Google 客户常见问题解答

If you no longer have access to your recovery email and phone number, you can still attempt to recover your Gmail account using Google's Account Recovery page. Follow the prompts, and answer as many questions as possible to verify your identity. Google may ask about past passwords, when you created the account, or other identifying information. If successful, you will be able to reset your password and access your account.

This issue could be due to several factors, such as network settings, phone updates, or interference. Try forgetting the Wi-Fi network and reconnecting, ensuring your phone's software is up to date, and restarting both your phone and router. If the problem persists, check for any settings that might limit connectivity or consider resetting your network settings.

If you've lost access to a locked folder in Google Photos, please ensure you are logged into the correct Google account. Check if the folder was deleted, as deleted items can be found in the Trash for 30 days. If you remember the password used for the locked folder, try re-entering it. Unfortunately, if you cannot access it through these methods, retrieval may not be possible.

If you've lost your phone and need to recover your Google account, visit the Google Account Recovery page. You will be prompted to verify your identity through various methods, which may include answering security questions, using backup codes, or receiving a verification code via an alternative email or phone number linked to your account. Follow the on-screen instructions carefully to regain access to your account.

हम इस स्थिति के लिए आपको गहरी सहानुभूति करते हैं। यदि आपका जीमेल खाता हैक हो गया है और टू-स्टेप वेरिफिकेशन सक्षम है, तो आपको जल्दी से साइन-इन रिकवरी प्रक्रिया का पालन करना चाहिए। इसके लिए, अपने मोबाइल या किसी ऐसे डिवाइस का उपयोग करें, जिस पर आपने पहले अपने खाते में साइन इन किया था। आप जीमेल की सहायता से अपने खाते को पुनर्स्थापित करने के लिए निर्देशित होंगे। अपने खाते की सुरक्षा के लिए पासवर्ड को तुरंत बदलें और अपने व्यक्तिगत डेटा की सुरक्षा सुनिश्चित करें।