免费 · Mon-Sun 4am-12am PT · This is the Dealer Support line. Press *, then 0 until transferred · If you are a Metro customer, press star. If you are a Metro dealer, enter your dealer number now. · 可用的免费工具：代我通话、无需等待、安排我的通话
以下是我们的研究团队对Metro PCS电话系统问候方式的描述： If you are calling for someone else, say "switch lines". Otherwise, what can I do for you?
以下是我们从 Metro PCS 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Welcome to Metro by T Mobile.
What's your ten digit Metro phone number?
Thanks. Say pay now, payment help, or tell me what else you'd like to do.
Making a payment. Did I get that right?
Balance info coming right up.
I'll just need your eight digit security code.
If you need to find it, say, wait a minute."
与 Metro PCS 的通话摘录
Monday, January 1, 2024 6:09 PM
他们可能需要您帐户上的电话号码
"You've reached Metro by T Mobile.
As part of this call, we may collect information about you to improve service.
To learn more, go to metro by t dash mobile dot com slash privacy.
I don't recognize the phone number you're calling from. Are you currently an exist I didn't get what's your ten digit Metro phone number?
Please enter your Metro phone number including the area code."
与 Metro PCS 的通话摘录
Friday, December 6, 2024 12:15 PM
他们可能会询问您打电话的原因（而不是菜单）
"Hi there. It's Metro by T Mobile.
As part of this call, we may collect information about you to improve service.
To learn more, go to metro by t dash mobile dot com slash privacy.
I don't recognize the phone number you're calling from. Are you currently an existing Metro by T Mobile customer?
I didn't get that.
Do you currently have an existing Metro by T mo I still didn't get that.
If you're currently a Metro by to get you to the right place, I need to know if you're currently if you're currently a Metro by T Mobile customer, oh, our call centers are closed right now."
与 Metro PCS 的通话摘录
Thursday, December 5, 2024 10:38 AM
他们可能会要求您使用拨号盘输入信息
"It's Metro by T Mobile.
Thanks for calling in.
As part of this call, we may collect information about you to improve service.
To learn more, go to metro by t dash mobile dot com slash privacy.
I don't recognize the phone number you're calling from. Are you currently an existing Metro by T Mobile customer?
Do you currently have an existing Metro by T Mobile account?
What's your ten digit metro I didn't get that.
Please enter your metro phone In order for our agents to help you, we need the phone number you're calling about."
与 Metro PCS 的通话摘录
Saturday, October 26, 2024 3:13 PM
他们可能会要求您说出或输入信息
"If you need to find it, say, wait a minute.
No problem. To keep your account secure, only you can make adjustments to your account online.
Customer care is unable to reset your account PIN.
You can reset your account PIN online at metro by t dash mobile dot com.
Simply sign in to your account, go to my account, and select profile.
From there, select PIN slash passcode.
To hear that again, say repeat that. To do something else, say main menu.
Say pay now, payment help, Making a payment.
Did I get that right?
Beginning September first twenty twenty two, the customer service and retail agent assisted payment fees will increase to five dollars.
Say or enter your security code again. If you need to find it, say, wait a minute, or say, I don't know it."
与 Metro PCS 的通话摘录
Tuesday, October 22, 2024 7:01 PM
第一个电话菜单
"Welcome to Metro by T Mobile.
As part of this call, we may collect information about you to improve service.
To learn more, go to metro by t dash mobile dot com slash privacy.
I don't recognize the phone number you're calling from. Are you currently an existing Metro by T Mobile customer?
If you already have a device that you need to activate, say activate my device.
Or if you're into in becoming a new Metro by T Mobile customer and need to order a new device or equipment, say new customer.
If you already have a device that you need to activate, say activate my device or press one.
If you're interested in becoming a new Metro by T Mobile customer and need to order a new device or equipment, say new customer or press two."
与 Metro PCS 的通话摘录
Sunday, December 8, 2024 6:55 PM
按1后
"You can also was the device you'd like to activate purchased directly from Metro by T Mobile?
