24 hours, 7 days · Press 1 for a customer service rep · Corporate Business Office: Please call 1-800-672-2231 for customer service, billing issues, or power outages.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this AEP (OH) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When it asks "Tell me what you are calling about," say "Representative," then say "Representative" again.
Here is how our research team describes the way the AEP (OH) phone system greets you: Must answer this question: In a few words, please tell me why you are calling.
Below are some clips we've found from AEP (OH)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thanks. From this point on, you can speak your responses or use your telephone keypad.
Please hold the line while we access your customer profile.
In order to identify the location experiencing the outage, we need to search for the account.
To search by account number, say account number or press one.
To search by telephone number, say phone number or press two.
To search starting with the area code, please say or enter the entire ten digit telephone number of the address experiencing the outage."
Excerpt from a call with AEP (OH)
Wednesday, February 28, 2024 11:27 PM
They may ask your reason for calling (instead of a menu)
"Welcome to AEP's customer solutions center.
This call may be recorded for quality assurance.
In a few words, please tell me why you are calling."
Excerpt from a call with AEP (OH)
Saturday, April 13, 2024 4:01 AM
What are the hours and when should I call?
AEP (OH) operates the call center for this 800-277-2177 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AEP (OH) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AEP (OH) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AEP (OH) is Sunday.The most busy day to call is Wednesday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call AEP (OH)
In summation, the best day to call AEP (OH) is Monday.
Why Customers Call AEP (OH)
If you have time to do a bit of reading before you call AEP (OH), we recommend you read over some of our problem-specific articles.
AEP (OH) refers to American Electric Power, Ohio, a leading electric utility company serving customers in Ohio. AEP (OH) operates as a subsidiary of American Electric Power, one of the largest electric utility companies in the United States. AEP (OH) is responsible for generating, transmitting, and distributing reliable and affordable electricity to millions of residential, commercial, and industrial customers in Ohio. The company owns and operates a vast network of power plants, transmission lines, and distribution systems to ensure a consistent supply of electricity across its service territory. AEP (OH) is committed to providing excellent customer service, promoting energy efficiency, and embracing clean energy initiatives to meet the evolving needs of its consumers while contributing to a sustainable energy future.
The rates for AEP (OH) services vary depending on several factors, such as the type of service, usage, and location. AEP (OH) offers multiple plans, including residential, commercial, and industrial rates. Residential customers have different options, such as standard, time-of-use, or fixed rates. Commercial and industrial customers have customized rates based on their electricity consumption patterns and contractual agreements. To obtain specific rate details, customers can visit AEP's official website or contact their customer service department directly. They can provide personalized information based on individual needs, ensuring accurate rate calculations and assistance in selecting the most suitable plan for each customer's requirements.
AEP (OH) offers a range of essential services to its customers. As a leading electric utility, our primary service is reliable and affordable electricity supply to residential, commercial, and industrial consumers throughout Ohio. We own, operate, and maintain a vast transmission and distribution network to ensure the seamless flow of electricity to meet the needs of our customers. In addition to power delivery, we also offer a variety of customer assistance programs, such as energy efficiency programs, energy audits, and bill payment assistance. AEP (OH) is committed to providing excellent customer service and promoting sustainable practices. Whether it's powering homes, businesses, or powering the future, AEP (OH) strives to meet and exceed the energy needs of the communities we serve.
Click the link above to get answers to just about any AEP (OH) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AEP (OH), and their purpose. Are any of these similar to the reason you are trying to call?
Power outage report: "Our power just went out about ten minutes ago."
- From a call lasting 4m 40s , Apr 13, 2024 4:01 AM
Setting up new service: "I need to get some electric service turned on."
- From a call lasting 5m 41s , Feb 24, 2024 8:42 PM
Making bill payment: "I just wanna pay my payment on my bill."
- From a call lasting 15m 52s , Feb 9, 2024 2:49 PM
More AEP (OH) Customer Service Contacts
There are of course other ways to contact AEP (OH) customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- AEP (OH) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AEP (OH)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AEP (OH) agent. This phone number is AEP (OH)'s best phone number because 7,728 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-277-2177 include Cancel service, No service, I'm moving, Billing Inquiry and other customer service issues. Rather than trying to call AEP (OH) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, AEP (OH) has 3 phone numbers. It's not always clear what is the best way to talk to AEP (OH) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AEP (OH). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AEP (OH). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.