FedEx 客户常见问题解答

To correct the address on a package being delivered, you can request a delivery change through the FedEx tracking page or the FedEx Delivery Manager tool. You may be able to modify the address if the package is still in transit and hasn't been delivered yet. Please note that there may be restrictions or fees associated with making these changes.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you've missed a FedEx delivery and there's no door tag, it is possible that the courier decided to re-attempt delivery later or the next business day. Sometimes, if the package doesn't require a signature and it's safe, the courier might have decided to leave it in a secure area. If there was no safe place, FedEx may have chosen to take your package back to the local FedEx station. You can use the tracking number on the FedEx website to check the status of your package, which will give you more information about the delivery attempt.

We're sorry to hear that you're experiencing issues with FedEx pickups. Scheduled pickups should occur during the pickup window you've selected. Delays sometimes occur due to unforeseen circumstances like traffic, weather conditions, or high package volume, but missed pickups are unusual. If your scheduled pickup has been missed, it's crucial to report this to FedEx directly as soon as possible. You can do this by calling FedEx customer service or reporting it through your online account. They may be able to arrange another pickup attempt. We apologize for any inconvenience caused.

This may occur when the driver was unable to access the delivery location due to reasons like a locked gate, inaccessible building, or unsafe conditions. FedEx usually leaves a door tag explaining why they couldn't deliver the package and what steps you can take. If there's no door tag, it's possible the driver couldn't leave one. Another scenario could be an error in the tracking system. FedEx generally attempts delivery again on the next business day, but you can also contact FedEx or arrange a pick-up at a local FedEx location to retrieve your package.