If the device you're trying to activate was purchased directly from Metro by T Mobile, say yes or press one.
If not, say no or press two."
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Metro PCS 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Metro PCS 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Metro PCS 最不繁忙的一天是 Sunday。最繁忙的一天是 Monday，相比之下，这一天平均通话量多 38%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 13,705 个电话的样本。
我正在为父亲寻找低成本的手机套餐，因此我一直打电话给移动提供商，看看他们能提供什么服务。我很快就了解到所有主要品牌都太贵了，所以我一直在寻找依赖大品牌的小品牌，例如 Metro PCS。他不需要太多，但出于安全考虑，他确实需要一条工作线，这样他就可以与家人保持联系。他甚至不需要数据计划，因为即使他想，他也无法找到智能手机。
Metro PCS 出现在我的名单上是因为它与 T-Mobile 合作，我认为这家大型运营商可能会带来一点合法性，同时还提供一些低价套餐。我知道该公司还与联邦政府合作开展某种类型的成本节约计划。不过，我认为客户服务可能不是很好，因为当你为某项服务支付较少费用时，你最终会在某个地方付费。然而，令我惊讶的是，与某人交谈只花了不到一分半钟，而且他非常乐于助人。如果我没有被锁定在一个计划中，我可能会在接到快速服务电话后考虑自己乘坐地铁。
我在周日下午打了电话，当时我有一两个小时的空闲时间。我想我在看比赛的时候就把手机开着扬声器。当我打电话时，自动系统向我打招呼说：“感谢您通过 T-Mobile 致电 Metro。您的 10 位 Metro 电话号码是多少？”现在这看起来很愚蠢，因为并不是每个呼叫者都有 Metro 电话号码。因此，我没有输入电话号码，而是说：“我没有。”我原本以为会和系统吵架，但它却说：“嗯。我想你说过你想和某人谈谈，是吗？”
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Metro PCS是一项预付费的移动服务，使您可以与他人保持联系。 Metro PCS帐户使用您的电话号码作为用户名和8位PIN码，以允许您访问您的帐户。如果您忘记了PIN或由于泄漏而想更改它，可以按照本文提供的简单指导进行操作。恢复您的Metro PCS帐户访问权限将使您能够更新联系人首选项，并且如果再次丢失密码也可以更新安全性问题。能够恢复您的帐户非常方便，因为您可以继续享受不间断的服务。
Use this link to find customer service help through their website
最后，有时也是唯一的方法——可以通过其网站访问 Metro PCS 客户服务。这可能意味着要先浏览帮助文章，然后才能找到表格并“被允许”向其团队提交问题，而且很少会进行实时对话，这就是为什么 GetHuman 不推荐这样做，除非这是唯一的方法。
结论和结束语
这是 Metro PCS 的最佳电话号码、实时当前等待时间以及跳过这些电话线直接转接至 Metro PCS 代理的工具。此电话号码是 Metro PCS 的最佳电话号码，因为在过去 18 个月中，有 716,676 个像您一样的客户使用了此联系信息并向我们提供了反馈。接听 888-863-8768 电话的客户服务部门解决的常见问题包括 Account Restricted, Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service 和其他客户服务问题。您拨打的 Metro PCS 呼叫中心有来自 Dallas 的员工，根据客户的说法，该中心开放时间为 Mon-Sun 4am-12am PT。总共有 Metro PCS 有 3 个电话号码。与 Metro PCS 代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议汇编此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
GetHuman 不为 Metro PCS 提供呼叫中心服务或客户支持运营。这两个组织没有关系。GetHuman 构建免费工具并共享信息以帮助像 Metro PCS 这样的公司的客户。对于大型公司，包括我们的 GetHuman Phone 等工具，它允许您致电公司，但无需等待在线即可获得人工代表。 我们将继续致力于开发这些工具，以帮助像您（和我们自己！）这样的客户处理杂乱的电话菜单、等待时间和客户服务带来的困惑。只要您继续与您的朋友和亲人分享，我们就会继续努力。