Virgin Mobile is a prepaid, no-contract wireless service that operates in the United States. With over 6 million customers, the company has developed a robust customer service department to meet consumer needs.
People call Virgin Mobile's customer support for many different reasons, including:
While calls to most customer service call centers are straightforward, there are still a few things that you can do to make the call go more smoothly:
A review of online consumer websites indicates that many people are unhappy with Virgin Mobile's phone-based customer service. Primary complaints include language barriers, long wait times and incorrect information being provided by phone representatives.
One consumer website included a story of a man who attempted to purchase a phone from Virgin Mobile as a holiday gift. While he explained the necessity of quick shipment to the company and even upgraded to next-day air delivery, the company failed to ship the phone on time.
When he tried to cancel the phone, he was assured that its shipment was indeed canceled and that he would be getting a refund. However, the refund did not arrive and after multiple calls he was told that the phone was shipped to him and that he would have to return it to receive a refund.
Virgin Mobile call centers are capable of resolving most consumer concerns, including service starts, changes and cancelations, along with technical support and billing questions.
It should be noted, however, that while a Virgin Phone representative may be able to perform basic remote diagnostic tests on your device, repairs and exchanges will have to be coordinated by mail or visiting a retailer.
Not all calls to Virgin Mobile are successful in solving your problem or answering your questions. If you hang up the phone feeling that you weren't able to get your point across or that the options offered to you are unsatisfactory, don't give up. Instead, get back in touch with Virgin Mobile and ask again, politely, that they address your situation.
Take some notes: Before contacting Virgin Mobile again, consider writing out what happened during the last call, as well as what your exact problem is and how you would like to see it resolved. Having this information handy can help you to better explain your situation to the next customer service representative you speak or write to.
Call back: Every Virgin Mobile phone representative is a unique person. Training, experience and personality can vary from agent to agent, which is why calling back is often a good idea. A different customer service representative may be better able to understand your concern and find a resolution for you.
Use live chat: Some issues are better presented, and resolved, in writing. Virgin Mobile's live chat option allows you to communicate directly with a customer service representative via text. One advantage of live chat is that you'll have a transcript of your conversation, something that can be useful if you have to escalate your case.
Reach out over social media: Virgin Mobile is active on multiple social media platforms. Get in touch via Twitter or Facebook.
Send an email: Virgin Mobile supports email customer service requests. Visit the Virgin Mobile page and complete their online form.
Visit a retail store: Some retailers, such as Walmart and Best Buy, sell Virgin Mobile plans and devices, although the brand does not have its own stores. A visit to a retail specialist may resolve your issue, particularly if you need to purchase a new device.
这是Virgin Mobile的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Virgin Mobile座席的工具。该电话号码是Virgin Mobile的最佳电话号码，因为像您这样的36,396客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答888-322-1122的呼叫的客户服务部门解决的常见问题包括Cancel Service, Unlock Phone, Device Support, Dispute a Charge, Lost or Broken Phone和其他客户服务问题。您要呼叫的Virgin Mobile呼叫中心有India, Colombia名员工，并且根据客户而开放4am-9pm PST。 Virgin Mobile总共有2个电话号码。与Virgin Mobile代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管888-322-1122是Virgin Mobile最好的免费电话号码，但是共有6种方法可以与他们联系。根据其他Virgin Mobile个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其宽带2Go部门的877-877-8443电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过877-877-8443来购买宽带2Go。如果您认为此信息不正确或知道与Virgin Mobile联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Virgin Mobile.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Virgin Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.