以下是我们的研究团队对XFINITY Mobile电话系统问候方式的描述: Thanks for calling Xfinity Mobile. This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity.com/Privacy. Para español, marque nueva. Would you like to make an Xfinity Mobile payment using Quick Pay?
以下是我们最新的技巧,可帮助您在电话菜单中最快找到真人:Keep repeating "Representative" until you are transferred.
以下是我们从 XFINITY Mobile 的电话菜单和提示中找到的一些片段,它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性:
当电话系统第一次应答时听到
"Thanks for calling Xfinity Mobile.
This call may be monitored or recorded.
For more information about our privacy practices, visit us at xfinity dot com slash privacy.
Would you like to make an Xfinity mobile payment using QuickPay?
I understand you'd like to speak to an agent, but I need a little more information from you to better service your call.
Let's try this again.
Would you like to make an Xfinity Mobile payment using QuickPay?"
与 XFINITY Mobile 的通话摘录
Thursday, January 18, 2024 6:28 PM
他们可能需要您帐户上的电话号码
"Thanks for calling Xfinity Mobile.
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
Xfinity assistant can help you with your mobile account without having to wait, and it can also connect you to a live agent.
Can I text you a link to chat with our virtual assistant?
Where would you like me to text you the link?
Say or enter your ten digit mobile phone number."
与 XFINITY Mobile 的通话摘录
Thursday, January 16, 2025 11:08 PM
他们可能会询问您打电话的原因(而不是菜单)
"Thanks for calling Xfinity Mobile.
This call may be monitored or recorded.
For more information about our privacy practices, visit us at xfinity dot com slash privacy.
Would you like to make an Xfinity mobile payment using quick pay?
Again, would you like to make an Xfinity Mobile payment using quick pay?
Say yes or no.
Let's try this. If you'd like to make a payment using quick pay, press one.
If not in order to continue to an agent, I'll need to know why you're calling."
与 XFINITY Mobile 的通话摘录
Tuesday, May 21, 2024 2:19 PM
他们可能会要求您使用拨号盘输入信息
"If you need time to find your account number, press star.
Otherwise, just enter the account number now."
与 XFINITY Mobile 的通话摘录
Saturday, January 6, 2024 6:02 PM
他们可能会要求您说出或输入信息
"Thanks for calling Xfinity Mobile.
This call may be monitored or recorded.
For more information about our privacy practices, visit us at xfinity dot com slash privacy.
Would you like to make an Xfinity mobile payment using QuickPay?
Again, would you like to make an Xfinity Mobile payment using QuickPay?
Say yes or no.
Let's try this. If you'd like to make a payment using quick pay, press one.
If not, press two.
In order to con before we can continue, I'll need to authenticate your account.
Say or enter the last four digits of your card or checking account on file."
与 XFINITY Mobile 的通话摘录
Tuesday, April 9, 2024 12:37 PM
他们可能需要查找您的帐户
"Hi. Thank you for calling Xfinity.
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
I'll need a phone number or account number to look you up. Which would you like to use?"
与 XFINITY Mobile 的通话摘录
Thursday, May 23, 2024 8:23 PM
第一个电话菜单
"Thanks for calling Xfinity Mobile.
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
Xfinity assistant can help you with your mobile account without having to wait.
And to can also connect you to a live agent.
Can I text you a link to Again, would you like me to text you a link to chat with our virtual assistant?
Let's try this. If you would like me to text you a link, to chat with our virtual assistant, press one.
Otherwise, press two."
与 XFINITY Mobile 的通话摘录
Tuesday, January 28, 2025 6:57 PM
营业时间是几点?我应该什么时候打电话?
XFINITY Mobile 负责运营此 888-936-4968 电话号码 24 hours, 7 days 的呼叫中心。简短的回答是您应该调用 Friday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 9,114 通电话样本的分析(见上文)。
当他们和你营业时打电话
当您使用我们的免费 AI 电话拨打通话、等待或为您导航时,您还可以在他们开放且您方便的时候安排与 XFINITY Mobile 的通话。我们会在拨打电话之前确认您已准备就绪,以防万一。这意味着您可以提前“设置并忘记它”。
当我们提到繁忙或非繁忙时段时,我们指的是通话量。最繁忙的时段是拨打此 XFINITY Mobile 电话号码的人最多的时段(非繁忙时段拨打的人较少)。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 XFINITY Mobile 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员,因此在最繁忙的时段,您可能会遇到较短的等待时间。当我们提到最佳通话时间时,我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 XFINITY Mobile 最不繁忙的一天是 Sunday。最繁忙的一天是 Monday,相比之下,这一天平均通话量多 87%。再次强调,这是基于过去 90 天内使用我们的 AI 网络电话拨打的 9,114 个电话的样本。
是的,XFINITY Mobile 在部分地区可用。覆盖范围可能会因您所在的位置而异。要检查您所在地区的可用性,您可以访问我们的网站并输入您的地址,查看是否提供 XFINITY Mobile 服务。我们不断努力扩大覆盖范围,旨在为尽可能多的地区提供服务。如果 XFINITY Mobile 目前无法在您所在的地区使用,请在我们继续扩展网络的过程中定期查看更新。