以下是我们最新的技巧,可帮助您在电话菜单中最快找到真人:Press 0, then press 6 OR For tech support, have serial number ready. Don't press zero -- say "iPhone Support" (or whatever product you're calling about). The system will ask you for serial number and get you right to someone who can help
以下是我们的研究团队对Apple电话系统问候方式的描述: If you have another phone number I can use to look you up, please enter it now. If not, in a few words, please tell me why you are calling.
以下是我们从 Apple 的电话菜单和提示中找到的一些片段,它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性:
当电话系统第一次应答时听到
"Apple Support.
Calls are recorded for evaluation to train personnel and improve contact center technologies.
Let me look up your phone number. If you're calling about charges on your account, say billing.
Otherwise, what Apple product or service are you calling about?"
与 Apple 的通话摘录
Thursday, January 18, 2024 12:55 AM
他们可能会询问您打电话的原因(而不是菜单)
"Apple Support.
Calls are recorded for evaluation to train personnel and improve contact center technologies.
If you're calling about charges on your account, say billing.
Otherwise, what Apple product or service are you calling about?
Was that an iPhone? Yes or no?
In a few words, what's going on with the iPhone?"
与 Apple 的通话摘录
Friday, April 12, 2024 5:39 PM
他们可能会要求您使用拨号盘输入信息
"I didn't hear that. If you're call by the way, there's an easy way to manage your subscriptions right on your Apple device or on our website if you like before transferring you, I can send you the link.
Carrier rates may apply.
Would you like me to send the message?
After you're finished with the adviser, can we text you a link to a brief survey?
Is that the mobile phone where you'd like us to text a link to the survey?
Please enter the area code and mobile phone number you'd like us to text the survey link to."
与 Apple 的通话摘录
Monday, April 1, 2024 9:49 PM
他们可能会要求您说出或输入信息
"Apple support.
Calls are recorded for evaluation to train personnel and improve contact center technologies.
Call center hours are from seven AM to ten PM central time seven days a week.
To check which support options are available to you at this time, I need some information.
If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about?
Which do you need help with? Say a charge I don't recognize, a subscription, a device I ordered, or say it's something else."
与 Apple 的通话摘录
Friday, March 29, 2024 9:20 AM
第一个电话菜单
"Apple Support.
Calls are recorded for evaluation to train personnel and
account, say billing. Otherwise, what Apple product or service are you calling about?
Was that iCloud? I didn't get that. Did you say iCloud?
Please say yes or no.
Let's try this instead. For charges in your account or billing issues, press one.
If you're calling about an iPhone, press two.
For iPad, press three.
Mac computers, press four.
Apple watch, press five.
For anything else, press six."
与 Apple 的通话摘录
Friday, April 5, 2024 5:41 PM
按2后
"After you're finished with the adviser, can we text you a link to a brief survey?
Carrier rates may apply.
Apple's warranty coverage is in addition to your rights provided by consumer law.
Warranty, privacy policy, and privacy rights information are available at apple dot com slash legal.
I'll transfer you now.
Please hold for an Apple support adviser. While you wait, you can choose to listen to some music.
For modern popular music, press one.
Or for silence, press four."
与 Apple 的通话摘录
Tuesday, April 2, 2024 12:30 AM
按4后
"After you're finished with the adviser, can we text you a link to a brief survey?
Carrier rates may apply.
Sorry. I hope we could do the survey another time.
Apple's warranty coverage is in addition to your rights provided by consumer law.
Warranty, privacy policy, and privacy rights information are available at apple dot com slash legal.
I'll transfer you now.
Please hold for an Apple support adviser.
While you wait, you can choose to listen to some music. For modern popular music, press one.
For classical, two. For jazz, three. Or for silence, press four."
