以下是我们的研究团队对StudentUniverse电话系统问候方式的描述： Welcome to Student Universe Travel Services. You've reached our group travel support line if you are traveling by yourself or with individual travel companions and are not part of an organized group or trip. Please press 4 so we can route you to the appropriate support team. However, if you are traveling as part of a group organized trips with your university or youth organization, then press 0 or just stay on the line so our Group Travel Services team can help you.
"Welcome to Student Universe.
To make a reservation or view an existing reservation, please visit our website at student universe dot com.
For travel within the US and Canada, and for general inquiries, please press one.
For travel outside Your call may be monitored or recorded for quality assurance."
与 StudentUniverse 的通话摘录
Friday, January 19, 2024 11:05 PM
他们可能会要求您使用拨号盘输入信息
"Welcome. Thank you for your call.
This call will Thank you. Your call will be recorded.
If you are calling for Student Universe, please press one.
If you are calling for Aunt Betty or BYO Jet If you are traveling within four days, press one.
If you have received notice of a schedule change Please enter your booking reference located on your itinerary."
与 StudentUniverse 的通话摘录
Wednesday, January 15, 2025 7:53 AM
第一个电话菜单
"Welcome to Student Universe.
To make a reservation or view an existing reservation, please visit our website student universe dot com.
For travel within the US and Canada, and for general inquiries, please press one.
For travel outside the US and Canada, please press two."
航班行程混乱: "I just found out that there is another connecting flight, which is not mentioned to me."
- 来自持续 18 分 25 秒的通话，Jan 15, 2025 11:57 AM
发货查询: "What's the shipping time?"
- 来自持续 2 分 31 秒的通话，Jan 15, 2025 11:54 AM
退款查询及投诉: "I actually wanted to talk about the refund for my cancellation flight."
- 来自持续 16 分 46 秒的通话，Jan 15, 2025 11:16 AM
退款查询: "I was told that Singapore Airlines is charging three hundred dollars for cancellation, but I just confirmed they have refunded the full amount."
- 来自持续 6 分 32 秒的通话，Jan 14, 2025 9:57 AM
因紧急情况取消航班: "I'm trying to cancel my flight because of an emergency."
- 来自持续 63 分 12 秒的通话，Jan 14, 2025 7:47 AM
因紧急情况取消航班: "I want to cancel my flight and then apply for to waive the charge change cancellation fees."
- 来自持续 10 分 17 秒的通话，Jan 14, 2025 7:36 AM
航班重新安排协助: "I've been trying to reschedule my flight."
- 来自持续 23 分 2 秒的通话，Jan 14, 2025 6:00 AM
航班重新安排问题: "I've been trying to call for a lot of days, and I finally got a reply to reschedule my flight."