免费 · 24 hours, 7 days · Tell the voice menu "I don't know it" until it asks what your problem is. For Internet with Prism, you must chose the video repair option, then chose prism. · · 可用的免费工具：代我通话、无需等待、安排我的通话
以下是我们的研究团队对CenturyLink电话系统问候方式的描述： If you are already a customer or calling about a recent order, say "yes" or press 1. If you are not a customer, say "no" or press 2.
"Welcome to CenturyLink.
Due to the holiday, you have reached us after hours.
However, repair assistance is always available. Also, I can help you with things such as placing an order or payments.
If it turns out I can't help you, try our website at w w w dot centurylink dot com, or call back during business hours between.
Eight AM to six PM eastern.
Time, Monday through Friday.
Please listen carefully. Our options have recently changed.
If you are already a CenturyLink customer or you are calling about a recent order, say yes or press one.
Otherwise, say no or press two."
与 CenturyLink 的通话摘录
Monday, January 1, 2024 6:38 PM
他们可能需要您帐户上的电话号码
"Welcome to CenturyLink.
You have reached us after hours.
However, repair assistance is always available. Also, I can help you with things such as placing an order or payments.
If it turns out I can't help you, try our website at w w w dot centurylink dot com, or call back during business hours between.
Eight AM to six PM eastern time, Monday through Friday.
If you are already a CenturyLink if you are already a CenturyLink customer or you are calling about a recent order, say yes or press one.
Otherwise if you are already a CenturyLink starting with the area code, please say or enter a ten digit number associated with your account or your nine digit billing account number."
与 CenturyLink 的通话摘录
Monday, June 3, 2024 10:03 PM
他们可能会询问您打电话的原因（而不是菜单）
"If you don't know it, say, I don't know.
Thank you. Let's continue.
Gathering some additional information.
Please tell me what you're calling about."
与 CenturyLink 的通话摘录
Friday, March 15, 2024 9:09 PM
他们可能会要求您使用拨号盘输入信息
"If this is correct, say that was In order to help you, we need your account number or your phone in order
Please enter the five digit ZIP code for the address you are calling about."
与 CenturyLink 的通话摘录
Monday, June 3, 2024 10:03 PM
他们可能会要求您说出或输入信息
"Welcome to CenturyLink.
If you're calling about that number, say yes or press one.
Otherwise, say Still checking.
Say or enter the last four digits of the account holder's Social Security number."
与 CenturyLink 的通话摘录
Friday, November 22, 2024 4:12 PM
第一个电话菜单
"Welcome to CenturyLink.
I see an account.
I
I see an account associated to a If you are already a CenturyLink customer, or you are calling about a recent order, say yes or press one.
Otherwise, say no or press two."
与 CenturyLink 的通话摘录
Tuesday, October 29, 2024 4:47 PM
按2后
"For new CenturyLink service, say new customer or press one.
To report a dangerous condition such as a line down or damaged telephone pole, say damage or press two."
我按了 2，然后几乎立刻，我就被转到 Dora 那里，她说着一口流利的英语，并向我解释了为什么我被感动了。她还帮助审查了我可以选择的可用选项和促销活动，这有助于减少我的账单。总的来说，如果我的互联网有任何问题，我会再次打电话。
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.