Optimum Phone Number

Calling Optimum customer service faster by GetHuman

888-276-5255
Customer service
Current Wait: 39分钟 (21m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: 按1,然后在每个提示符下按0,直到转移

Reasons customers like you called recently

Do I or do I not have HBOMax at no extra charge to my SILVER account which already has...
i want to reduce my optimum bill-- i was raised **%
My TV screen says no resolution now there’s no picture just a black screen now is Sam p...
I am trying to set a Optimum account on line but it's not working it is asking for my a...
I’ve been experiencing WiFi dropouts for the past ** hours, periodically. It’s been exc...
They are being abusive to the elderly.*First appt was from * to ** am and they still ha...
I’ve moved and need to cancel service.
Favor de comunicarse conmigo al tel*fono ********** para subsanar este cobro indebido g...
No internet service yes phone service
"CM Registering" message has been on my box for * days now..
I was charged for Two miniboxs that were defective and replacements were shipped to me...
i just need a remote mailed to my billing address! the old one does not work. i do NOT...
Just had surgery. Payment for bill mailed out yesterday. Please don't suspend service.
I need to have a new cablebox remote mailed to my home, the one I am using no longer wo...
I want to cancel my service.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Optimum's Phone-Based Customer Care

Optimum is a provider of Internet, telephone and cable TV services and serves the New York tri-state area. It's a subsidiary of Altice USA, which owns other cable brands that operate across the country. As a major provider of communications services, Optimum receives a huge number of customer service requests every day.

Why Do People Call Optimum Customer Service?

People call Optimum for many reasons, including:

  • Starting new cable TV, Internet or telephone service
  • Canceling or making changes to existing services
  • Technical support
  • Scheduling technician visits
  • Arranging for relocation of service
  • Billing questions

Getting in Touch With Optimum by Phone

Optimum operates in three states, each with different numbers. Another thing to consider is that Optimum has different phone lines for business and residential customers. Calling the right number can save you time and frustration.

Optimum also has dedicated phone lines for opening new accounts. These lines are open during the following times:

Monday - Friday, 7 a.m. - 11 p.m.
Saturday, 7 a.m. - 10 p.m.
Sunday, 7 a.m. - 10 p.m.

Technical support is available by phone 24 hours per day. Customer service for all other issues is available from 8 a.m. to 8 p.m. Eastern time.

How Do People Feel About Their Calls to Optimum?

Unfortunately, Optimum customer service has a poor reputation. While many people report satisfaction with their cable, Internet and telephone services, trying to get assistance from Optimum is often challenging. Consumers report that phone representatives are unpleasant and often not able to resolve issues.

Notable Media Reports

In one case of note, the media reported that an elderly Optimum customer was tricked into signing a "work order" for a technician who had been out to his home to fix a malfunctioning phone. The customer had been told that he was only signing a statement indicating that the technician had shown up. Not only was the phone not repaired, but the customer was also billed a fee for the technician.

Calls to Optimum were unsuccessful, and it took the efforts of a well-known consumer advocate to get the charge reversed and the phone fixed.

What Kind of Issues can Optimum Phone-Based Customer Service Resolve?

There are many issues that can be resolved via telephone customer service, including billing issues, starting or changing new service, transferring service after a relocation, setting up technician appointments and handling some technical issues.

What Issues Can't Be Resolved by Calling Optimum?

Some issues do require a visit from a technician who can diagnose and repair problems with equipment and connectivity. In addition, customers who need to exchange or return equipment will have to use a shipping service or make a personal visit to an Optimum store that is set up for this purpose.

Steps You Can Take to Improve Call Outcomes

  • Make sure you are calling the right phone number for your state and account type (home or business).
  • Check the time: Remember, phone-based technical support is available at all times, but phone support for other service requests is restricted to specific business hours.
  • Have a recent bill in front of you. If you don't have a bill, look up your account number online and print it out or write it down.
  • Remain calm and polite during your call. Many customer service representatives are under significant pressure and may be more inclined to go out of their way to help a customer who treats them with respect.

What Can I Do if Dissatisfied with my Call to Optimum Customer Service?

If you are frustrated by an unsuccessful call to Optimum, know that you still have options. Here are some things you can do to get an appropriate resolution:

  • Take a few minutes to write down what happened during your first call. Having this information in front of you can be useful when describing your problem to another representative or supervisor.
  • Write down your desired resolution. Doing this can help keep your conversation on track and ensure that your issues are addressed.
  • Try calling again. Some representatives are better trained or have more experience than others and may be able to approach your situation differently.
  • Consider getting in touch through other means. Optimum offers the option of getting in touch via online chat, which has the benefit of providing you with a record of your communication, something that can be useful when escalating your complaint.
  • Optimum also offers assistance through its social media platforms, including Twitter. As with online chat, you'll have a record of your conversation.
  • Visit an Optimum store. This option can be particularly useful if you need to return or exchange equipment. You may also have an easier time explaining your issue in a face-to-face discussion with a store associate.
  • Some issues, such as checking service outages and transferring service because of a move, can be addressed entirely through Optimum's mobile app or website.

Customer Number 888-276-5255 - by the Numbers

拨打电话888-276-5255
可以回叫
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间24小时7天
最佳拨号时间上午8:30
将迷宫导航到人类按1,然后在每个提示符下按0,直到转移
平均等待
当前等待39
排名(电话号码中)1
排名(总体)1
替代方法电话,聊天,网络
沟通质量42%
帮助质量68%
客户票60,573
信息最后更新Thu Oct 22 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Optimum's Best Toll-Free/800 Customer Phone Number

这是Optimum的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Optimum座席的工具。该电话号码是Optimum的最佳电话号码,因为像您这样的185,034客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答888-276-5255的呼叫的客户服务部门解决的常见问题包括Change Plan, Dispute a Charge, Service Outage, Cancel Account, Technical Support和其他客户服务问题。您要呼叫的Optimum呼叫中心有Connecticut, New Jersey, New York名员工,并且根据客户而开放24 hours, 7 days。 Optimum总共有7个电话号码。与Optimum代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Optimum - by phone or otherwise

尽管888-276-5255是Optimum最好的免费电话号码,但共有9种方法可以与他们联系。根据其他Optimum个客户的说法,与他们的客户支持团队联系的下一个最佳方法是拨打其客户服务部门的877-584-2495电话号码。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过877-584-2495来购买客户服务。如果您认为此信息不正确或知道与Optimum联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Optimum.

What is GetHuman's Relationship to Optimum?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optimum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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