FedEx Phone Number
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Current Wait: 20分钟 (6m avg)
Hours: 24 hours, 7 days; best time to call: 8:05am
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Reasons customers like you called recently
My package has been in transit for five days
Package been on the truck since Monday but keeps getting delayed for unknown reasons, w...
I have a package that was coming to me, when I looked on line, it says it was delivered...
package got lost. I placed a claim. They assured it was delivered and closed my claim...
I want to know when ************ is going to be delivered. For * days it says delayed...
A package was sent out to me ******** via FedEx *Day Delivery. The tracking number is C...
I need help verifying my shipment.*Tracking number: ********************
Wrong address on my package. I want to pick it up.
Looking for tracking number C*********order was shipped out Sept *, haven't received it...
Hello! I would like to cancel my mailed activation code for Fedex Delivery Manager. Tha...
I need the updated tracking status of a package that was sent to me internationally
I received someone’s package. This is not the address Get it out here and to the prop...
Pick up this box and deliver it to the proper person.
We rec a package addressed to a different and person
Package was supposed to be delivered ** days ago but hasn't arrived.See more recent reasons for calling
Help me with my issue
Our Editor's Notes on FedEx's Phone-Based Customer Care
FedEx is one of the largest delivery companies in the world. Considered to be a pioneer in overnight delivery as well as technological innovations such as real time tracking for consumers, FedEx handles substantial call volume at its customer service centers.
Why Do People Call FedEx Customer Support?
People call FedEx for a number of reasons, including:
- Getting information on shipping letters and packages
- Questions about billing and credit card charges
- Tracking shipments and deliveries
- Questions about policies on types of items that can and cannot be shipped
- Opening investigations and insurance claims
Best Practices for Calling FedEx Customer Service
There are several things that you can do to help ensure that your call to FedEx customer service is a productive one:
- Make sure you are calling the correct number for the country you are calling from. In addition, there are separate numbers for billing calls as well as freight shipments. If you are deaf or hard of hearing, FedEx offers multiple options for getting in touch via TDD and relay.
- Have any relevant documentation and information in front of you at the time of your call. This might include tracking numbers, receipts, invoices, credit card statements, as well as the addresses of both sender and receiver.
- You may want to take notes during your call, so have pen and paper handy.
Note: Like many businesses, FedEx uses an automated voice System to direct your call. If you wish to speak to a representative, simply push "0" or say "representative" when the system asks why you are calling.
How do Consumers Feel About Calling FedEx Customer Service?
Reports on FedEx phone-based customer service tend to be mixed. Some customers are very happy with the service that they have received, while others have some issues with the efficacy of FedEx's resolution process.
One type of issue that some consumers complain about is FedEx's inability to promptly and efficiently file claims for items that are damaged while in transit. Consumers claim that FedEx can be uncooperative and that it sometimes takes escalation to third-party advocates to address damage claims.
What Kind of Issues can FedEx Customer Service Representative Resolve?
FedEx representatives can do many things to help you with shipping items and getting problems resolved. Representatives can answer your questions about shipping issues, direct you to places where you can drop off a shipment or purchase services, and provide tracking information.
In addition, a FedEx customer service agent can also open an investigation into an item that seems to have been lost during the shipping process and can also open a claim for damages.
FedEx can also arrange to have a driver come and pick up an item at your home or office.
What Can't Be Resolved With a Call to FedEx Customer Service?
FedEx customer service may not be able to provide much assistance if you and a third-party have a conflict over the delivery or non-delivery of a package. For example, if FedEx delivers a package that you have sent to another person or business and provides you with proof of delivery, FedEx may refuse to pay a lost package claim if the receiver says that he or she never received the item.
What Should You Do If You Have an Unsuccessful Call with FedEx?
Sometimes, and despite your best efforts, a call to FedEx goes awry. This may be due to a communication issue between you and the representative, FedEx's policies, or some other reason. While this can be frustrating, you shouldn't give up on achieving your desired resolution. Here are some things that you can do:
- Review any notes that you took during your first call. If you didn't take notes, spend a few moments recalling what took place in writing what you remember down. This can be very useful if you have to escalate your case with FedEx.
- Call FedEx back. The next representative you speak to might be in a better position to provide assistance.
- If phone calls don't seem to work, try a different way of getting in touch with FedEx.These methods include sending an email, sending a letter via postal mail or contacting FedEx on social media. All of these options have the advantage of providing you with a written record of your communication with FedEx.
Customer Number 800-463-3339 - by the Numbers
信息最后更新Mon Sep 13 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
FedEx's Best Toll-Free/800 Customer Phone Number
这是FedEx的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到FedEx座席的工具。该电话号码是FedEx的最佳电话号码，因为像您这样的87,216客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答800-463-3339的呼叫的客户服务部门解决的常见问题包括Missing Delivery, Delivery Problem, Account Access, Refund a Charge, Track a Package和其他客户服务问题。您要呼叫的FedEx呼叫中心有Maryland, Spain, India, Philippines名员工，并且根据客户而开放24 hours, 7 days。 FedEx总共有2个电话号码。与FedEx代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
Contacting FedEx - by phone or otherwise
尽管800-463-3339是FedEx最好的免费电话号码，但是共有9种方法可以与他们联系。根据其他FedEx个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其开票部门的800-622-1147电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过Live Chat来购买Technical Support。如果您认为此信息不正确或知道与FedEx联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for FedEx.
What is GetHuman's Relationship to FedEx?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.