T-Mobile Phone Number

Calling T-Mobile customer service faster by GetHuman

800-937-8997
Customer service
Current Wait: 25分钟 (24m avg)
Hours: Mon-Sun 6am-10pm EST; best time to call: 7:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
付款安排提出指控更新帐户信息帐号访问设备支持A different issue
Get to a live person fastest: 说,“我没有一个”,然后是“新服务”,然后是“代表”。

Reasons customers like you called recently

I need to reactive my account , but I am I’m Puerto Rico
11 hours ago
I want to register my iPhone on this account I changed my name to your iPhone
17 hours ago
So I ended up changing my cell phone to a iPhone ** I just want it documented in my bil...
17 hours ago
I need help with an issue
21 hours ago
I need to speak to somebody
a day ago
Last Saturday ********* $***.** was added to my account (***-***-****) this was done in...
2 days ago
We are not getting texts until hours later. Also calls are being dropped repeatly for...
2 days ago
Insurance*secondary line
3 days ago
Had t mobile, phone payed off and was perm. unlocked. Had to go to WING for service. Ph...
3 days ago
Hot spot test drive ended, I want to add data
4 days ago
Pay my phone bill but it’s disconnected can you please help
4 days ago
I would like a bill with my address ,name,phone number on it.if I may please
4 days ago
my iphone is stuck on a page. I cannot do anything. I pressed right side button, nothin...
4 days ago
My iphone is stuck on a screen.with a circular icon on the center of the screen. a wait...
4 days ago
Text messages are not being received. This strange problem is happening on both of our...
5 days ago
See more recent reasons for callingHelp me with my issue
How to call T-Mobile

Our Editor's Notes on T-Mobile's Phone-Based Customer Care

T-Mobile is the third-largest provider of wireless services in the United States. With over 84.2 million customers, it isn't surprising that its customer service department receives a lot of calls each day.

If you prefer to make customer support inquiries by talking to a live person, calling T-Mobile can be a quick and effective way to resolve your concerns and get back to your daily routine.

Why Would Somebody Need to Call T-Mobile Customer Support?

Customers call T-Mobile for a range of reasons, including:

  • Setting up, changing, or canceling wireless service
  • Adding additional services to a current plan
  • Questions about billing issues
  • Ordering a new phone
  • Technical support

How to Call T-Mobile Customer Support

If your issue does not require technical support, such as testing your mobile device, you can either call T-Mobile at its toll-free number or dial 611 from your T-Mobile phone. TTY service is also available.

On the other hand, if your issue requires technical support, T-Mobile asks that you try to call them from a device other than the one you are calling about. This allows the T-Mobile customer service representative to run tests on the device that is having problems.

It's important to note that T-Mobile has different numbers for its business and residential service divisions. In addition, T-Mobile also has a dedicated number for those who wish to report rural area call issues.

Finally, customers who are traveling overseas can call a dedicated international line for assistance. Calls to this line made from a T-Mobile device will not incur long-distance, roaming or airtime charges.

Phone-Based Customer Service Hours

T-Mobile Customer care representatives are available from 3 am to 10 pm Pacific time, daily. TTY service is available from 5 am to 10 pm Pacific time, daily.

How do Consumers Feel About Calling T-Mobile?

T-Mobile made a significant business comeback in 2018 by investing in its customer service department. Every aspect of customer care was considered and representatives received enhanced training that empowered them to meet customer needs.

For postpaid mobile customers, this meant being able to call a regional center of highly trained "expert" representatives who could provide quick, personalized service.

Consumer response to T-Mobile customer service is generally positive, although there are some negative reports, which is not unusual for a very large company. Areas of complaint sometimes involve representatives providing inaccurate information to callers.

Media Cases

One website reports that a customer was billed for service even after canceling. When the customer called to complain, he was given inaccurate information by the T-Mobile representative as to why he was billed.

It turned out that the contract terms may have given T-Mobile the right to bill for a certain amount of time after cancelation, the information given by both representatives, including the one who took the cancelation as well as the rep who provided a bad explanation, was inaccurate. After a third-party intervention, the case was resolved to the customer's satisfaction.

What Can T-Mobile Telephone Customer Support Do?

T-Mobile customer support, particularly for its postpaid customers, can assist with most customer concerns including:

  • Initiating new service
  • Helping customers select or modify current wireless plans
  • Assisting in upgrading devices or purchasing additional devices
  • Technical support, including running tests on devices
  • Addressing billing errors, questions, and concerns
  • Working with customers to set up payment plans

What Can't Be Handled Over the Phone?

If a customer has a product that is defective or damaged, he or she will need to return it to T-Mobile or a designated repair contractor, for service. A customer care representative can advise a customer on how to bring a phone in for service, or mail it to a service center.

What Can I do if my Call to T-Mobile Customer Service is Unsuccessful?

While T-Mobile has a strong track record of offering quality phone support, there are situations in which a customer may get off the line feeling that his or her case has not been resolved. Fortunately, there are several things that you can do to address this issue:

Live chat: Try using the live chat feature on T-Mobile's website.

Social media: Reach out over T-Mobile's social media platforms. The company has a team of customer care representatives to answer questions to get you some help.

Community forums: T-Mobile also has community forums that can be accessed through its website. Other customers, as well as T-Mobile reps, are on hand to answer questions and offer suggestions.

Note: The three options above allow you to communicate with T-Mobile in writing, which can be useful if you need a record of your conversations. In addition, some complex issues are more easily resolved via text-based communication.

Call back: The next T-Mobile customer service representative you speak to might be better trained or better informed, increasing your odds of a successful call.

Visit a T-Mobile store: T-Mobile store associates may also be able to help, particularly if you have a "hands-on" technical issue.

Customer Number 800-937-8997 - by the Numbers

拨打电话
800-937-8997
可以回叫
真人接听的电话
您呼叫的部门
客户服务
呼叫中心时间
美国东部标准时间周一至周日上午6点至晚上10点
最佳拨号时间
上午7:30
将迷宫导航到人类
说,“我没有一个”,然后是“新服务”,然后是“代表”。
平均等待
当前等待
25
排名(电话号码中)
1
排名(总体)
1
替代方法
电话,聊天,网站,Twitter,Facebook
沟通质量
61%
帮助质量
54%
客户票
7,291
信息最后更新
Wed May 27 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

T-Mobile's Best Toll-Free/800 Customer Phone Number

这是T-Mobile的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到T-Mobile座席的工具。该电话号码是T-Mobile的最佳电话号码,因为像您这样的130,326客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答800-937-8997的呼叫的客户服务部门解决的常见问题包括Payment Arrangement, Dispute a Charge, Update Account Info, Account Access, Device Support和其他客户服务问题。您要呼叫的T-Mobile呼叫中心有New Mexico, Texas, Philippines名员工,并且根据客户而开放Mon-Sun 6am-10pm EST。 T-Mobile总共有10个电话号码。与T-Mobile代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting T-Mobile - by phone or otherwise

尽管800-937-8997是T-Mobile最好的免费电话号码,但共有16种方法可以与他们联系。根据其他T-Mobile个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其客户服务部门的877-746-0909电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过877-746-0909来购买客户服务。如果您认为此信息不正确或知道与T-Mobile联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for T-Mobile.

What is GetHuman's Relationship to T-Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like T-Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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