当我们提到繁忙或非繁忙时段时,我们指的是通话量。最繁忙的时段是拨打此 Apple 电话号码的人最多的时段(非繁忙时段拨打的人较少)。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Apple 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员,因此在最繁忙的时段,您可能会遇到较短的等待时间。当我们提到最佳通话时间时,我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Apple 最不繁忙的一天是 Saturday。最繁忙的一天是 Thursday,相比之下,这一天平均通话量多 48%。再次强调,这是基于过去 90 天内使用我们的 AI 网络电话拨打的 773 个电话的样本。
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
最短的等待时间
我们测量了最短保持时间为 Monday。队列中等待时间最长的平均时间为 Thursday。
最佳通话时间
总而言之,致电 Apple 的最佳日子是 Monday。虽然这不是最不忙的一天,但是等待时间最短,再加上当天比较忙,这告诉我们,Apple 会在 Monday 安排人员来处理更高的呼叫量,因此这是拨打电话的最佳时机。
为什么要拨打这个Apple号码?
以下是最近对 Apple 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似?
Apple TV 订阅的账单问题: "I canceled my Apple TV plus two months ago, I just realized it's charged me for two months."
- 来自持续 45 分 16 秒的通话,Apr 30, 2024 6:23 PM
iPhone 被诈骗者封锁: "My iPhone was blocked by scammers using a phishing site."
- 来自持续 30 分 35 秒的通话,Apr 27, 2024 5:43 PM
MacBook 上的安全消息: "My MacBook Air just gave me a message about MacOS security and computer being locked."
- 来自持续 18 分 54 秒的通话,Apr 23, 2024 5:15 PM
设备丢失: "I can't find my phone and need help locating it as I can't access any of the tracking apps."
- 来自持续 3 分 18 秒的通话,Apr 23, 2024 3:44 PM
Apple Music 的计费问题: "I'm getting charged twice a month for Apple Music and need help canceling it."
- 来自持续 10 分 20 秒的通话,Apr 22, 2024 8:33 PM
忘记 iPhone 密码和 ID: "I have forgotten the password and iCloud ID for my iPhone X."
- 来自持续 7 分 26 秒的通话,Apr 20, 2024 5:21 PM
手机无法开机: "I've had it charging for over thirty minutes and nothing will happen."
- 来自持续 8 分 14 秒的通话,Apr 17, 2024 9:35 PM
iPhone 无法开机的问题: "It won't cut on, and every time I try to charge it, it immediately messes up the phone, and it won't turn on."
- 来自持续 3 分 11 秒的通话,Apr 17, 2024 8:49 PM
目的不明: ""
- 来自持续 2 分 53 秒的通话,Apr 17, 2024 5:17 PM
验证码问题: "I tried to enter last code but it's not working."
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
1) Choose Product 2) Choose problem (even if you only have a question, you can choose a random problem and they'll still help you) 3) Choose detailed response 4) Give information if you want/need 5) Select Chat 6) Enter product or serial number.
最后,有时也是唯一的方法——可以通过其网站访问 Apple 客户服务。这可能意味着要先浏览帮助文章,然后才能找到表格并“被允许”向其团队提交问题,而且很少会进行实时对话,这就是为什么 GetHuman 不推荐这样做,除非这是唯一的方法。
结论和结束语
这是 Apple 的最佳电话号码、实时当前等待时间以及跳过这些电话线直接转接至 Apple 代理的工具。此电话号码是 Apple 的最佳电话号码,因为在过去 18 个月中,有 156,552 个像您一样的客户使用了此联系信息并向我们提供了反馈。接听 800-275-2273 电话的客户服务部门解决的常见问题包括 Refunds and Returns, Warranty and Repairs, Account Access, Dispute a Charge, Device Support 和其他客户服务问题。您拨打的 Apple 呼叫中心有来自 Georgia, Ohio, Michigan 的员工,根据客户的说法,该中心开放时间为 Mon-Sun 7am-6pm CT。总共有 Apple 有 7 个电话号码。与 Apple 代表交谈的最佳方式并不总是很清楚,因此我们开始根据客户社区的建议汇编此信息。请继续分享您的经验,以便我们继续改进这一免费资源。
GetHuman 不为 Apple 提供呼叫中心服务或客户支持运营。这两个组织没有关系。GetHuman 构建免费工具并共享信息以帮助像 Apple 这样的公司的客户。对于大型公司,包括我们的 GetHuman Phone 等工具,它允许您致电公司,但无需等待在线即可获得人工代表。 我们将继续致力于开发这些工具,以帮助像您(和我们自己!)这样的客户处理杂乱的电话菜单、等待时间和客户服务带来的困惑。只要您继续与您的朋友和亲人分享,我们就会继续努力。