Square Phone Number

Square is a financial technology company that offers online and mobile payment options to consumers and small businesses. As one of the oldest services of its type, it is not surprising that Square gets a lot of requests for customer service each and every day.

Why Do People Call Square Customer Support?

People call Square customer support for a range of reasons, including:

• Assistance with setting up, making changes to and canceling accounts.
• Technical support and troubleshooting
• Assistance with connecting financial accounts to Square
• Help with identity theft, fraud and hacking

Best Practices for Calling Square Customer Service

There are several things that you can do to help ensure that your call to Square customer service is handled in a quick and professional manner:

• Gather all relevant documentation so that you can provide it to the phone agent during your call. Relevant documentation may include order confirmations, financial account numbers, banking statements, serial numbers for devices and equipment as well as any previous correspondence regarding your issue.
• Like many large businesses, Square has different divisions, each with its own customer service department and hours of operation. Make sure that you are calling the correct department for your needs and that you are calling during customer service hours. This information can be found on the Square website.
• Make sure that you have some way of taking notes during your call. Notes can be helpful if you have to escalate your case.

How Do People Feel About Calling Square Customer Service?

Square customer service appears to have a positive reputation among its customers. A careful review of online and off-line sources does not show a pattern of complaint among people who use Square to manage their finances or engage in business with others.

What Issues Can Square Customer Service Handle Over the Phone?

Square customer service can address many issues that people have over the phone, including answering questions about accounts, setting up or making changes to accounts, replacing lost debit cards, providing technical support and addressing issues of fraud, hacking, and theft.

What Can't be Handled Over the Phone by Square Customer Service?

In cases of illegal activity, such as fraud or theft, Square customer service can address technical matters and help to change passwords, but cannot handle things such as police reports or taking civil action against someone who has committed fraud or theft. You will need to speak to local law enforcement or your own attorney if you want to pursue a criminal or civil case.

Customer service representatives are not mediators and if you are in a dispute with somebody over a financial transaction that is not deemed to be fraudulent or otherwise illegal, you cannot expect Square to resolve the issue on your behalf.

If your technical support issue is due to an incompatibility between square and your device or your financial accounts, keep in mind that a customer service representative may be able to recommend a workaround, but will not be able to completely resolve the situation for you. You will need to work with your financial institution or the company that manufactures your device to see if a resolution is possible.

What Can I Do if Unhappy with my Call to Square?

If you get off the phone with customer service and feel as though your issue is not been resolved or your questions have not been answered, don't fret. You may still have options for getting satisfactory customer support.

First, review the notes that you took during your call. You may be able to identify areas of miscommunication or misunderstanding that caused your conversation with the agent to get derailed.

Next, call back. Keep in mind that customer service representatives have different levels of training or experience and some may be better able to understand your situation and address it than others. Explain to the representative to whom you are speaking that your first call did not go well and that you would like a reconsideration of your issue. You may also want to describe your desired resolution so that the agent understands your needs.

If a second call does not resolve your issue, try getting in touch another way. Square offers support via email, live chat and social media. These methods also offer the benefit of providing a transcript of your communications with Square, something that can be helpful if you need to pursue your case further.

If working with Square proves frustrating, you may be able to ask your financial institution or the manufacturer of your device for assistance, assuming that your problem is related to your banking accounts or is a device compatibility issue, of course. An intervention from a third party may be what you need to finally resolve your issue and move on.