Uber Phone Number

Calling Uber customer service faster by GetHuman

For Customer Service
Their best help: Uber的服务台
BETTER: Tell us why you're calling. GetHuman walks you through to resolution with our best tools & follow-up!

Reasons customers like you called recently

I went to do a instant cash out and it failed, however the money is now missing. I jus...
Driver forced me to pay in cash despite my mode of transaction is cashless.**Now there...
I tried to place an order and used my cell number to be stopped in the process because...
Unauthorized charges of **.** appeared on my credit card.
** online pay but agen ride to ** agen pay to sir please mere ** rupya lota do
Billing wrong credit card number for Uber Eats. Checking my account on line it shows CC...
Payment Issue, Rs*** with uber auto. please help me, my contact number **********
** date one uber booked Bawana to delhi cash ride but i will pay to driver then no t...
Send seating capacity ridewise for booking your ride
I want to know which ride is six or seven seater send me details to me for future booking
I want to know which ride your six or seven seater called as
I need a ride to the airport on November * at *:** a.m. The airport is only about *mile...
I want to create an account, but I can't because an account was created using my phone...
I want to create an Uber Account. I can't create a new account because someone is alre...
Bhai call driver ** instrum se payment liya
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Our Editor's Notes on Uber's Phone-Based Customer Care

Uber is a rideshare company operating in the United States and in several other countries. The company's drivers provide millions of rides per day, creating plenty of customer-service related concerns. While Uber's model does not provide phone-based customer support to most of its customers for non-urgent issues, the option does exist for its most frequent users.

Why do People Call Uber's Customer Service Department?

Uber prefers to provide customer service online and through its mobile app. As a result, most customers have limited access to telephone-based customer service.

There are two situations in which a customer can call Uber for assistance:

1. An emergency: Uber has an emergency number for drivers and riders who need to report urgent safety-related issues. Uber instructs callers to report incidents to 911 first, then contact Uber. It is important to note that this service is only for serious, urgent issues that have an impact on the safety of riders, drivers or the general public.

2. Diamond level riders: Like many companies, Uber has a loyalty program that provides rewards and perks to its customers. The program's top tier is Diamond, a level that does provide premium customer support, including access to phone-based customer service representatives.

Frequent riders who are gold or platinum level in the loyalty program do receive "priority" customer service through the mobile app, though this is not phone-based.

How do People Feel About Calling Uber Customer Support?

Because so few people have access to Uber phone-based customer support, it's difficult to gauge general opinions of the service. It should be noted that there have been media mentions of the possibility that, eventually, more Uber customers will have the option of receiving phone-based support, rather than having to rely on social media or Uber's in-app system.

As for Uber's general approach to customer service, reviews are mixed, which is not unusual for companies of this size. Many people feel that that it is easy to get caught up in an endless loop of stock responses without any real resolution to problems. Uber instructs riders to wait 24 hours for a response via the company's app, something that many people are unhappy about.

It should be noted, however, that many people find Uber's customer service to be acceptable, particularly when it comes to routine issues such as drivers who arrive late or are rude to passengers.

Uber Customer Service and the Media

Uber is a relatively new company and pioneered the rideshare business model. As a result, the company has undergone significant scrutiny by the news media, in part because of Uber's growing pains, which has led to customer service and public safety issues.

Many media reports have suggested that Uber hasn't always offered appropriate customer service, though there is some indication that this is changing.

What Kind of Issues Can Uber Customer Service Resolve?

Uber customer service, both phone-based and app-based, can address the following issues:

  • Poor service or rude behavior from drivers
  • Drivers who refuse to allow service dogs or accommodate disabled passengers
  • Concerns about drivers who abuse the cancellation system
  • Drivers who are very late to pick up passengers
  • Situations in which the amount charged for an Uber ride is excessive
  • Questions about loyalty program credits and rewards

Because Uber rides are tracked via its app, Uber is in a position to review rides and verify issues such as late pickups, inappropriately canceled rides, and driver errors. This can allow Uber's customer service representatives to resolve issues and, when appropriate, issue refunds or provide other types of compensation.

What are Issues that Uber Customer Service Can't Address?

Uber is not a law enforcement agency and cannot provide emergency services. Riders are urged to use their best judgment when dealing with drivers and to call 911 if they feel that their safety, or that of the public, is at stake.

What Can I do if Unhappy With My Uber Support Call?

If you are unhappy with Uber customer service, don't give up and don't settle for a poor or nonexistent resolution to your issue. Instead, consider the following steps:

  • After your contact with Uber customer service, take a few moments to collect yourself. Write or type out what happened during your initial contact and then do the same with your ideal resolution. Having this in front of you during future contacts can help keep your conversation on track.
  • Contact Uber again. Sometimes, a different representative has more knowledge or resources and can resolve your issue.
  • Try other ways of getting ahold of Uber. Uber has Twitter and Facebook accounts and does respond to consumer complaints via these platforms.
  • If your case seems to be at a standstill, contact the government agency that regulates rideshare services in the city from where you booked your ride. The agency may not be able to resolve individual complaints, but will keep a record of your concern and may, in the future, use this to hold Uber or other rideshare companies accountable for inaction on customer complaints.

Uber's Best Toll-Free/800 Customer Phone Number

您到这里来查看Uber的电话号码,实时当前等待中的等待状态以及一种跳过电话线直接转到Uber代理的方法。有一个好消息,也有一个坏消息:坏消息是他们没有电话号码,但好消息是我们确实知道如何联系Uber并为您解决问题。在过去的18个月中,150,390个像您这样的客户来搜索Uber的电话号码,并帮助我们确认他们没有电话号码。人们尝试致电Uber客户支持部门的常见原因包括Dispute a Charge, Problem With the App, Account Access, Problem With a Ride, Left Something In Ride和其他客户服务问题。建议您告诉我们遇到了什么问题,而不要尝试致电Uber,然后可以通过网络与他们联系。不幸的是,目前Uber没有任何电话号码。与Uber代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Uber - by phone or otherwise

尽管Uber没有免费电话号码,但这也是与他们联系的唯一方法。根据其他Uber客户的说法,与他们的客户支持团队联系的下一个最佳方法是,将上述问题告知GetHuman,然后让我们找人帮助您。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过Online Help来使用Customer Service。如果您认为此信息不正确或知道其他联系Uber的方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Uber.

How GetHuman Helps If Uber Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Uber, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Amtrak Phone Number page. Or our Social Security Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Uber customers like yourself.

What is GetHuman's Relationship to Uber?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Uber. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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