When you think of Apple, simplicity comes to mind. The same idea seems to carry over to the Apple iTunes customer service number. When I called 800-275-2273 for iTunes customer service, I expected to hear a litany of numerical options to press to get an answer to my question. However, the automated system for the number I called was more efficient than most in getting me to a customer service associate.
When answering the call, the system greeted me with two words, “Apple Support,” fitting for a company that keeps things simple. For Spanish, I could press nine. The automated voice said it would look up the number I was calling from and confirmed the last four digits. Next, the system asked what product or services I had questions about from the following options: Billing (charges I didn’t recognize), subscriptions, an order, or something else. My reply was, “Something else.” I wanted to know if there was a charge to use iTunes on an Android phone.
The system asked me to provide a mobile phone number for a survey and told me it would send a link. Although sharing my number was not a requirement for assistance, I didn’t mind taking a survey after the call. After confirming I had given the correct number, the automated voice said it would get someone to help me. Before putting me on hold, the system provided information regarding warranty service and where I could go online for that information.
While waiting for someone to help me, I could listen to modern, classical, or jazz music by pressing 1, 2, or 3 or selecting 4 for silence. Although I was impressed by being able to choose music to listen to while waiting, I didn’t have a preference, so the system defaulted to classical music.
In less than a minute, a human voice thanked me for calling and asked for my Apple ID. Although I have an Apple ID, it was irrelevant for this call. I explained that I wanted to know if there was a charge to use iTunes with an Android phone. The associate explained that I could not use iTunes with an Android phone but could sign up for Apple Music, a subscription streaming service. I asked if there was an Apple Music app that I could download to my phone, but he seemed unclear about it. He told me I might be able to get it from the place where I get other phone apps. I told him it was easy enough for me to follow up on that issue.
I appreciated the easy process of speaking to an iTunes customer service associate who was friendly and professional. I was also happy the system did not force me into a loop of cumbersome menu selections or have me wait several minutes to talk to a human.
该iTunes电话号码在3中排名#2,因为389,370 iTunes个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-275-2273的原因是为了解决Change Order, Dispute a Charge, Device Support, Refund a Charge, Download Trouble之类的问题而联系iTunes AppleCare部门。据我们所知,iTunes在Massachusetts or California设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 iTunes有3个电话号码和5不同的获取客户帮助的方式。我们已经收集了有关800-275-2273以及在像您这样的客户的帮助下致电或联系iTunes的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用iTunes应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-275-2273无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在iTunes AppleCare座席可以通话时给您回电。它在此处不可用,但是当iTunes以外的公司将来出现客户服务问题时,请留意此事。一旦与iTunes的AppleCare部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-275-2273是iTunes最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-676-2775是他们总体上最好的客户电话号码,并且我们汇总了他们5的联系支持人员的总方式,供您查看。当您尝试通过致电iTunes获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为72%,而他们的总体帮助得分为63%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。