"Welcome to the Kaiser Permanente appointment and medical advice services. If you think you are having a medical or psychiatric emergency, hang up and dial nine one one or go to the nearest hospital. For quality of service, we may record or monitor your call. Stay protected this winter with updated COVID vaccine recommended by CDC for members six months and older especially those sixty five and over, pregnant, or with medical conditions. Visit My Doctor online for the nearest location and hours for flu and COVID vaccines. Evisits are also available online and provide care for common symptoms COVID treatment, and RSV vaccinations. If you're calling for information about the flu, say flu information. For details about flu clinic locations, say locations. To continue with self-service appointments or other options, say continue. Main menu. Which would you like? I didn't get that. Say prescription refills or press one. Automated appointments or press two. You can also say staff member, or press zero. I didn't get that."

"Welcome the Kaiser Permanente appointment and medical advice services. If you think you are having a medical or psychiatric emergency hang up and dial nine one one or go to the nearest hospital. For quality of service, we may record or monitor your call. If you're calling for information about the flu, say flu information. For details about flu clinic locations, say locations. To continue with self-service appointments or other options, say continue. Main menu. Which would you like? Say prescription refills or press one. Automated appointments or press two. You can also say staff member, or press zero. You'd like to speak with a representative. Right?

I didn't understand that.
You'd like to speak with a rep Please say or enter your medical record number."

"Welcome to the Kaiser Permanente appointment and medical advice services. If you think you are having a medical or psychiatric emergency, hang up and dial nine one one or go to the nearest hospital. For quality of service, we may record or monitor your call. If you are experiencing cold, flu, or COVID symptoms, you can go to k p dot org to complete an evisits to receive advice, Paxlovid treatment if you recently tested positive for COVID, and schedule a vaccine appointment. If you're calling for information about the flu, say flu information. For details about flu clinic locations, say locations. To continue with self-service appointments or other options, say continue. I didn't understand that. If you're calling for information let's try this a different way.

For information about the flu, press one.
For details about flu clinic locations, press two.
To continue with self-service appointments or other options, press three."