Venmo客户服务
电话号码和联系信息
855-812-4430
免费·呼叫 Customer Service·最受欢迎的Venmo号码
我如何通过电话菜单联系到真人？
GetHuman 的研究人员经常拨打这个 Venmo 电话号码来记录电话系统。
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人： Press 0
以下是我们的研究团队对Venmo电话系统问候方式的描述： Login issues, press 1. Bank transfers, press 2. Account locked or frozen, press 3. Status of payment or refund, press 4. Transactions, press 5. Venmo cards, credit, debit, or teen debit card, press 6. Cryptocurrency, press 7. If you are not a registered member, vendor, merchant, credit card network, or bank, press 8.
以下是我们从 Venmo 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"Thank you for contacting Venmo support. For faster service, you can chat with us in the Venmo app or visit our help center at help dot Venmo dot com where you will find answers to frequently asked questions.
Thank you for your patience, and your inquiry will be handled as quickly as possible.
If you are calling about difficulties logging into your account, including password resets or receiving codes, If you are calling about difficulties logging into your account, including password resets or if you received an email that your payment could not be funded by your bank account, press one.
If you've received in order to reactivate your account, you'll need to repay Venmo for the out outstanding balance.
Please keep in mind our support team is not able to take payments over the phone.
You can settle the balance by using a computer and visiting Venmo com slash recover.
Payments must be in full and come from a single payment method.
You can find answers to frequently asked questions at help dot venmo dot com.
To reach a team member, chat with us in the app or send us a message by visiting help dot Venmo dot com.
To listen to this message again, press one. To return to the"
与 Venmo 的通话摘录
Sunday, January 21, 2024 1:59 AM
出于安全目的，他们可能会要求提供信息
"Thank you for contacting Venmo support.
For faster service, you can chat with us in the Venmo app or visit our help center at help dot Venmo dot com where you will find answers to frequently asked questions.
Thank you for your patience, and your inquiry will be handled as quickly as possible.
If you are calling about difficulties logging into your account, including password resets or receiving codes, please press one.
If you have questions about your if you have forgotten your password, please press one. If you are having difficulty For security purposes, password resets must be completed by the Venmo account holder."
与 Venmo 的通话摘录
Wednesday, March 13, 2024 9:37 PM
第一个电话菜单
"Thank you for contacting Venmo support.
For faster service, you can chat with us in the Venmo app or visit our help center at help dot Venmo dot com where you will find answers to frequently asked questions.
Thank you for your patience, and your inquiry will be handled as quickly as possible.
If you have tax related questions, including what to expect for the twenty twenty three tax season, press seven.
If you are not a registered Venmo user, a merchant, credit card network, bank, or an issuer, press eight.
If you are calling about difficulties logging into your account, including password resets or receiving codes, please press one. If you have questions about your bank transfer, press two. If you are calling about the status of a payment or refund, press four."
与 Venmo 的通话摘录
Tuesday, April 2, 2024 6:48 PM
按1后
"For all other login issues, please visit our help center at help dot Venmo dot com.
That is help dot Venmo dot com. Thank you for your patience.
If you have questions about your business profile, charity profile, cryptocurrency if you have forgotten your password, please press one. If you are having difficulty receiving a code to authorize your device, please press two."
与 Venmo 的通话摘录
Friday, March 15, 2024 11:59 PM
按2后
"If you are calling because your account is locked or frozen, press three. If you have questions about an instant bank transfer, please press one."
与 Venmo 的通话摘录
Monday, April 8, 2024 7:17 PM
按3后
"If your account is frozen for any other reason, please visit our help center at help dot Venmo dot com.
That is help dot Venmo dot com.
Thank you for your patience.
If you have questions about your business profile, charity profile, If you received an email that your payment could not be funded by your bank account, press one. If you've received an email from account at Venmo com regarding your account status, press two."
与 Venmo 的通话摘录
Thursday, March 21, 2024 1:53 PM
按4后
"If you have questions about your business profile, charity profile, cryptocurrency if you're calling about the status of a payment you made, funds are sent to the recipient's Venmo account right away, but the charge may take one to three business days to show up on your bank or card statement.
It's not possible to cancel a payment that's been sent to a registered user in Venmo.
Support is only able to refund a payment when we have the recipient's permission.
If you're calling about the status of a refunded payment, it should be reflected on your payment method statement in one to five business days.
Keep in mind, we are not able to expedite refunds.
If the payment was refunded to your balance, it will be reflect in your Venmo balance almost immediately.
You can find answers to frequently asked questions at help dot Venmo dot com.
To reach a team member, chat with us in the app or send us a message by visiting help dot Venmo dot com.
