Lyft is a rideshare company that operates in the United States and Canada. The company has a particularly significant presence in the U.S., so it is not surprising that there are many people who try getting in touch with Lyft each and every day.
Like many Internet-native companies, Lyft offers only limited phone support, preferring to interact with riders via its app, social media accounts, or website. While it is possible to receive phone-based customer support, calls must be initiated through Lyft's app.
Riders call Lyft customer support for many reasons, including:
Lyft offers a detailed website that offers information and answers to many questions. If you are frustrated about not being able to call Lyft directly, a visit to the website might be a good idea.
Because Lyft does not have a phone number that you can call for customer support, you'll need to request help through their app. To do this, you'll need enter the app and answer a series of questions. While it may be possible to request a call if you have a major safety issue, Lyft support is via email only. If you do have an urgent safety issue, you may be asked to enter your cell phone number so that a member of the Lyft team can call you back.
The Lyft app also has an in-car safety feature that will connect you with ADT security professionals who can contact 911 on your behalf. This service has a silent option that signals ADT that you cannot speak. ADT will then inform local law enforcement of your car's location so that you can get help.
Many people have expressed frustration at Lyft's failure to offer phone-based customer service and are unhappy with being primarily relegated to text and email-based support. However, some people have noted that Lyft's responses to concerns seem to come from human beings who don't simply offer scripted responses.
Some media reports have focused on Lyft failing to appropriately address driver safety concerns, even when a rider was potentially in danger. In one case, a driver became aggressive with a female rider who ended up having to jump out of a moving vehicle. She reported the incident to Lyft, yet was still charged for the ride.
Lyft offers phone-based customer support to riders under very limited circumstances, primarily around urgent safety issues. If you are a rider in a Lyft vehicle and have reason to believe that your driver, or the driver's vehicle, presents a danger to the public, you should report the situation to 911 and then contact Lyft through its app-based help service. Request a call and explain what happened to the representative.
Other issues, such as customer service, complaints about drivers that aren't urgent or that affect public safety, credit card disputes or general questions must be handled via Lyft's app-based customer service.
If you end a call with Lyft customer support and still feel as though your concerns have not been resolved appropriately, there are several things that you can do to address the situation.
您到这里来查看Lyft的电话号码，实时当前等待中的等待状态以及一种跳过电话线直接转到Lyft座席的方法。有一个好消息，也有一个坏消息：坏消息是他们没有电话号码，但是好消息是我们确实知道如何联系Lyft并为您解决问题。在过去的18个月中，564,714个像您这样的客户来搜索Lyft的电话号码，并帮助我们确认他们没有电话号码。人们尝试致电Lyft客户支持部门的常见原因包括Dispute a Charge, Left Something In Ride, Problem With the App, Problem With a Ride, Deactivated Account和其他客户服务问题。与其尝试先致电Lyft，不如先描述您的问题；因此，我们也许可以推荐一种通过Web或Twitter与他们联系的最佳方式。不幸的是，Lyft目前没有任何电话号码。与Lyft代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管Lyft没有免费电话号码，但是共有3种与他们联系的方法。与他们的客户支持团队联系的下一个最佳方法就是告诉GetHuman您的问题，让我们尝试找到与他们联系或针对特定问题寻求帮助的最佳方法。除了致电外，寻求帮助的客户的下一个最喜欢的选择是通过Online Help来使用Customer Service。如果您认为此信息不正确或知道与Lyft联系的其他方式，请告诉我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Lyft.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Lyft, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our iTunes Phone Number page. Or our Western Union Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Lyft customers like yourself.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Lyft. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.