Upon calling this number, I was greeted with a recorded menu listing many common reasons for calling UPS technical support. These included assistance with navigating the online website and getting help logging in, such as in the case of a forgotten password. This line's agents can also help with thermal printer installation and billing inquiries. If none of these options work for you, you can stay on the line to speak directly to an agent.
If you call this number outside of regular business hours, you'll be directed to call back between 7:30 a.m. and 9 p.m. EST on weekdays and 9 a.m. to 8 p.m. on the weekends. You'll also be informed of a different number to call if you're trying to track a package and asked to have your tracking number handy to expedite the process. However, if you have an emergency tech issue at any time of day, you can connect with support through this number. However, it reminds you that this option is only for emergencies.
I couldn't leave a message or get an agent to call me back. I wasn't notified of any way to get back in touch if my call was dropped. However, once you make it through the menu and select your desired option, you'll be directed straight to that department if you call back within a short period of time.
I decided to stay on the line to connect directly with a customer service representative. As I waited, I was asked to stay on the line after the call to answer a short two-question survey about my experience. I had to wait quite a long time to be connected with an agent, around 25 minutes. I did, however, call around mid-morning during peak business hours.
When someone finally answered my call, they sounded cordial but a little rushed. I asked some questions about accessing my UPS account online without my password. They tried to direct me to an FAQ section on the website, but I repeated that I was looking for human assistance. The call center representative gave me seemingly scripted answers about resetting my password, but they were speaking quickly. I did have to ask for a little more guidance on some of the steps, but fortunately, the person I spoke with was easy to understand. Ultimately, although it took me only a few minutes to get my questions answered, I was on the phone for about half an hour. In terms of customer service, it wasn't the best; I sometimes felt like the representative was impatient and inconvenienced by my requests.
该UPS电话号码在5中排名#3,因为157,950 UPS个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电877-289-6418的原因是为了解决Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue之类的问题而联系UPS Technical Support部门。据我们所知,UPS在Michigan设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 UPS有5个电话号码和15不同的获取客户帮助的方式。我们已经收集了有关877-289-6418以及在像您这样的客户的帮助下致电或联系UPS的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用UPS应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,877-289-6418无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在UPS Technical Support座席可以通话时给您回电。它在此处不可用,但是当UPS以外的公司将来出现客户服务问题时,请留意此事。一旦与UPS的Technical Support部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然877-289-6418是UPS最受欢迎的电话号码(3),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-742-5877是他们总体上最好的客户电话号码,并且我们汇总了他们15的联系支持人员的总方式,供您查看。当您尝试通过致电UPS获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为53%,而他们的总体帮助得分为50%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。