免费 · 24 hours, 7 days · Press 0 at each prompt, ignoring the messages. · UPS Tracking - Before I get your tracking number, tell me whether you are the sender (press 1), the receiver (press 2), or a third party (press 3). · 可用的免费工具：代我通话、无需等待、安排我的通话
免费 · 24 hours, 7 days · For UPS Online Shipping and Tracking · To navigate UPS or for My Choice, press 1. For login support, press 2. For thermal installations support, press 3. Billing center or error codes, press 4. For all other callers, press 5. · 可用的免费工具：代我通话、无需等待、安排我的通话
以下是我们的研究团队对UPS电话系统问候方式的描述： How can I help you today?
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Select the option to report a problem with a shipment, select "Shipment", enter tracking number (or press 0#), when the system asks for a "Wes" or "No" to receiving tracking updates via text say "Customer Service" then repeat "Customer Service" when it asks again.
"UPS.
This call may be monitored or recorded for quality and training purposes.
For more on how we handle your personal information, please see our privacy notice on you u p s dot com.
Severe winter weather is impacting service in parts of Alabama, Arkansas, Louisiana, Mississippi, and Tennessee.
There will be no pickups or deliveries today in the effect areas.
Please visit service alerts on UPS dot com for a list of impacted postal codes."
与 UPS 的通话摘录
Wednesday, January 17, 2024 2:17 AM
他们可能会询问您打电话的原因（而不是菜单）
"UPS
This call may be monitored or recorded for quality and training purposes.
For more on how we hand I know you'd like to talk to someone, but I need a little more information to get you to the right place.
I can't connect you with a representative unless I know the reason for your I can't connect you with a representative unless I know the reason for your I can't connect you with a representative unless I know the reason for your call."
与 UPS 的通话摘录
Sunday, February 11, 2024 8:45 PM
第一个电话菜单
"UPS
This
I didn't catch that.
In a few
Sorry. I still didn't
I didn't catch that.
Sorry. I still didn't get that.
I need to know the reason for your call. You can say, track a package, or press one, change to delivery or press two, Schedule a pickup or press three.
Report a problem or press four, find locations or press five.
Or more shipping options or press six."
与 UPS 的通话摘录
Thursday, May 16, 2024 5:58 PM
按4后
"So I can help, I'll need the tracking number.
First, does it start with one z?
What are the last six digits of the tracking number?
I didn't catch that. Please say or enter the last six digits of the tracking number.
Please say or enter the last six digits of the tracking number.
I still didn't catch that.
Sorry. We'll need to find your package a different way.
What's the full tracking number?
Tell me the tracking number one digit at a time.
It most likely starts with one z.
I still didn't catch that. Tell me the tracking number one digit at a time.
I didn't hear you or record what you entered.
Do you want to continue with this call?
If you'd like to continue with this call, say yes or press one.
Otherwise, say no or press two."
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
客户为何致电UPS
以下是最近对 UPS 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似？
丢失包裹查询: "My package is lost."
- 来自持续 4 分 51 秒的通话，Dec 10, 2024 3:55 PM
更新送货地址: "I would like to update my shipping address."
- 来自持续 4 分 29 秒的通话，Dec 10, 2024 1:34 PM
包裹送达错误: "Hi. Somebody delivered my package to another house."
- 来自持续 14 分 14 秒的通话，Dec 10, 2024 3:11 AM
Missing delivered package: "It says it's delivered, but it's not at my house."
- 来自持续 18 分 29 秒的通话，Dec 10, 2024 2:54 AM
丢失包裹查询: "Hello, I seem to have a problem with a package."
- 来自持续 5 分 13 秒的通话，Dec 10, 2024 2:49 AM
Delivery issues complaint: "I feel like UPS is actively trying to not deliver my package."