We're sorry to hear about the delay in receiving your new phone. We recommend you to check your shipment status if a tracking number was provided. If you did not receive one, it's best to get in touch with Assurance Wireless directly for a follow-up. Their team can provide updates on the shipping, confirm the address it was sent to, or help resolve the issue if the device was lost or delayed. Please note that external factors such as postal service speed and regional disruptions can also affect delivery times. Don't worry, your concern will be addressed as soon as possible.
Asked Apr 17, 2024 1:10 PM