Sprint Phone Number

Calling Sprint customer service faster by GetHuman

888-211-4727
Customer service
Current Wait: 48分钟 (43m avg)
Hours: Mon-Fri 9am-5pm CST; best time to call: 10:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: 每次要求输入帐号时,请按0#,然后依次为4、0#,0#,5然后0、0、0

Reasons customers like you called recently

I need to cancel insurance coverage on two of my lines...
My fianc*’s sprint phone (***-***-****) has not had service since Friday. She can only...
my network keeps saying its not available but if I connect it to wifi then it will say...
Our plans $** each me and my husband, now the bills is $*** plus
My mobile caver not delevey why delay to late ID *DP*******
On my email I got a message says: sprint content purchaced*** days with ongoing charge...
I broke my phone so I can get my account number so I can phone so I need Sprint to give...
I need my account number I broke the screen on my phone so I need my account number to...
I wish to be able to login smoothly without problems
Trying to dispute a collection
Dear US Sprint,*Sorry for my English. I from Ukraine.*I need your HELP. I have a probl...
I cancelled service with Sprint months ago and still have not received pkg to return ph...
Swap phone on my line to another phone
PHONE UNLOCKED*IMEI ***************
I have a question about my bill
See more recent reasons for calling

Help me with my issue

How to call Sprint

Our Editor's Notes on Sprint's Phone-Based Customer Care

Sprint provides telephone and Internet services to over 54 million customers. As you might expect, Sprint offers multiple customer service options, including phone-based support.

Why Do People Call Sprint?

People call Sprint for a range of reasons, including:

  • Setting up a new account
  • Adding or purchasing a new phone
  • Learning about service outages
  • Changing personal information, such as name or address
  • Billing issues
  • Changing rate plan
  • Adding new services
  • Canceling an account

The call menu is straightforward: Calling Sprint customer service takes you a voicemail menu where you can indicate your issue and be directed to an automated service or live representative.

If you are calling from your Sprint phone, you don't even need to dial a number: Just hit *2 for general customer service, *3 for bill payment or *4 to check minutes and account balance.

Some customers prefer to not have to wade through an automated voicemail message. One way to fast-track your concern to a live person is to hit "0" at each prompt. Eventually, you'll be directed to an agent.

How do People Feel About Sprint's Phone Customer Service?

Sprint customers express a range of opinions about the company's phone-based customer service. Some praise Sprint's customer service representatives for providing polite, friendly and effective support. Others are not so pleased with the help that they have received.

Notable Cases

In one case that was documented online, a man contacted Sprint about getting a reduction in his monthly bill. The customer service representative presented him with an option that offered a significant discount from what he was currently paying.

A few days after the man entered a new agreement, his wife visited a Sprint store for a device upgrade. She was told that she could get a better plan that offered even more savings than the husband had negotiated over the phone.

Unfortunately, store staff could not make the change. Calling Sprint didn't help, and the couple ended up being put back on their original, much more expensive plan.

Because the original request had been made over the phone, the couple was unable to easily prove what had happened. While the phone rep promised that a manager would call the couple to resolve the issue, this never happened, leaving these Sprint customers very frustrated.

Eventually, the situation was resolved, but it required email contact instead of handling the situation over the phone.

What Can Be Accomplished with Sprint Phone Customer Service?

Many of common customer questions and issues can be addressed through Sprint's automated voicemail menu or a conversation with a customer service representative. These issues include basic phone setup questions, ordering a new device, updating billing information and learning about new plans.

However, there are some issues that might require a different approach:

Device repairs, for example, will need to be handled through a Phone Repair Center. While a customer service representative may be able to help you determine whether a service problem originates with your device, an accessory or your phone service, a device malfunction will require you to ship or bring your phone to a Sprint Phone Repair Center.

In addition, phone reps do not sell accessories over the phone and can't move your phonebook from one device to another. If you prefer to pay your phone bill in cash, you will need to visit a Sprint store to do so.

Finally, individuals who wish to order a new service plan may find phone-based customer service confusing. If you prefer to see service plan options and contracts in hard-copy before making an agreement, consider seeking help at a Sprint store.

What Can Be Done if Sprint Can't Resolve Your Problem by Phone?

Consumer questions, problems and concerns can often be addressed by Sprint's phone-based customer service team. However, there are situations in which customers have not been satisfied by resolutions offered by Sprint.

There are many reasons for unresolved issues, including:

  • Sometimes callers and customer service representatives don't communicate well with each other.
  • The customer's needs can't be met over the phone: For example, the caller needs phone accessories or the device needs physical repairs.
  • Sprint's policies don't suit a customer's needs or wishes.

When Sprint can't resolve an issue over the phone its customers might opt for the following:

  • Hanging up and calling back to speak to a different representative. In cases where communication styles may have hampered the effectiveness of the first call, this could be a good option.
  • Using a different medium to contact Sprint. Sprint offers customer service via email, online text-based chat and its social media accounts. Putting the issue into writing may help clarify the circumstances and bring about a resolution. Text-based communication also provides the customer of evidence of promises made by Sprint's representatives.
  • Visiting a Sprint store. Some issues are most easily resolved via face-to-face interaction. You can enter your ZIP code on Sprint's website, or call Sprint directly, to get a list of stores near you. If you plan to visit a store, consider booking an appointment with a specialist through Sprint's website. This can reduce wait time and frustration.

Customer Number 888-211-4727 - by the Numbers

拨打电话888-211-4727
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间周一至周五上午9点至下午5点(CST)
最佳拨号时间上午10:15
将迷宫导航到人类每次要求输入帐号时,请按0#,然后依次为4、0#,0#,5然后0、0、0
平均等待
当前等待48
排名(电话号码中)1
排名(总体)1
替代方法电话,聊天,推特,网站
沟通质量73%
帮助质量60%
客户票5,296
信息最后更新Thu Oct 22 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Sprint's Best Toll-Free/800 Customer Phone Number

这是Sprint的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Sprint座席的工具。该电话号码是Sprint的最佳电话号码,因为像您这样的135,576客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答888-211-4727的呼叫的客户服务部门解决的常见问题包括Payment Arrangement, Lost or Stolen Phone, Cancel Service, Update Account Info, Device Support和其他客户服务问题。您要呼叫的Sprint呼叫中心有Colorado, Kansas, Texas, Oklahoma名员工,并且根据客户而开放Mon-Fri 9am-5pm CST。 Sprint总共有6个电话号码。与Sprint代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Sprint - by phone or otherwise

尽管888-211-4727是Sprint最好的免费电话号码,但共有9种方法可以与他们联系。根据其他Sprint个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其有线电话部门的800-877-4020电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过800-877-4020来购买有线电话。如果您认为此信息不正确或知道与Sprint联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Sprint.

What is GetHuman's Relationship to Sprint?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sprint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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