When calling Verizon for customer support, the automated system greets you with a message stating that your call will be recorded for quality purposes. Immediately after, you’re told there could be a delay in reaching a customer service representative, and you're given the option to download Verizon’s My Fios app where you can make an appointment to have a Verizon representative call you back rather than wait on hold. I visited Verizon’s website to learn more about this app and discovered it allows you to access your Verizon account and devices promptly while receiving tech support as needed. Even if you don’t have or want the app, Verizon’s website allows you to make an appointment online to have a representative contact you at another time. I find these are helpful features for customers on a time crunch, and I appreciate the options.
Since I was already on the phone, I opted to wait for the automated menu or an option to speak with someone about adding a pre-paid phone line to our account. Before you’re given any choices, you are required to identify yourself using your Verizon phone or account number. I already have an account, so the automated system recognized my number and brought me to another recording where a Verizon virtual assistant informed me a text would be sent to my phone for verification purposes. After receiving that text, I had to click on the link to confirm or deny access to my account before proceeding. This seemed like an excessive security feature that isn’t required when logging online or using the app.
Once you get past the verification, you’re given options to make a payment, manage your account, check data plans, update your personal information or seek assistance with your user ID and password. For new service or to add a line, basic information about products is provided, while the automation directs you to the website for more details. In addition, the recorded messaging recommended visiting a local Verizon store to review plan options with a sales associate. After being on the phone for almost 10 minutes, I found it would’ve been a better use of my time to visit Verizon’s website to get information about pre-paid plans and new lines. Unfortunately, the phone call added several extra steps to the process that didn’t enhance my experience.
Verizon indicates the fastest way to get help or support is by either chatting with representatives on their website, setting up a call-back appointment and/or accessing your account via the app/website. I agree and believe using Verizon’s automated phone system is best for those who have time to sit on a call or cannot conveniently access a local store. However, if you do call after hours and cannot reach a representative, the automated system is sufficient to guide you in accessing support and service options.
该Verizon电话号码在10中排名#2,因为49,122 Verizon个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-567-6789的原因是为了解决Setup Service, Setup Service, Change Services, Cancel My Services, Setup Service之类的问题而联系Verizon Technical Support部门。据我们所知,Verizon在North Carolin or Iowa or India设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Verizon有10个电话号码和16不同的获取客户帮助的方式。我们已经收集了有关800-567-6789以及在像您这样的客户的帮助下致电或联系Verizon的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Verizon应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-567-6789无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Verizon Technical Support座席可以通话时给您回电。它在此处不可用,但是当Verizon以外的公司将来出现客户服务问题时,请留意此事。一旦与Verizon的Technical Support部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-567-6789是Verizon最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-837-4966是他们总体上最好的客户电话号码,并且我们汇总了他们16的联系支持人员的总方式,供您查看。当您尝试通过致电Verizon获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为78%,而他们的总体帮助得分为65%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。