I'm an automated system that can handle complete sentences. So tell me, how can I help you today?"
When calling Apple's customer service, I was greeted with a message letting me know that my call would be recorded for training purposes. The recording also stated that this automated system could handle complete sentences, and I should explain how I needed help. Without any specific prompts or options, I said the words 'iPod' as I was interested in potentially purchasing an iPod Touch.
The automated system asked more questions related to my request, such as whether I was interested in making a purchase, seeking tech support or checking on the status of an order. I spoke the word 'purchase' and was asked additional questions regarding whether my device would be for personal use, business use or for educational purposes. I said personal use and was told to wait for the next available representative.
However, before I was connected, the system asked if I would prefer to receive a text message with a link to browse devices available for purchase. This would then end the call, and I could access any details online. However, I rejected that option and remained on hold. Within a minute, I was connected with a customer service rep named Nancy, who asked how she could help me today. I shared my desire to potentially purchase an iPod Touch for one of my teens and she shared the bad news that Apple doesn't make or sell new iPods anymore. Due to low sales and more customers relying on smartphones, Apple discontinued iPod production a couple of years ago.
However, she shared that Apple does sell some refurbished iPods as an alternative option and that I could also check with certified Apple retailers for refurbished devices. She recommended that I visit Apple's website to click on the hyperlink for 'Certified Refurbished,' which would lead me to reputable sellers and quality pre-owned devices. Even a refurbished iPod would be eligible for an Apple warranty as well as Apple Care, which would help provide replacement or repair coverage for damaged devices.
While not many iPods are currently available, the rep recommended a smaller iPad, even a refurbished one, that could work well for a teen starting with an Apple device. Some older versions of iPads are inexpensive and great for kids, she added. The rep cautioned me to be sure that any refurbished device I consider purchasing has the previous Apple ID and Cloud information removed, so personal information cannot be shared or stored. The call ended after the rep advised me to browse online for the devices or visit a local Apple store.
Based on some of the questions I was asked, it seems most people call Apple for tech support, device purchases and account assistance. Apple easily has one of the best customer service teams regarding access, knowledge and efficiency for customers who need immediate assistance. The rep went above and beyond my request by making helpful suggestions without being impatient or persistent.
该Apple电话号码在7中排名#2,因为156,552 Apple个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-692-7753的原因是为了解决Warranty and Repairs, Refunds and Returns, Account Access, Device Support, Dispute a Charge之类的问题而联系Apple International Customer Service部门。据我们所知,Apple在Georgia or Ohio or Michigan设有呼叫中心位置,您可以在开放时间Mon-Sun: 4am-10pm PST打电话。 Apple有7个电话号码和14不同的获取客户帮助的方式。我们已经收集了有关800-692-7753以及在像您这样的客户的帮助下致电或联系Apple的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Apple应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-692-7753无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Apple International Customer Service座席可以通话时给您回电。它在此处不可用,但是当Apple以外的公司将来出现客户服务问题时,请留意此事。一旦与Apple的International Customer Service部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-692-7753是Apple最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-275-2273是他们总体上最好的客户电话号码,并且我们汇总了他们14的联系支持人员的总方式,供您查看。当您尝试通过致电Apple获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为54%,而他们的总体帮助得分为67%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。