Saturday from 9 am to 6 pm. The call center is closed on Sunday.

Retention (cancelation): Monday through Friday from 8 am to 8 pm, Saturday and Sunday, 9 am - 6 pm.

Transfer support hours: Monday through Friday, 8 am to 11 pm, Saturday from 9 am to 7 pm, and Sunday from 10 am to 6 pm. All transfer support call center hours are Eastern time.

Tips for Calling Cox Communications Customer Support

Here are some tips for making your call to Cox Communications customer care go more smoothly:

  • Make sure you are calling the right department. Remember, if you have Cox Complete care, you have a dedicated number to call.
  • Have your account number handy so that the customer service representative can easily look up your information.
  • If you are calling about a specific device or piece of equipment, call from an area in your home where you can see and interact with the device or equipment. For example, if calling about your cable television reception, be in front of your TV and have the remote control in front of you so that you can work with the representative to perform diagnostic tests.
  • Keep pen and paper handy so that you can take notes during the call, including the names of any agents who help you, confirmation codes for appointments or payments and anything of note that happens during the conversation. Write down the date and time of the call as well.

How do Customers Feel About Their Calls to Cox Communications?

Cox Communications customers report a range of experiences with the company's phone-based customer support. While some customers are very satisfied with the resolutions offered by agents, others are not so pleased.

One common complaint about Cox Communications is that its representatives often have little power to resolve issues. Instead, customers are put on hold, redirected to other agents, or are even instructed to get in touch with Cox Communications in a different way, such as by live chat or text.

Some consumers also claim that Cox Communications representatives offer specific pricing deals that are not honored by Cox after the customer signs up for service.

What Kind of Issues Can Cox Communications Phone-Based Support Resolve?

The phone-based agents at Cox Communications can resolve most issues that customers have, including billing and account questions, adding and canceling services, starting new service, selling and upgrading devices and equipment, and proving some technical support.

When problems with service are device or equipment-based, or a result of problems with cables, a technical support representative can perform diagnostic tests and collect information, but the issue will have to be resolved by a technician visit or the customer sending the equipment to a repair center.

What Should I do if I am Unhappy with my Cox Communications Support Call?

Sadly, not all customer service calls end well. You may get off the phone feeling frustrated, misunderstood or worried that there is no real resolution to your problem.

In many cases, however, there are alternatives to just giving up or canceling your service. Here are some strategies for getting your Cox Communications customer service requests back on track:

If you didn't take notes during your call, write down what happened. Next, write down what your primary issues are as well as the resolution you'd like to see. With all this information in front of you, you'll be better able to stay on track during other customer support calls or chats.

Call Cox Communications back: Representatives are individuals and have different personalities, experience levels, and training. The next rep you talk to might be in a much better position to understand your concerns and provide help.

Get in touch via live chat: Cox Communications offers a live chat option through its app and website. Live chat can sometimes make communications flow more smoothly. You'll also have a record of your conversation with the live chat agent, which can be useful if you need to escalate your case.

Contact Cox Communications via social media: Cox maintains accounts on Facebook and Twitter and you can always ask for help. You can also reach out over Facebook Messenger.

Visit the Cox Communications support forum: Cox Communications operates an online support forum. You can get tips from other users and ask for help from customer service specialists.

Visit a retail store: Cox Communications operates retail stores in some areas. Having a face-to-face chat with an associate may result in a positive resolution.

Customer Number 800-234-3993 - by the Numbers

拨打电话800-234-3993
可以回叫没有
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间美国东部时间周一至周五上午8点至晚上8点,星期六上午9点至下午6点
最佳拨号时间上午8:45
将迷宫导航到人类适用于罗德岛州,新罕布什尔州和康涅狄格州的客户。按1,然后按0#,然后按0#,然后按1。
平均等待
当前等待21
排名(电话号码中)1
排名(总体)1
替代方法电话,推特,网站
沟通质量55%
帮助质量72%
客户票2,720
信息最后更新Thu Oct 14 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Cox Communications's Best Toll-Free/800 Customer Phone Number

这是Cox Communications的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Cox Communications座席的工具。该电话号码是Cox Communications的最佳电话号码,因为像您这样的52,938客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答800-234-3993的呼叫的客户服务部门解决的常见问题包括Account issue, Service or technical issues, Lower my bill, Cancel or change services, Complaint和其他客户服务问题。您要呼叫的Cox Communications呼叫中心有Arizona, Nebraska, Oklahoma, Kansas, Virginia, Louisianna名员工,并且根据客户而开放Mon-Fri 8am-8pm, Sat 9am-6pm EST。 Cox Communications总共有7个电话号码。与Cox Communications代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Cox Communications - by phone or otherwise

尽管800-234-3993是Cox Communications最好的免费电话号码,但是共有10种方法可以与他们联系。根据其他Cox Communications个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其新客户部门的855-680-3750电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过855-680-3750来购买新客户。如果您认为此信息不正确或知道与Cox Communications联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Cox Communications.

What is GetHuman's Relationship to Cox Communications?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Cox Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our IRS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the DISH Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like IRS or DISH. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Cox Communications Contact Info

All Cox Communications contacts
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