T-Mobile 预付费客户服务

电话号码和联系代表

T-Mobile Pre Paid Customer Service 个数字

877-778-2106
免费·呼叫 Pre Paid Customer Service·查看主要电话号码和联系信息
Q:

我如何通过这个 T-Mobile 号码与人工通话?

A:在每个提示下按0。对于预付费客户服务
Q:

这个电话号码是 24 小时全天候运作的吗?

A:否。此电话号码的服务时间为Mon-Sun 3am-10pm PST。 最不繁忙的一天是 Friday,最繁忙的一天是 Monday。 请参阅下文以了解更多信息并了解这些数据的来源。
Q:

我要等多久才能与T-Mobile Pre Paid Customer Service 通话?

A:平均等待时间为33分钟。 最长的保持时间为 Friday,最短的保持时间为 Monday。

所有T-Mobile客户服务联系信息

这是9个电话号码中排名第2最受欢迎的T-Mobile个电话号码。点击上方可返回主要客户服务号码和其他联系信息,包括T-Mobile电子邮件地址、Twitter 帐号和实时聊天选项。

更多T-Mobile客户电话号码

客户服务和技术支持

800-937-8997
主要电话号码 · 免费 · Mon-Sun 4am-12am PST · Say, "I don't have one" then, "New Service", then "Representative". · Enter or say your mobile number, area code first, or say, "I don't have one."

已故家属客户服务

877-746-0909
免费 · 24 hours, 7 days · Pressing 0-0-*-*-* (waiting at each new prompt) got me to a human rep. · Enter or say your mobile number, area code first, or say, "I don't have one."

订购帮助

800-672-5390
免费 · 24 hours, 7 days · Direct to web and telesales support department. · To become a new T-Mobile customer, say "new." If you are a current T-Mobile customer, please say "account."

公司办公室

425-378-4000
3am-10pm PST · Ask to be transferred to customer service · For customer care, press 1. To speak to our corporate headquarters, press 2.

付款方式

877-453-1304
免费 · 24 hours, 7 days · Say "I don't have one" · Enter or say your mobile number, area code first, or say, "I don't have one."

企业账户

877-502-7904
免费 · 24 hours, 7 days · For Business customers · Enter or say your mobile number, area code first, or say, "I don't have one."

预付费技术支持

800-866-2453
免费 · Mon-Sun 3am-10pm PST · Call for general customer support · Enter or say your mobile number, area code first, or say, "I don't have one."

国际客户服务

505-998-3793
24 hours, 7 days · Calling this T-Mobile number should go right to a real human being · Enter or say your mobile number, area code first, or say, "I don't have one."

我如何通过电话菜单联系到真人?

GetHuman 的研究人员经常拨打这个 T-Mobile 电话号码来记录电话系统。
以下是我们最新的技巧,可帮助您在电话菜单中最快找到真人: Press 0 at each prompt. For Prepaid Customer Service
以下是我们的研究团队对T-Mobile电话系统问候方式的描述: Enter or say your mobile number, area code first, or say, "I don't have one."
以下是我们从 T-Mobile 的电话菜单和提示中找到的一些片段,它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性:

他们可能需要您帐户上的电话号码

"Please say or enter the mobile number with the area code first."
与 T-Mobile 的通话摘录
Tuesday, April 30, 2024 1:08 AM

他们可能会要求您说出或输入信息

"Welcome to T Mobile. As part of this call and subsequent interactions from this call, T Mobile may collect information about you to provide the best service possible.
To learn more, go to t mobile dot com slash privacy.
To get started, please say or enter your mobile number, area code first, or say I don't have one."
与 T-Mobile 的通话摘录
Tuesday, April 30, 2024 1:08 AM

他们可能需要查找您的帐户

"I didn't get that either. To look up your account, I'll need the ten digit mobile number you're calling about."
与 T-Mobile 的通话摘录
Tuesday, April 30, 2024 1:08 AM

营业时间是几点?我应该什么时候打电话?

T-Mobile 负责运营此 877-778-2106 电话号码 Mon-Sun 3am-10pm PT 的呼叫中心。 简短的回答是您应该调用 Friday。 这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 21,721 通电话样本的分析(见上文)。
重要提示:繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时,我们指的是通话量。最繁忙的时段是拨打此 T-Mobile 电话号码的人最多的时段(非繁忙时段拨打的人较少)。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 T-Mobile 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员,因此在最繁忙的时段,您可能会遇到较短的等待时间。当我们提到最佳通话时间时,我们指的是较低通话量和较短等待时间的最佳组合。

最不忙的时候打电话

拨打 T-Mobile 最不繁忙的一天是 Friday。 最繁忙的通话日是Monday。 再次强调,这是基于过去 90 天内使用我们的 AI 网络电话拨打的 21,721 个电话的样本。

最短的等待时间

我们测量了最短保持时间为 Monday。 队列中等待时间最长的平均时间为 Friday。

最佳通话时间

总而言之,致电 T-Mobile 的最佳日子是 Friday。 这一天的电话系统等待时间并不是最短的,但我们仍然推荐它,因为它是低通话量和短等待时间的理想组合。此外,我们相信T-Mobile在Friday的呼叫中心人员配备很到位。

拨打此 T-Mobile 客户号码

Calling this number connected me with T-Mobile's customer care line. I was immediately asked to select my service language and notified that my personal information would be collected. I was then asked to enter my T-Mobile phone number, beginning with my area code, or indicate if I didn't have one. 

I indicated that I didn't yet have a T-Mobile number and said I was interested in becoming a customer. The automated voice recognition system didn't seem to register my requests despite my efforts to speak clearly. I was told to stay on the line for a list of options. 

A prerecorded menu listed some common reasons someone might be trying to contact T-Mobile. It included activating a phone line, asking questions about an existing account and hearing more about the company's products and services. I was also given the option to transfer a phone number to a different account. If none of these options suited my needs, the recording directed me to ask for a representative at any time. Although these agents can't help you solve a hardware issue or fix a defective device, they can give you information about how to send it in for repair. 

I asked to speak with a live agent and was notified that my call would be recorded for training and quality assurance purposes. The phone only rang a couple of times before a representative picked up. Keep in mind, however, that I called in the evening outside of peak business hours. I wasn't notified of any way to connect back with the same agent if my call got disconnected. 

When they answered, the agent I spoke to sounded lively and was easy to understand. I had a few questions about how to transfer over to T-Mobile from my existing carrier and whether I could keep the same phone number. The person I spoke to was well-informed about the company's plans and products and was able to provide quick answers to my questions. Although they had an accent, their advice was easy to understand. 

The representative also let me know about some of the promotions available if I made the switch. They were able to answer my questions about service areas, roaming charges, and the various types of contracts and plans from which to choose. They were also straightforward about the pricing changes i would see when my promotional period ended. Overall, I received satisfying advice in under 10 minutes through T-Mobile's customer service line. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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