Apple is a major technology company that manufactures computers, phones, mobile devices, smart watches and peripherals. In addition, Apple sells streaming services, including music, TV shows and movies. As one of the largest technology companies in the world, Apple receives an enormous number of customer service requests every day.
People call Apple customer support for a range of reasons, including:
Note: Apple provides limited customer support after the purchase of a new computer or other devices. You have the option, however, of purchasing a service plan. If you don't have coverage for technical support, your free technical support options may be limited. In such cases, you can pay for support at a Genius Bar or through an approved Apple service provider.
Apple maintains customer service numbers for each country in which it does business. Before calling, make sure that you have the correct number for your concern and geographical location. You should also have your product serial number available.
While it is possible to call Apple customer support directly, you should be aware that Apple relies on a voice menu to direct you to a customer service representative. It may be possible to reach an agent by hitting "0" repeatedly or simply responding "operator" at each prompt.
Apple generally prefers customers to visit its support website menu. From there, you can indicate the product or service you need help with, answer some questions, and then receive a list of support options, including receiving a callback from an Apple customer support agent.
Before calling, make sure that you have the ability to take notes during your call. Having a written record of the call can be very helpful if you have to escalate your case. You should also have copies of correspondence with Apple, as well as any other documentation critical to your case, such as credit card bills or evidence that an account has been used fraudulently.
Apple has a strong reputation for providing quality customer service, particularly in the area of technical support. Calls are usually answered quickly and you may even be offered a choice of music to listen to if you have to wait to speak to someone. Support specialists are considered to be knowledgeable and are usually able to address concerns.
Apple's customer service team can resolve many issues over the phone, including technical support issues, billing problems and questions about how to operate or use a product properly.
While Apple may be able to assist you with performing some troubleshooting and diagnostic tests over the phone, some issues will require working with a technician. In addition, if you purchase products from Apple and have them shipped to you, customer service representatives are limited in their ability to deal with third-party shipping services and problems with receiving your package.
Returns and exchanges will also require you to physically pack an item and arrange for it to be returned to Apple.
If you are unhappy with your communications with Apple's customer service team, don't fret. You still have options available.
First, if you did not take notes during your conversation with Apple, take a few moments to write down what you remember from the call. This can be helpful when you get back in touch with Apple.
Next, call Apple again or request another callback. You may have more success with the next agent you speak to, as he or she may have more education or training and be better able to resolve your situation.
Another option is to use a different method of getting in touch. Apple offers the option of connecting with an agent via live chat. This method has the advantage of giving you a written record of your conversation.
A third option is to bring a device to an authorized Apple technician or to the Genius Bar at a local Apple Store. You may need to do one of these things anyway if the problem is with a physical product. You will need to make an appointment at a Genius Bar before going to the store.
这是Apple的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到Apple座席的工具。该电话号码是Apple的最佳电话号码，因为像您这样的156,552客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答800-275-2273的呼叫的客户服务部门解决的常见问题包括Refunds and Returns, Warranty and Repairs, Account Access, Dispute a Charge, Device Support和其他客户服务问题。您要呼叫的Apple呼叫中心有Georgia, Ohio, Michigan名员工，并且根据客户而开放Mon-Sun: 4am-10pm PST。 Apple总共有2个电话号码。与Apple代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管800-275-2273是Apple最好的免费电话号码，但是共有7种方法可以与他们联系。根据其他Apple个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其国际客户服务部门的800-692-7753电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过Online Help来购买Technical Support。如果您认为此信息不正确或知道与Apple联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Apple.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Apple. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.