I'm not very happy with my current internet provider, so I'm thinking about changing to AT&T. I've had an account with AT&T for my mobile phone service for over a decade, so I figure why not bundle in-home internet and see if I can get a deal. At the very least it won't hurt to check, and given how much my internet provider upped its prices this year it can't be more. Usually, I call the company on its 1-800 number, but someone told me that I can just use 611 to call them directly if I use my cell phone.
To my surprise, this handy little shortcut worked. Which was great because I can always remember 611 versus the actual sales line number. Plus, it was very quick to get to a representative. I don't know if calling direct helped since they know I'm already a customer or not, but I do know that AT&T has millions of customers so the fact I got to talk to someone in less than a minute was a win no matter what.
After I dialed 611, it was only a second before I heard the AT&T trademark chimes and then a voice assistant said, "Welcome to AT&T. Calls recorded for quality. What’s the issue you’re calling about? How can I assist you today?" I kept it simple, and just responded back, "Add internet service." Then the voice assistant asked me, "Are you calling to add service to an existing AT&T account? I see the number you're calling from and used it to look at your account, is that the account you're calling about?" After I said yes, it said, "Please wait, 1 minute please while I handle your request."
I heard some dialing in the background and then it sent me to a hold line. What was remarkable is that I barely had time to listen to the canned hold messages before a representative picked up. They had sort of a thick accent, so the one thing that could have been improved was the clarity of the agent's advice. However, they were still helpful and told me about several promotions that my account was eligible for. They just had to repeat themselves often because I couldn't always make out what they were saying. In the end, I'd still rather speak to an agent who's trying than wait on hold for hours. I just think that maybe AT&T could be a little more aware of how fluent their employees are when dealing with customers — especially when it comes to potential sales.
该AT&T Wireless电话号码在6中排名#4,因为72,204 AT&T Wireless个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电611的原因是为了解决Overcharges on my account, Billing issue, Complaint, Change or cancel service, Service or technical issue之类的问题而联系AT&T Wireless Customer Service部门。据我们所知,AT&T Wireless在India or Philippines or Montana or Colorado设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 AT&T Wireless有6个电话号码和10不同的获取客户帮助的方式。我们已经收集了有关611以及在像您这样的客户的帮助下致电或联系AT&T Wireless的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用AT&T Wireless应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,611无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在AT&T Wireless Customer Service座席可以通话时给您回电。它在此处不可用,但是当AT&T Wireless以外的公司将来出现客户服务问题时,请留意此事。一旦与AT&T Wireless的Customer Service部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然611是AT&T Wireless最受欢迎的电话号码(4),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-331-0500是他们总体上最好的客户电话号码,并且我们汇总了他们10的联系支持人员的总方式,供您查看。当您尝试通过致电AT&T Wireless获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为82%,而他们的总体帮助得分为55%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。