免费 · 24 hours, 7 days · Press 2, then say "I don't know", then "I don't know" then press 0 · In a few words, please tell me why you are calling today. · 可用的免费工具:代我通话、无需等待、安排我的通话
Mon-Fri 9am-5pm EST · Direct to Corp. HQ Office · If you know the extension you are calling, press 1. To reach the store, press 2. Credit card questions, press 3. Question regarding a recent order, press 4.
"To get your order status, we'll need your order number.
Please say your order number. If you need some time or help finding your order number, just say help.
Would you like to find the order with your phone number instead? Please say yes Please tell me the ten digit phone number associated with this order."
与 Macy's 的通话摘录
Monday, May 13, 2024 8:41 PM
他们可能会询问您打电话的原因(而不是菜单)
"Thank you for calling Macy's.
Let's try this another way. Which of the following matches what you need help with?
You can say new order, existing order, Macy's credit card or rewards."
与 Macy's 的通话摘录
Thursday, June 20, 2024 11:19 PM
他们可能会要求您使用拨号盘输入信息
"To get your order status, we'll need your order number.
Please say your order number. If you need some time or help finding your order number, just say help.
Let's try this a different way. Using your keypad, enter the eight to twelve digit order number."
与 Macy's 的通话摘录
Sunday, April 7, 2024 2:10 PM
他们可能会要求您说出或输入信息
"Let's try this another way. Which of the following best matches what you need help with?
You can say new order, existing order, Macy's credit card or rewards."
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.