免费 · 24 hours, 7 days · Press random keys in response to "say..." prompts until the robot says "Since I'm having trouble understanding you, let me transfer you to a customer service advocate [sic]." · · 可用的免费工具:代我通话、无需等待、安排我的通话
"Thank you for calling OptumRx.
Your call may be monitored or recorded for quality purposes.
For English, just remain on the line.
Are you a member, pharmacist, or provider?"
与 OptumRx 的通话摘录
Thursday, January 4, 2024 7:03 PM
出于安全目的,他们可能会要求提供信息
"Thank you for calling OptumRx.
Your call may be monitored or recorded for quality purposes.
For English, just remain on the line.
I recognized the number you're calling from. So for security, please say your date of birth."
与 OptumRx 的通话摘录
Tuesday, January 28, 2025 7:42 PM
他们可能会询问您打电话的原因(而不是菜单)
"I got August fourteenth nineteen fifty three. Is that right?
One more time. Here is the date of birth.
August fourteenth nineteen fifty three. Did I get that right?
Just say yes or no. Got it.
And what's your ZIP code?
Got it.
Thank you for confirming your identity.
In a few words, please tell me the region for your call today."
与 OptumRx 的通话摘录
Monday, May 20, 2024 5:49 PM
他们可能会要求您说出或输入信息
"Alright. Prescriptions.
Could you be more specific? You can say refill a medication, order status, prior authorization, or you can say help me with something else."
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.