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Kindle 客户常见问题解答

最佳答案和操作指南

Kindle 的电话号码是多少?

我们最常被问到的问题是如何与 Kindle 客服人员沟通。点击此处获取联系信息、电子邮件和聊天选项、联系人工客服、等待时间等信息。

如何更改 Kindle 上的信用卡详细信息?

作为 Kindle 用户,您希望确保可以随时访问您的订阅。因此,保持信用很重要...

如何恢复我的Kindle帐户?

如果您忘记密码,亚马逊允许您重置密码。请按照这些有用的提示来恢复您的密码并重新访问...
询问有关Kindle客户服务的任何问题,立即获得答案。

最近 Kindle 个客户问题

Bought newest Kindle Paperwhite - want to reread a book, but there's no GOTO option. How do I get to the beginning of the book?

To return to the beginning of a book on your Kindle Paperwhite, tap at the top of the screen to bring up the menu. Then, select the "Go To" option, usually represented by an icon. From there, you can choose "Cover" or "Table of Contents" to navigate to the beginning of the book. If the book has a table of contents, you can also select the first chapter to start reading from the beginning.
询问时间:Apr 13, 2025 4:37 PM

I have a paperwhite 11th generation Kindle. I reread my books. How do I get back to the beginning. I cannot find a menu to do that.

To go back to the beginning of a book on your Kindle Paperwhite, simply tap the center of the screen while reading. This will bring up the reading menu. From there, you can tap on the "Go to" option, which may be represented by an icon or simply labeled. Select "Table of Contents" or "Cover," depending on the version. This will allow you to navigate back to the beginning of the book. You can also swipe or scroll down to the first page if you prefer.
询问时间:Mar 29, 2025 10:42 PM

My kindle HD does not hold charge

If your Kindle HD does not hold a charge, try a few troubleshooting steps. First, ensure the device is fully charged by using the original charger and cable. If it still won't hold a charge, restart the device. Check for any software updates and install them, as updates can solve battery issues. If the problem persists, consider performing a factory reset, but back up your data first. If none of these steps work, the battery may need replacement.
询问时间:Mar 28, 2025 4:18 PM

I think I have a Kindle Paperwhite. The page numbering and percent read (red) are no longer showing at the bottom of the screen. What to do? I'm afraid if I try to fix it myself I might screw up the Kindle.

To restore the page numbering and percent read on your Kindle Paperwhite, try adjusting the reading settings. Go to the menu (three dots on the top right), select "Settings," then "Reading Options," and check if "Page Numbers" is enabled. You can also restart your Kindle by holding down the power button until the device turns off and then turning it back on. These steps should help you get your reading progress back on the screen without causing any issues.
询问时间:Mar 20, 2025 4:35 PM

My kindle will not let me buy a book

If your Kindle is not allowing you to buy a book, ensure that it is connected to Wi-Fi and that your payment method is up to date. Check your Amazon account for any restrictions or notifications related to purchases. If everything seems fine but you still cannot buy, try restarting your Kindle.
询问时间:Mar 13, 2025 1:48 PM

帮助我解决Kindle客户服务问题

Account Management

如何更改 Kindle 上的信用卡详细信息?

作为 Kindle 用户,您希望确保可以随时访问您的订阅。因此,保持信用很重要...

如何恢复我的Kindle帐户?

如果您忘记密码,亚马逊允许您重置密码。请按照这些有用的提示来恢复您的密码并重新访问...

Book Management

如何删除亚马逊 Kindle 上的书籍?

当您在 Amazon Kindle 图书馆中轮换图书时,您可能需要从设备中删除一些图书,以便为...腾出空间。

我可以与其他人分享我的 Kindle 图书吗?

是的,您可以轻松地与他人分享您的 Kindle 图书。 Kindle 的家庭图书馆功能使您能够共享符合条件的书籍、有声读物……

Warranty and Support

如何检查您的Amazon Kindle是否在保修期内?

通过这份综合指南,您可以检查您的 Amazon Kindle 保修范围和状态。要检查您的保修范围,请访问...

我如何获得对Kindle的设备支持?

Kindle 用户可以在亚马逊上找到有关设置设备、管理内容和访问功能的支持。如果您需要帮助...

Refunds and Charges

我如何获得Kindle退款?

Amazon Kindle 为电子书提供 7 天退货政策。要退货,请访问亚马逊网站,登录,访问您的订单,...

Downloading Issues

如果无法下载到Kindle,该怎么办?

尝试将有声读物下载到 Kindle 时,您有时可能会遇到问题。这可能是非常具有破坏性的,特别是如果你紧急......

Offline Usage

我可以在没有互联网连接的情况下在 Kindle 上阅读书籍吗?

是的,您可以在没有互联网连接的情况下在 Kindle 上阅读书籍。将书籍下载到 Kindle 设备后,...

Audiobooks

我可以在 Kindle 上听有声读物吗?

是的,您可以在 Kindle 上收听有声读物。 Kindle 设备与 Audible 兼容,让您享受广泛的选择...

File Compatibility

我可以在 Kindle 上阅读 PDF 文件吗?

是的,您可以在 Kindle 上阅读 PDF 文件。 Kindle支持PDF格式,让您可以直接在...上查看和阅读PDF文档。

Battery Life

Kindle 的电池可持续使用多长时间?

Kindle 的电池寿命因设备和使用情况而异。大多数 Kindle 电子阅读器,例如 Kindle Paperwhite,可以持续...

Internet Access

我可以在 Kindle 上访问互联网吗?

是的,您可以在 Kindle 上访问互联网。具有内置互联网连接的 Kindle 设备,例如 Kindle Paperwhite、Kindle...
我们会查看客户向 GetHuman 报告的 Kindle 个问题,以确定哪些问题最为常见,以及需要花多少时间研究如何解决这些问题。
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