To listen to this message again, press one. To return to the main menu, press two. If this did not meet your needs, please press nine, which will route you to a live agent."
与 Venmo 的通话摘录
Saturday, March 23, 2024 1:25 PM
按6后
"For all other inquiries, please visit our help center at help dot Venmo dot com, If you're calling about your Venmo debit card or team debit card, press one. If you're calling about your Venmo credit card, press two."
与 Venmo 的通话摘录
Tuesday, April 2, 2024 6:48 PM
按7后
"If you are not a registered Venmo user, a merchant, credit card For the twenty twenty three tax year, if you are eligible to receive tax forms from Venmo, we will notify you via the email address on file with your Venmo account when your tax documents are available for download.
For additional information and to download, request corrections to your tax documents, please visit our tax document center.
Within the Venmo app, click on settings then tax documents.
If you need a assistance filing your tax documents, please contact a licensed tax professional.
To listen to this message again, press one. To return to the main menu, press two. If this did not meet your needs, please press nine, which will route you to a live agent."
与 Venmo 的通话摘录
Friday, April 5, 2024 7:28 PM
按8后
"If you are not a registered Venmo user, please press one. If you are a merchant, please press two."
与 Venmo 的通话摘录
Friday, March 29, 2024 6:16 PM
营业时间是几点？我应该什么时候打电话？
Venmo 负责运营此 855-812-4430 电话号码 Mon-Fri 10am-6pm ET 的呼叫中心。 简短的回答是您应该调用 Thursday。 这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 1,602 通电话样本的分析（见上文）。
重要提示：繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 Venmo 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 Venmo 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 Venmo 最不繁忙的一天是 Wednesday。 最繁忙的一天是 Friday，相比之下，这一天平均通话量多 52%。 再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 1,602 个电话的样本。
最短的等待时间
我们测量了最短保持时间为 Thursday。 队列中最长的等待时间平均发生在 Friday，比最短等待时间长 402%。 如您所见，一周内等待时间的波动比呼叫量的波动更大。
最佳通话时间
总而言之，致电 Venmo 的最佳日子是 Thursday。 虽然这不是最不忙的一天，但是等待时间最短，再加上当天比较忙，这告诉我们，Venmo 会在 Thursday 安排人员来处理更高的呼叫量，因此这是拨打电话的最佳时机。
为什么要拨打这个Venmo号码？
以下是最近对 Venmo 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似？
无人认领资金问题: "Why didn't the system let me know and say, hey, would you like to withdraw your funds before we close your account?"
- 来自持续 33 分 32 秒的通话，Apr 15, 2024 3:39 PM
需要更新电话号码: "I don't have access to the phone number that's attached to my account."
- 来自持续 5 分 12 秒的通话，Apr 8, 2024 1:15 PM
卡交易问题: "I was in Walmart but they say I need to go because when they're trying to put the money, it doesn't go through."
- 来自持续 9 分 19 秒的通话，Apr 7, 2024 2:59 PM
发行从银行添加资金: "I'm trying to add money from my bank to my Venmo account, but it keeps giving me an error message."
- 来自持续 13 分 11 秒的通话，Apr 6, 2024 2:08 PM
转账费用查询: "I have a question about transferring one thousand two hundred dollars to a family member, would there be a fee or a tax associated with that?"
- 来自持续 5 分 9 秒的通话，Apr 5, 2024 7:28 PM
协助访问帐户: "I'm having trouble with my Venmo account. The email address that was attached to it, I quit using years ago."
- 来自持续 15 分 37 秒的通话，Apr 5, 2024 3:18 PM
更新帐户信息: "I've moved since then, so I need to update my billing address."
- 来自持续 14 分 22 秒的通话，Apr 4, 2024 6:42 PM
登录时遇到问题: "My phone broke. I'm trying to get on Venmo, but it wants to send a code to my old phone, which I don't have."
- 来自持续 13 分 18 秒的通话，Apr 4, 2024 6:04 PM
有争议的未经授权交易: "I did not make the last transaction and my bank has no record of it at that time."
- 来自持续 12 分 21 秒的通话，Apr 4, 2024 1:57 PM
无法验证身份: "My phone was stolen, so it's asking me to verify to get into my account, and I can't verify."
