I’m always interested in the most economical banking products, so I contacted Bank of America’s 800-781-5393 customer service number to ask if they offered free checking accounts since most banks charge a fee. However, Bank of America is a major U.S. bank, so it’s reasonable that consumers might call one of its customer service numbers to ask about checking and savings accounts, investments, and loans. With its prominent online presence and ATMs, it’s easy to access the bank’s services even when you don’t live near a branch.
When I dialed the number, an automated response system greeted me by letting me know from the outset that the company may record or monitor my call for quality purposes. Right after that message, a customer service associate answered and thanked me for being a valuable client of Bank of America. He said he was “very happy” to help me and told me his name.
Next, he repeated the information about monitoring or recording the call and asked for my first and last name. I didn't see a reason to offer personal data since I only called for information, but I gave him my name. He thanked me for providing it and asked me for an account number or my Social Security number. I explained that I didn't have an account with the bank, but was seeking information about accounts. He asked how he could help me.
I asked him if the bank offers a free account. He started to say something, and there was a brief silent period. He told me to hold on for 1 second and was quiet again. During this time, he must have been looking up some information. He returned to the conversation and explained several ways to get free checking, all of which required having a certain account balance.
Next, I asked about savings accounts, since I've never paid a fee for one. Still, some banks threaten to close accounts when customers don't maintain a specific balance. He mentioned a fee for savings accounts; however, he then said a customer can get a free account by maintaining a certain balance. I thanked him as the information he offered answered my questions.
Overall, this call experience was excellent. Straight after the automated voice response system acknowledged my call, it went straight to a human. That was a refreshing change from what I usually get when I call a customer service number. Almost always, the system recites a list of numerical options to press, which often leads to more menus, or it continues to ask for information that I cannot provide. The customer service associate was courteous, listened to my questions and answered them all, giving me the necessary information to select a banking product to meet my needs.
该Bank of America电话号码在16中排名#2,因为420,030 Bank of America个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-781-5393的原因是为了解决Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment之类的问题而联系Bank of America Online Banking部门。据我们所知,Bank of America在Massachusetts or Arizona or Florida设有呼叫中心位置,您可以在开放时间7am-10pm EST打电话。 Bank of America有16个电话号码和21不同的获取客户帮助的方式。我们已经收集了有关800-781-5393以及在像您这样的客户的帮助下致电或联系Bank of America的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Bank of America应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-781-5393无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Bank of America Online Banking座席可以通话时给您回电。它在此处不可用,但是当Bank of America以外的公司将来出现客户服务问题时,请留意此事。一旦与Bank of America的Online Banking部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-781-5393是Bank of America最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-432-1000是他们总体上最好的客户电话号码,并且我们汇总了他们21的联系支持人员的总方式,供您查看。当您尝试通过致电Bank of America获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为59%,而他们的总体帮助得分为38%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。