免费 · Enter phone # or press 1, then 3, then 7, then 0, then 4, then 2, then 1 OR Press 0# each time it asks for your phone number · Please say what you are calling about.
免费 · Press 0 at each prompt, ignoring messages. For AT&T Local Repair Service. · If you are calling regarding your wireless or cell phone services, Press 1. For all other callers, press 2
免费 · Call to start new service, or add to an existing line. · If you are calling regarding your wireless or cell phone services, press 1. For all other callers, press 2.
免费 · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
免费 · This number connects directly with a AT&T representative. The representative asks for the phone number you are inquiring about and assists you from there. For help with repairs. · Please state what you are calling about.
"Welcome to AT and T. Call is recorded for quality.
What's the issue you're calling about?
How can I assist you today?
Are you still there? If you can't respond, you can press zero now to let me know you are still there.
If I don't hear something from you soon, I'll need to end this call."
与 AT&T 的通话摘录
Sunday, January 7, 2024 11:35 PM
他们可能需要您帐户上的电话号码
"I can help with that.
What would you like to know about your bill?
I see the number you are calling from and used it to look at your account."
与 AT&T 的通话摘录
Saturday, January 20, 2024 4:56 PM
他们可能会询问您打电话的原因(而不是菜单)
"Welcome to AT and T. Call is recorded for quality.
If you are calling about the recent news regarding personal customer information, you can learn more at a t t dot com slash account safety.
You may have already received an email about a passcode reset.
If your personal information was impacted, you will receive information to obtain complimentary credit monitoring service through US mail.
Please briefly say what you are calling about."
与 AT&T 的通话摘录
Friday, April 5, 2024 11:15 PM
他们可能会要求您使用拨号盘输入信息
"I found your current bill and see it went down by six dollars compared to last month's bill.
Let me find out what changed. Your bill has a late fee, an expired promotion, and a pending credit.
Is this why you called?
I'm looking at your account now.
It looks like your account's paid in full. If you still want to make a payment, enter the amount you want to pay with your keypad using the star key as a decimal."
与 AT&T 的通话摘录
Thursday, April 4, 2024 3:54 PM
他们可能会要求您说出或输入信息
"Just a moment, please.
Hang on while I get your bill. This might take a few moments.
To help me verify your account, please say or enter your account holder's passcode."
与 AT&T 的通话摘录
Friday, March 22, 2024 3:07 PM
营业时间是几点?我应该什么时候打电话?
AT&T 负责运营此 800-288-2020 电话号码 Mon-Fri 8am-7pm ET, Sat 8am-5pm ET 的呼叫中心。简短的回答是您应该调用 Saturday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 3,185 通电话样本的分析(见上文)。
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.