When calling Optimum for a customer service issue, an automated recording greets you with the option to press 9 for Spanish followed by instructions to enter your Optimum account number or say "become a customer." Since I don't currently have Optimum as my internet service provider, I chose "become a customer," and the automated system continued with a more questions.
I was asked whether I needed an internet service for home or business, then I needed to enter in my ZIP code to determine service availability. However, my ZIP code revealed that Optimum doesn't provide service in my area, so the automated system transferred me to the company's partner, SmartMove, to help locate a provider. The automated recording also advised visiting SmartMove's website for more information on providers.
The call was placed on hold, and in a few minutes it was answered by another automated system requiring me to enter in my ZIP code to locate a provider. After a quick search, the system stated that internet providers for my area included Xfinity. I was given the option to be transferred to a representative who could discuss internet options or to receive a text message with a provider's website to consider offers. I chose to be connected with a representative and waited a few more minutes.
A brief hold led me to another automated system powered by Xfinity and again I needed to enter in my ZIP code. This determines if you have an account already. If not, you're told to say the words "new customer." Since I don't have an account with Xfinity either, I said "new customer," and waited to be connected. More hold time finally connected me to a customer service rep who asked how he could help me.
Now that I'd been on the phone for at least 10 minutes and transferred several times, I told the rep I'd initially contacted Optimum to get estimates on new internet service, but had been transferred to Xfinity. He apologized for the jumping around and explained that Optimum is only offered in regional areas so Xfinity is often next in line for customers seeking cable or fiber-based internet options. He also explained that Xfinity will work with new customers to get rates similar to Optimum's if there was a plan they had been considering.
Since I didn't get internet pricing quotes from Optimum, I told the rep I was interested in economical offers for home internet. He directed me to Xfinity's website where I could view the current package deals along bundles for TV and mobile service. By this time I was ready to be off the phone and thanked him for his time, saying I'd browse the website for what I needed. He also shared that most internet providers allow you to check online first to see if they offer service in your area before calling.
该Optimum电话号码在7中排名#4,因为185,034 Optimum个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-877-8849的原因是为了解决Change Plan, Technical Support, Dispute a Charge, Service Outage, Cancel Account之类的问题而联系Optimum Mobile Customer Service部门。据我们所知,Optimum在Connecticut or New Jersey or New York设有呼叫中心位置,您可以在开放时间Mon-Fri 8am-8pm, Sat-Sun 8am-6pm EST打电话。 Optimum有7个电话号码和10不同的获取客户帮助的方式。我们已经收集了有关800-877-8849以及在像您这样的客户的帮助下致电或联系Optimum的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Optimum应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-877-8849无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Optimum Mobile Customer Service座席可以通话时给您回电。它在此处不可用,但是当Optimum以外的公司将来出现客户服务问题时,请留意此事。一旦与Optimum的Mobile Customer Service部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-877-8849是Optimum最受欢迎的电话号码(4),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道888-276-5255是他们总体上最好的客户电话号码,并且我们汇总了他们10的联系支持人员的总方式,供您查看。当您尝试通过致电Optimum获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为40%,而他们的总体帮助得分为62%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。