Lyft Phone Number

Calling Lyft customer service faster by GetHuman

For Customer Service
Their best help: Lyft的服务台
BETTER: Tell us why you're calling. GetHuman walks you through to resolution with our best tools & follow-up!
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

I cancel many trips to the airport because the ground transportation said I won’t pick...
Yesterday I called lyft and nobody came for me. Then I got a call from my driver asking...
I am writing from LeViness, Tolzman, and Hamilton, PA and we are currently representing...
I need to remove my card
I went to my phone app to prepare for tomorrowsride. I received a recording asking me...
I didn't received money which have refunded by amazon...
yes i need to schedule a ride but on the appt on my phone its not showing up for me t...
My credit card has bee flagged for fraudulent charges. There has been attempts to charg...
I would like to know why Lyft does not send confirmations to riders who book rides in a...
I gave the wrong email address for a gift card need it today for the person it was purc...
Hi i waited. ** minutes. For my driver. Like a fool.. N all of a sudden. Damm driver...
The app is not working and there is no help option for this! I need to talk with a hum...
Im trying to find out what city a lyft was purchased with my debit card. I have the i.d...
Hello *Is this possible we can add a yellow cab in Lyft account.
Received email from lyft. Please call ***-***-&***
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Lyft's Phone-Based Customer Care

Lyft is a rideshare company that operates in the United States and Canada. The company has a particularly significant presence in the U.S., so it is not surprising that there are many people who try getting in touch with Lyft each and every day.

Like many Internet-native companies, Lyft offers only limited phone support, preferring to interact with riders via its app, social media accounts, or website. While it is possible to receive phone-based customer support, calls must be initiated through Lyft's app.

Why Do People Call Lyft Customer Support?

Riders call Lyft customer support for many reasons, including:

  • Driver complaints or concerns
  • Questions about credit card charges
  • Questions about the specific fare amount charged
  • Technical support
  • Questions about coverage in a specific area
  • Lost property questions
  • Lyft Pink program questions

Lyft offers a detailed website that offers information and answers to many questions. If you are frustrated about not being able to call Lyft directly, a visit to the website might be a good idea.

Best Practices for Calling Lyft Customer Support

Because Lyft does not have a phone number that you can call for customer support, you'll need to request help through their app. To do this, you'll need enter the app and answer a series of questions. While it may be possible to request a call if you have a major safety issue, Lyft support is via email only. If you do have an urgent safety issue, you may be asked to enter your cell phone number so that a member of the Lyft team can call you back.

The Lyft app also has an in-car safety feature that will connect you with ADT security professionals who can contact 911 on your behalf. This service has a silent option that signals ADT that you cannot speak. ADT will then inform local law enforcement of your car's location so that you can get help.

How Do People Feel About Their Calls to Lyft Customer Service?

Many people have expressed frustration at Lyft's failure to offer phone-based customer service and are unhappy with being primarily relegated to text and email-based support. However, some people have noted that Lyft's responses to concerns seem to come from human beings who don't simply offer scripted responses.

Media Reports

Some media reports have focused on Lyft failing to appropriately address driver safety concerns, even when a rider was potentially in danger. In one case, a driver became aggressive with a female rider who ended up having to jump out of a moving vehicle. She reported the incident to Lyft, yet was still charged for the ride.

What Kind of Issues Can Lyft Address Via Phone-Based Customer Support?

Lyft offers phone-based customer support to riders under very limited circumstances, primarily around urgent safety issues. If you are a rider in a Lyft vehicle and have reason to believe that your driver, or the driver's vehicle, presents a danger to the public, you should report the situation to 911 and then contact Lyft through its app-based help service. Request a call and explain what happened to the representative.

What Issues Can't Be Resolved Over the Phone with Lyft?

Other issues, such as customer service, complaints about drivers that aren't urgent or that affect public safety, credit card disputes or general questions must be handled via Lyft's app-based customer service.

What Do I Do if Unhappy with a Call to Lyft Customer Service?

If you end a call with Lyft customer support and still feel as though your concerns have not been resolved appropriately, there are several things that you can do to address the situation.

  • Safety situations are serious. If you feel that Lyft has not addressed your concerns and feel that an urgent issue of public safety remains, contact law enforcement in your area.
  • Try contacting Lyft again. A different representative may have more training or education and could help resolve your concern.
  • Contact Lyft through its social media platforms. A social media specialist may be more receptive and proactive. Text-based communications have the advantage of providing you with a record of your communication, which can be useful if you have to escalate your case.
  • If your city has a government agency with oversight over rideshare services, file a complaint with that agency. While agency workers may not be able to address your individual concern, enough complaints against Lyft or a Lyft driver may result in Lyft taking action to resolve the situation.
  • Try sending Lyft a letter via postal mail. While this is time-consuming and you may not receive a quick response, it may be an effective way of demonstrating that the matter concerns you and that you want to see it addressed.

Lyft's Best Toll-Free/800 Customer Phone Number

您到这里来查看Lyft的电话号码,实时当前等待中的等待状态以及一种跳过电话线直接转到Lyft代理的方法。有一个好消息,也有一个坏消息:坏消息是他们没有电话号码,但好消息是我们确实知道如何联系Lyft并为您解决问题。在过去的18个月中,564,714个像您这样的客户来搜索Lyft的电话号码,并帮助我们确认他们没有电话号码。人们尝试致电Lyft客户支持部门的常见原因包括Problem With the App, Left Something In Ride, Dispute a Charge, Problem With a Ride, Deactivated Account和其他客户服务问题。我们建议您告诉我们您遇到的问题,而不是尝试致电Lyft,然后通过网络或Twitter与他们联系。不幸的是,目前Lyft没有任何电话号码。与Lyft代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Lyft - by phone or otherwise

尽管Lyft没有免费电话号码,但是共有3种与他们联系的方法。根据其他Lyft客户的说法,与他们的客户支持团队联系的下一个最佳方法是,将上述问题告知GetHuman,然后让我们找人帮助您。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过Online Help来使用Customer Service。如果您认为此信息不正确或知道与Lyft联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Lyft.

How GetHuman Helps If Lyft Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Lyft, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Sony Phone Number page. Or our Optus - Faults Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Lyft customers like yourself.

What is GetHuman's Relationship to Lyft?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Lyft. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

Lyft Contact Info

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!