AT&T Wireless provides wireless services for 162.3 million U.S. subscribers. As a provider of phone services, it isn't at all surprising that AT&T would receive a lot of customer support calls.
Consumers call AT&T Wireless for help with a range of issues, including:
AT&T Customer Service Phone Hours
AT&T Wireless offers phone-based customer service every day from 7 am to 10 pm local time. Customers can call AT&T's toll-free number or simply dial 611 from their AT&T mobile phone.
There is a separate toll-free number for starting new service, and AT&T representatives are available to answer these calls Monday through Friday, 8 am to midnight eastern time. Weekend hours are 8 am to 11 pm eastern time.
AT&T Wireless customers who are traveling and need assistance with their phones can call a separate line 24/7 and people with disabilities or who need TTY services can receive customer support Monday through Friday from 10 am through 10 pm eastern time and on Saturdays from 11 am to 7:45 pm eastern time.
Customers of AT&T Wireless' prepaid service should be aware that there is a different set of phone numbers for their customer service calls, although dialing 611 from an AT&T Wireless prepaid phone remains the quickest way to connect with a live customer support specialist.
AT&T Call Centers
AT&T maintains a network of call centers in the United States and Mexico, as well as other locations outside of North America. The company states on its website that it is committed to developing its customer service talent and promoting from within. To this end, AT&T provides educational benefits, mentoring and career paths to management positions.
As is true of many large companies, the phone-based customer service department at AT&T Wireless has its detractors and supporters. Many people end a call with AT&T Wireless customer service representatives feeling satisfied, though there are cases in which callers are either upset with the service received or find out later that their issue has not actually been resolved.
AT&T Wireless Customer Support Cases in the Media
One case that caught the attention of the consumer advocacy press involved a man who returned a seemingly defective phone to AT&T, which sent him a new one. AT&T, like many companies, has a policy of only refunding the cost of a defective device after the device has been received by the company and inspected.
In this case, AT&T took a long time to issue a refund. The customer became upset and learned that AT&T does not have a dispute-resolution process. Eventually, third parties got involved and secured the refund for the customer.
Other cases addressed online involve billing disputes in which consumers receive conflicting messages each time they call AT&T Wireless customer service. One tip that advocates offer is to get all agreements regarding refunds, plan changes and rate discounts in writing, making it easier to work with AT&T in case of a dispute.
Most consumer concerns and issues can be addressed while on the phone with an AT&T Wireless representative. These include:
What Can't Be Done Over the Phone?
If a device needs to be repaired or replaced, the representative can provide information on how this can be done, but the phone will need to be mailed to AT&T or brought to a physical location.
Despite your best efforts, you may find yourself hanging up the phone after a call to AT&T Wireless customer support feeling demoralized. If you were not able to effectively communicate your problem to the support representative, or you were unable to get the service or price you feel you deserve, consider the following:
The last three options provide you with a written record of your conversation with AT&T representatives, something that can be very helpful as you try to resolve your issue.
这是AT&T Wireless的最佳电话号码，实时当前等待中的等待时间，以及用于跳过这些电话线直接转到AT&T Wireless座席的工具。该电话号码是AT&T Wireless的最佳电话号码，因为像您这样的72,204客户在过去18个月中使用了此联系信息，并向我们提供了反馈。回答800-331-0500的呼叫的客户服务部门解决的常见问题包括Complaint, Overcharges on my account, Service or technical issue, Billing issue, Change or cancel service和其他客户服务问题。您要呼叫的AT&T Wireless呼叫中心有India, Philippines, Montana, Colorado名员工，并且根据客户而开放Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST。 AT&T Wireless总共有10个电话号码。与AT&T Wireless代表交谈的最佳方法并不总是很清楚，因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
尽管800-331-0500是AT&T Wireless最好的免费电话号码，但是共有14种方法可以与他们联系。根据其他AT&T Wireless个客户的说法，与他们的客户支持团队联系的下一个最佳方法是拨打其新客户部门的888-238-3712电话号码。除了打电话外，寻求帮助的客户的下一个最喜欢的选择是通过888-238-3712来购买新客户。如果您认为此信息不正确或知道与AT&T Wireless联系的其他方式，请告知我们，以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for AT&T Wireless.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.