- 来自持续 7 分 28 秒的通话，Apr 4, 2024 12:22 AM
我拨打此号码 Venmo 的经历
人们可能需要致电 Venmo 的原因有很多，从欺诈交易到忘记登录信息。还有技术问题和兼容性问题，这意味着 Venmo 客户服务可能很忙。尽管如此，Venmo 的保持时间一点也不差。但是，浏览目录树可能需要一些时间。一旦结束，与客服人员交谈的实际等待时间很短，因此如果我需要更多帮助，我会再次致电。
我致电 Venmo，因为我需要重置密码方面的帮助。我的帐户被锁定，我需要帮助解锁帐户，以便我可以登录并将余额转回我的银行卡。当我拨打他们的电话号码时，我收到了一条录音消息，感谢我致电 Venmo，并鼓励我通过他们的网站或应用程序上网并与 Venmo 聊天。他们说如果我选择这两个选项之一，服务会更快。
然后，录音感谢我的耐心，并开始检查我的选项，其中包括银行转账问题、锁定或冻结帐户、状态退款、业务简介等。我按了三个锁定帐户，并得到了两个新选项：如果忘记密码，请按 1；如果需要密码，请按 2。然后，它告诉我所有问题都可以在线解决。
我按了一个，录音消息告诉我，为了安全起见，密码问题必须由帐户所有者在线完成。这可以在线或通过应用程序完成。我想了一下，这意味着我无法从现场代理那里获得帮助，这让我很担心，因为我没有成功地使用该应用程序重置我的密码。
然而，它随后告诉我，我可以按 9 与现场客服人员联系。我高兴地按了9，然后，它问我拨打的号码是否已连接到该帐户。是的，所以我按了一个，它询问我与我的帐户绑定的银行或信用卡的最后四位数字。我输入了两次号码，但没有用，所以录音告诉我，它无法验证信息并等待与客服人员交谈。虽然很烦人，但这没关系，因为这意味着我要和某人交谈。
然后让我等待转接，等待时间不会超过2分钟。钢琴音乐响起，我在 30 秒内就接通了一位客服人员，他快速地引导我解决了我的问题。如果我需要帮助，我会再次打电话，因为等待时间很短，即使需要一些时间才能找到代理。
更多联系Venmo客服的方式
当然，除了电话之外，还有其他方式可以联系Venmo客服。下面我们按媒介列出了最佳方式。
在线聊天
https://help.venmo.com/hc/en-us/requests/new - 客户服务
Use this link to connect with customer service via chat
如果没有电话客户服务，或者等待时间太长，许多人会选择聊天作为次优选择。有些人甚至更喜欢聊天而不是打电话。幸运的是，Venmo 提供了此选项。
电子邮件
support@venmo.com - 客户服务
Customer service email address
通过电子邮件与客户服务部门沟通可能不是您的首选，尤其是当您的问题紧急或时间紧迫时。但电子邮件是一种几乎无处不在的沟通方式，并且 Venmo 将回复您的电子邮件。
X（原 Twitter）
https://twitter.com/venmosupport - 客户服务
Use the link to connect with customer service through Twitter
与许多公司一样，Venmo 在 X 平台（以前称为 Twitter）上提供客户服务。虽然它很少需要与客户服务代表进行实时对话，但此渠道可以快速响应，如果您有 X/Twitter 帐户，则可能是一个有用的选择。
Venmo 的网站
https://help.venmo.com/hc/en-us - 客户服务
Online customer service support
最后，有时也是唯一的方法——可以通过其网站访问 Venmo 客户服务。这可能意味着要先浏览帮助文章，然后才能找到表格并“被允许”向其团队提交问题，而且很少会进行实时对话，这就是为什么 GetHuman 不推荐这样做，除非这是唯一的方法。
结论和结束语
这是 Venmo 的最佳电话号码、实时当前等待时间以及跳过这些电话线直接转接至 Venmo 代理的工具。此电话号码是 Venmo 的最佳电话号码，因为在过去 18 个月中，有 37,602 个像您一样的客户使用了此联系信息并向我们提供了反馈。接听 855-812-4430 电话的客户服务部门解决的常见问题包括 Trouble Receiving a Payment, Dispute a Charge, Trouble Sending a Payment, Locked Account, Account Access 和其他客户服务问题。您拨打的 Venmo 呼叫中心有来自 California 的员工，根据客户的说法，该中心开放时间为 Mon-Fri 10am-6pm ET。总共有 Venmo 有 1 个电话号码。与 Venmo 代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议汇编此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
GetHuman 不为 Venmo 提供呼叫中心服务或客户支持运营。这两个组织没有关系。GetHuman 构建免费工具并共享信息以帮助像 Venmo 这样的公司的客户。对于大型公司，包括我们的 GetHuman Phone 等工具，它允许您致电公司，但无需等待在线即可获得人工代表。 我们将继续致力于开发这些工具，以帮助像您（和我们自己！）这样的客户处理杂乱的电话菜单、等待时间和客户服务带来的困惑。只要您继续与您的朋友和亲人分享，我们就会继续努力。
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