I've had an AT&T account for a long time, and I know from time to time they offer special deals for adding an extra phone line. I couldn't find a current promo, but I've been an account holder for over 15 years, so I thought if I talked to someone they might offer me one. My mother is coming to live with me and I would feel better if she had a phone while I'm out of the house. I don't have a landline, so adding a new line to our cellphone plan seemed like the best idea.
One pleasant surprise was that the wait time was only a minute once I got put on hold for live help. Given the fact that AT&T offers cable, internet, and wireless phone service, I was expecting a long wait time. However, the company takes the time to make sure all of its customers are accommodated in a timely manner, and I appreciate that. I always notice when a company seems to keep in mind that my time is very valuable to me.
When I first called AT&T's 800-246-8464 phone number, a voice answered and said, "Welcome to AT&T. Calls are recorded for quality. Please say what you are calling about." I stated plainly, "Add a line," but the system didn't seem to understand me and repeated back, "Sorry, what did you need help with?" Then, it didn't work again, and it asked me, "Are you calling to add service to an existing account?"
I said yes again, but it continued to question, "Which would you like to do, add a line, upgrade a device, or something else?" Finally, it seemed to get that I wanted to add a line and asked, "I see the number you are calling from and used it to look up your account. Is this the number you are calling about?" This was by far the most frustrating part of the call because the situation seemed easy but the voice system just wasn't listening.
It then said, "Okay, I can send you a link so you can add a line to your account. How should I send that to you, in a text or an email?" This annoyed me also, because if I wanted to do it online I wouldn't be on the phone, but I was able to say "talk to someone." The automated assistant immediately said it would transfer me to someone who could help, so it wasn't too much of an annoyance.
Finally, I had to provide my passcode, and then, within a minute, I was connected to a friendly agent. She offered me a great promotion that included a free phone, so the call was worth my time.
该AT&T电话号码在13中排名#11,因为220,254 AT&T个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-246-8464的原因是为了解决Cancel Service, Service Outage, Device Support, Dispute a Charge, Change Service之类的问题而联系AT&T Repairs部门。据我们所知,AT&T在California or Florida or Georgia or Idaho or Iowa or Louisiana or Missouri or Montana or Oklahoma or Philippines or Texas设有呼叫中心位置,您可以在开放时间Mon-Fri 8am-6pm EST打电话。 AT&T有13个电话号码和17不同的获取客户帮助的方式。我们已经收集了有关800-246-8464以及在像您这样的客户的帮助下致电或联系AT&T的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用AT&T应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-246-8464无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在AT&T Repairs座席可以通话时给您回电。它在此处不可用,但是当AT&T以外的公司将来出现客户服务问题时,请留意此事。一旦与AT&T的Repairs部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-246-8464是AT&T最受欢迎的电话号码(11),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-288-2020是他们总体上最好的客户电话号码,并且我们汇总了他们17的联系支持人员的总方式,供您查看。当您尝试通过致电AT&T获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为36%,而他们的总体帮助得分为35%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。